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March 2024 by Isabel C.
Very bad costumer service, I was ignored twice by the same employee. I was so disappointed I walked out.
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January 2024 by Jennifer V.
The wait time in the drive thru and walk up pharmacy is absolutely ridiculous. They need MORE HELP!! No one should have to wait in a drive thru for 15+ minutes when your prescription is ready for pickup. If it's longer than 5-10 min then they should have to go inside to wait. With as busy as this pharmacy is they should have one person on store window and one on drive thru window. Ridiculous!
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January 2024 by Ana D.
The only issue I had was that it's in the supplies that they have on hand, The staff is nice and friendly. They are helpful when they are able to provide information regarding healthcare products.
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October 2022 by Vanessa M.
My family recently moved to Visalia and we were going to the Rite Aid on E Walnut for our necessities. We struggled incredibly in getting a single prescription. We waited so long, so much back and forth. We would get a call that it was ready and when we arrived, we were told it wasn't and that it hadn't even been ordered yet. They sent us to this one to pick up the prescription instead and we will be coming here going forward. It's the best thing that pharmacy has done honestly. At the pharmacy, Scott was genuinely kind. He took the time to properly help us and let us know about a free trial for the medicine we needed. A Two week's supply is over $500 so it's super expensive. Thanks so much Scott for your help and attention regarding this!
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September 2022 by Gabrielle D.
I've been coming to this location for 4 years for pharmacy purposes. Scott is so awesome. Very kind, hard working, honest and helpful. I recommend this pharmacy to my eye surgical patients and would highly recommend this pharmacy to anyone!
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December 2021 by Carol G.
They are horrible at answering In pharmacy dept..and when you get there you still have to wait 19 mins for prescription so why have a phone line
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March 2021 by Robert S.
Just switched over to this pharmacy from a Riteaid on the east side.Wow what a difference nite and day. Scott the Pharmacist has gone above and beyond to help us threw some problems and the staff is always helpful and friendly. Yes customer service with a smile exists at this pharmacy and We could not be happier! Thank you all at this pharmacy for restoring our faith in the system !!!
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October 2020 by Monica P.
Stopped in to get a sweet treat fix since it's been a long while that my husband and I have had Thrifty ice cream. We usually get ice cream the the rite aid on Mooney but their ice cream counter was closed so we drove to this Rite aid. As soon as we stepped up to the counter we noticed they only had a few flavors and the guy said they were waiting for a shipment to come in. I still had my heart set on Thrifty ice cream so I ask for a double scoop, chocolate and cherry chip and my husband got cherry chip and chocolate chip. We get outside to eat out ice cream and we both notice that they tasted old and frost bitten. The chocolate ice cream was really sticky like when ice cream has melted and you try to stick it back in the freezer but you don't seal it right. It left a nasty after taste too. We ended up tossing the ice creams after the second spoon. Sad to say this ruined my want for Thriftys ice cream.
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May 2020 by Andrea E.
If I could give the pharmacist Chinedu Akabike and Cashier Rebecca individual zero stars I would, unfortunately I have to give the store all together a negative rating. If you're a patient with a valid Doctors office prescription with time sensitive drug you have to administer Chinedu Akabike will make sure to make it as difficult as possible to get the Prescription you need. He was extremely rude, not helpful and clearly acted like he was above everyone. I had my Doctors office send my prescription to Rite aid this evening as CVS was out of what I needed. When I went up to the window, I was immediately met with Chinedu Akabike's rude greeting. I explained to him what I needed and why I was at the pharmacy. He made it almost impossible to get syringes for my medical procedure that I'm in tens of thousands of dollar deep in. Even after my doctors office sent a prescription and called him, he was still rude and made me feel like as if I was a criminal or a drug addict. The nurse on call with my doctors office even called and explained that I'm on a time sensitive medication, and he still came to me after talking to the medical professional asking why did I need syringes? I told him, "my nurse said she sent over the prescription and also included a note to explain for what and why I needed the syringes" he continued to be rude and and treat me with disrespect. Ive never met Chinedu Akabike before, so I'm not exactly sure why he'd treat me so badly as a patient of the pharmacy and a paying customer. As I was getting closer to check out I thought, let me go ahead and film the rest of the interaction since I've been treated so rudely not ever knowing anyone of these people working in the pharmacy. My doctors on call nurse called me back and told me that I should put in a complaint with corporate. Even my Doctors on call nurse was bothered with the way he talked to her. As I walked away Chinedu Akabike the pharmacist wanted to know why I was asking for his name, and the cashier Rebecca replied back to him "she's being a weirdo" at that point I was done talking and bothering with them. Nobody deserves to be treated the way I was treated. I really hope someone reads this and takes notices of the way Chinedu and Rebecca conducts themselves at Rite Aid.
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May 2020 by Ricardo Q.
They are always helpful with my prescription. And they always give me a curtesy call if there is trouble with my insurance. Sometimes that can be really busy, but they try really hard to help you out. Went to pick up my prescription today and they told me it was sent to a different rite aid. They quickly filled it there with no issues. Thank you
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March 2020 by Spencer H.
Some of the staff can be rude but the reason I give it four stars is for Scott the head pharmacist. He has always been polite and thorough in his consultations and this is worth my business for that reason. As aforementioned some of the staff can be a little less pleasant but truthfully this is the best pharmacy I have used in town. Even with its flaws, it is still better than Walgreens or CVS locations I have used in the past.
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March 2019 by Natalie L.
I just went to the pharmacy to ask about medicines to help with my cold and sinus pain. The pharmacist was so helpful, he even came out behind the counter to show me different products in the aisles. He gave me personal advice about medicines that have worked for him and it was a great experience!
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August 2015 by Ann Stanley
Verify right now
