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May 2025 by Ms. Lori Sanders
They find extra charges like a “minimum usage” fee for not using enough propane-They did remove the fee but I had to call- repeatedly.
Arg! They did this same thing again two years in a row. It is ironic that “no hassles” is part of their descriptions.
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April 2025 by Sierra Longoria
Tim, the technician, has always been very nice, knowledgable, and respectful.
The front office is neither of these things. The last time I received service was January 2025. I thought I paid my bill and left it at that. I never received a phone call, email, or letter notice informing me that I never paid it until I called them in April 2025 asking them to come and fill up my tank because it was empty. The woman who I spoke with was rude, short-tempered, and unprofessional. I’m quite surprised she still works here knowing how she speaks to the company’s clientele. I received a text today saying they were coming out to perform a service. I responded asking what type of service as I already paid my overdue balance and I canceled their services. Sadly, I was given the same unprofessional response (rude). I would not recommend this company to friends or family knowing how poorly they take care of their customers.
As for Windmill Propane, no need to waste your “copy and paste” response to this review. Thank you.
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April 2025 by Myron Patton
Your drivers are always careful and polite, and respectful when on our property. They do a great job.! Thank you.
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April 2025 by Marylin Glen
The office service is super bad. I canceled two accounts I had at my two houses. Yulisa makes fun of clients in Spanish and is super racist with her own people and disrespectful. She doesn't give messages that are meant for managers so they don't know the information. She tries to hide information so they don't know about her bad service.
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April 2025 by Andrew Valentyne
Beginning was good. Couldn't ask for better.
But this time around they filled us up for top dollar and said it was due to tariffs when they weren't even implemented yet. And when questioned it was then a company wide rate increase. Sounds like bs to me. Neighbors paid almost 2 dollars less then me. But they wouldn't help even after I stated middle of winter prices were cheaper then what I paid now.
What a joke.
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March 2025 by Christine Yano-Goss
Excellent service in delivery and account/billing for we are senior citizens. Paying on contract basis has certainly has been exceptional!!
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September 2024 by DWAYNE CARDOZA
Dennis Runnels is a top notch manager and very in tuned with the Ag community. I highly recommend doing business with his team.
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September 2024 by The Zen Den
Unprofessional office personal, high rates & high fees
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February 2024 by Scott Bakker
We’ve had a great experience getting set up with Windmill Propane! Their staff (Steve, Tim, Julisa, and Jesus) have all been great and taken great care of us. Recommend them to anyone with propane needs.
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February 2024 by Rebekah
Best customer service in the Valley; was pleasantly surprised by everyone who helped along the way: Christine, Steve, and Tim! Thanks for helping us out so quickly.
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October 2023 by Robert Greene
Awesome experience. We had a leak in our old tank and Steve was able to get us an account set up while Julisa was able to get us scheduled in a timely fashion for a service check and then a new tank the next day. Tim the technician is very knowledgeable and made quick but safe work of taking out our old tank, then transferring the propane to the new tank and getting us all set up. Awesome work guys. Thank you for taking care of us so fast.
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May 2023 by Allie Hyatt
Everyone on the team was great to work with! Great customer service and very helpful
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October 2022 by Luz Medina
I’m first time customer and I already love them. I needed assistance fast and they came the next day. Very friendly and they will work with you. ?
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October 2022 by shelby
Can't say enough good things about this company. Worked with me to move a tank and start service with them. They were 60 cents cheaper a gallon than my old service was. When you call they actually answer, its not some automated system. Showed up on time each time. Tim came out and moved the tank and pressure tested the line for me. Very nice and helpful person. Went above and beyond to help me.
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October 2022 by Duane Cornett
I was having issues with logging in to the company website and needed assistance with getting an account set-up. Lisa Carrasco responded within just a few minutes after sending the request in. Awesome customer service and I am looking forward to continued great service. Thank you!
