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November 2023 by Dan Alvarado
They will rip you off. If you turn in the car (around 130pm) early they will not confirm the return till the last day scheduled. I called budget the day I turned the car in to get a confirmation, they could not provide because the employee that accepted the car didn't log it in, therefore I get charged another day. They didn't log it in till 8 am the next day. definitely not an honest establishment. It's sad that this how they treat a combat veteran.
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September 2023 by Shay C.
Dennis took such great care of us for our long term rental car. He was very responsive and professional and went out of his way to make sure we were well taken care of. Thank you so much Dennis!
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August 2023 by Jay Cho
Service was decent at this location. However, I have made pre-paid reservation of standard SUV months ahead, but at the time of pick-up, they didn't have the correct vehicle that I have reserved for and I had to rent the extended intermediate SUV that seemed close to the size I needed but not exact. I got some discount for it, so I am leaving 3 stars, but this could have really ruined my planned trip. It would have been appreciated if Budget would have notified me in advance about the availability of the reserved car. As I dropped off my rental vehicle, I saw a renter of a Standard SUV pulling in. So this was clearly just poor inventory management and customer service.
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July 2023 by dave wala
Very third class service The guy was very rude he was talking rough very very bad customer service. They charge me $884 over charge and no provider received third class service never ever go to this location.
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July 2023 by Don Bapu
The owner is always working dude Is a professional scammer be careful going to this location have video proof when taking to him he will try to lie and make up a story to add extra charges on your card just a terrible experience go to enterprise they have legit business
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June 2023 by Miriam Lopez
Dennis always GREAT SERVICE. Thank you so much for being polite and always cheerful.
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June 2023 by Adam Bott
Surprised at the overall rating my experience had always been great. Great price and service, and I've always gotten a nice car for rental class selected.
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May 2023 by Leslie Sanchez
Good location, good cars on the lot and good customer service from the employee here named Dennis.
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January 2023 by HerbieCrash
Why did your website let me schedule a ca rental if you don't have any cars to rent?????????????
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January 2023 by Jorge Leyva
Guy on the front counter was extremely rude. Making it seem like everything was my fault.
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October 2022 by Sam J.
Completely ran down place. Didn't get the car I reserved. Minivan instead of a compact car ? Overcharged and hours on the phone to sort it out. Last time with Avis.
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June 2022 by karla P.
I rented a 16 ft truck to move and it was a very smooth and good experience. Not only was it the most reasonable rental I found, but the people working there were very very nice and helpful. This was my first time using Budget because in the past I used the other well known place that starts with U and had a terrible experience with them. I tend to move a lot so from now on this Budget will be my new go to for rentals. I wish I remembered the name of the man that helped me so I could give him a personal shout out for great service.
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May 2022 by Dale Olguin
Friendly staff. I was able to rent and return the car quickly. Especially no hassles about return fuel, dings or anything else. I always take care of the rentals but some places like to try to get you to pay for things that were already there. Not here. Very honest.
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December 2021 by Derek M.
This place is a joke. And how funny is it that "budget" actually charges more than any of its competitors. Employee sat staring at my VISA CC for five minutes telling me he's sure they can't take this card because he's never seen it before. Put me in the hatchback even though I reserved full-size SUV. And the guy really sat there trying to convince me (probably himself too) that Ford Edge is a standard SUV. So petty If they have your credit card on file, they charge you for canceling reservations lol. They charge you extra if you go over your original requested time. Their printer is from the 80s. Pricing is ridiculously high (almost double Enterprise). When you pay for insurance online, they'll charge you for a different type of insurance in person, because" oh that insurance was for the other person, this one is for the car you're renting" why is it separated? Antiquated and petty practices. they removed the key drop box. Closes at noon on Saturday. Can't drop off/return car outside business hours because probably because nobody uses this place Enterprise is 10x better than busted-4Ss Budget
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July 2021 by Arthur Rodriguez
Had a last minute change to my reservation but the gentleman that runs the place took care of me anyways and even upgraded my rental. He went above and beyond to make sure I was a satisfied customer. Yes, they do prioritize customers dropping off vehicles, but to me, that makes sense. They need to clean and maybe gas them which takes longer than renting one...they also need to add to their available inventory for other customers. Overall I am very satisfied and will return.