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December 2023 by Roxy Martinez
No merchant or business line, antiquated atms that read bills as check and only take 30 bills ? at a time . Please progress and update your old atms and open a line for business’ only . As your lines are always for too long and few tellers . This bank gets worse over time .
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June 2023 by Maison Pulaski
We were setting up a checking account for our 18 year old daughter who is leaving for college this fall. Susie helped us, and she was seriously the nicest bank person we’ve ever dealt with before. She went through the entire process, got our daughter set up with the app and Apple Pay and Zelle… I mean this lady gave us 100 percent, amazing service. She even offered us a bottle of water. She asked my daughter if she wanted to personalize her debit card. You might be saying, “Well, that’s her job.” Okay, when me and my wife signed up for our joint account, they never even got me separate access to my account. I’ve been logging in with my wife’s information. Well, Susie got me all fixed up too. So, an overall great experience.
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May 2023 by Jambino Gonz
Staff is great you heard.
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April 2023 by Michelle Gifford
All I needed to do was a name change and update a credit card but they expect me to make an appointment instead of just offer the service while I'm in the office. Now I know why I don't normally bank with Wells Fargo. Other banks don't waste your time like this. What a joke!
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April 2023 by Betty Pardue
I just had knee replacement surgery, went into this bank to the handicap window and the tellers would not wait on me, they kept taking people out of the regular line and helping them before me at the handicap window very disappointed.
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April 2023 by Frank H. Eddy Jr
Went in to pay the rent today and there wasn't that many people but then again they didn't have that many tellers either. Seems like they never have enough tellers.
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April 2023 by DeAnn D Reid
Rude. We came in to have a trust put in his name he is the successer to the trustee. We had been told that all we had to provide an EIN and so we applied for one. We were told we didn't need appt. We went on to day and was told we needed appointment. Ridley too.
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April 2023 by Maricela Castellanos
Hugo Salndoval made an appointment for me and when I went to the appointment they told me that I did not have any appointment scheduled. So Hugo doesn't give good customer service. It just made me think about time.
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April 2023 by C B
Consistently long lines at all locations, manager is rude at this location. I've had Wells Fargo for years and it's gone downhill. This location in particular there is never enough tellers. No one in the business line and constantly ignored.
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August 2022 by Chi P.
Bad service!!!! Worker like don't to work! Horrible , they need more training, how respect people
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July 2022 by Kevin C.
Slow customer service. Came in on Friday early afternoon and waited in line for 30 minutes plus. Line was 13+ customers and was out the door. Only 2 tellers available
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April 2022 by Rosa Perez
Very bad service in that place, starting with the lady at the entrance
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April 2022 by Jason A. Bailey
Wells Fargo and this branch, as well as the Main Street branch, have gone down the tubes.I’ll try to keep this as short as possible… I’ve had accounts with Wells going back to around ‘92 or so and I used them to open a new trust account with a substantial amount of money in it. While working through liquidating assets (securities, etc.) to deposit into said trust account, I was refused to be provided with a Medallion stamp for roughly 100 or so shares of PG& E sock, worth around $1100, when there is literally over $160,000 sitting liquid in the Wells trust account. This after I visited the Main St. branch (on a Saturday after no one even answered the phone despite 3 calls, so I walked in) and was turned away because they “didn’t have time.” I should add, I had every trust document in order including a notarized copy of the certification of trust, etc.,yet they still wouldn’t do a Medallion stamp for me for this minimal amount of assets. Ironically, they were more than happy to open an account for the trust when I brought in a check for around $100,000 from a property sale and didn’t bat an eye…apparently the same trust documents were fine for that. They simply hide behind their rules and blame it on some other department far removed from the local branches and tell you that their hands are tied. Relationship banking, as far as Wells is concerned, is a thing of the past. They just don’t care… I also have two very close acquaintances in the Fresno Wells market with multi million dollar businesses and they say the exact same thing about Wells; if I mentioned their names, you’d surely recognize them. Lastly, lest we forget that Wells has had a significant amount of sanctions over the past several years, amounting to billions of dollars, for their activities. Google Wells Fargo sanctions and read for yourself. It’s very clear and evident that they do not care about their customers. Fact!
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April 2022 by Tessredin Redin
Went to this bank today to reorder checks. Few years ago you can reorder checks from the tellers. They changed the policy and can only reorder checks from a banker. Today I was told by this lady standing there supposed to be greeting customers that I have to reorder checks from the tellers again, they cannot make up their minds.Then I told her I need to speak to someone regarding attempt to hack my accounts with them. I need help and advice on what I need to do to protect my account. Mind you I am pretty scared but this lady said I need to call first and make an appointment.Obviously I was upset and I left.Been with Wells Fargo for so many years and lately I've been having some issues with them, I think it's time to switch with another bank.
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January 2022 by steven hutchings
Been attempting to call to ask for available products and services, unfortunately when you call they forward your call to automated service, the customer service doesn't know or have a reason to why they can't answer phone calls, so you're left with a 40 min wait in line to receive a 1 min answer.
