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September 2023 by Harvey Conrad
Really BAD EXPERIENCE do not spend your time and money in this place. Took my vehicle for brake repair, THREE TIMES and spent $6,000+still unsafe to drive (overheat). change calipers twice, and some other parts ?
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July 2023 by Juan G.
Friendly, same day service, and not to bad on the cost. I recommend this auto repair shop with two thumbs up
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May 2023 by Jedison Santiago
I've been here to get my smog done as well as renting a uhaul van. Good service good pricing
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October 2022 by Abel Hernandez
Really bad service and charge a lot for parts they couldn’t stop oil leaking in my car just glue everything around took the car several time and try to charge for diferente problem every time took my car… really bad
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September 2022 by Craig M.
Bob, the Marine veteran who runs the desk here has been great with Uhaul rentals. I've been back there several times since he's so helpful. Thank you, Bob! Keep it up.
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August 2022 by Jodi W.
Terrible customer service. I was working with the guy that runs the front desk and he was ok. And I mean not great not super friendly and really kind of put out by my questions. I was trying to get an older vehicle smoged and they were not willing to work with me. I had information from the CA state referee service and was trying to explain what needed to be done..... Then the owner jumped in. Talk about rude and condescending. He refused to run the Smog a 2nd time to failure he aborted the first test. (probably do not want a failure on their record) If it doesn't fail I don't know what to fix. He immediately said $300 for a diagnostic..... Well again he has no record of a failure so where does he start. There was another customer in the office and he actually walked out I think he was uncomfortable. The guy at the front desk was uncomfortable and I do not think he agreed with the owner. Long story short.... DO NOT use this place they are rude and seem to not not care what the customer has to say. I spent many hours researching and working with the state referee service so I know what I was talking about. OH AND BY the way, I called another place explained the situation and what I was told by the referee and he said no problem bring it in. I did he did what I was instructed to do by the referee and my vehicle PASSED. My choices out there for SMOG testing skip this one.
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July 2022 by joel windham
The experience was totally awesome and I. Got. Top. Tier. Service at basement prices. Everything was explained to me and there were no questions left. Open ... Highly RECOMMENDED.. TELL THEM. JOEL. SENT YOU
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July 2022 by David C.
I showed up to have them check on wife's car AC and brake lights. Staff was friendly. Roughly 20-30 minutes of diagnostics/troubleshooting pass. Results -AC: Compressor died. -Brake lights: Some electrical problem -Oil change: Black sludge oil! Apparently really need an oil change badly (later found out only had been 2500 miles since last oil change). They said the quote for compressor would be $900 and labor is $360. For the brakes they said they couldn't figure it out and would need to do a complete check of the entire electrical system and they could do it while changing to compressor. (Unknown cost for the brake problem) I purchased a OEM genuine compressor online for 72% cheaper than their quote price and paid a private mechanic $200 for the labor. Which was about 20-25 minutes because the compressor is completely accessible from under the car without taking any parts off besides shielding. The mechanic also checked on the brakes and it took him 2 minutes to figure out that brake lights were just burned out. Replaced brake lights for $12. Either they just didn't check the brake lights at all or were using that as a way to get me back to do the compressor. Also, what amounts to about $700 per hour for labor?
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June 2022 by Lily V.
CUSTOMER BEWARE The owner is not honest and he is a RACIST. The owner happened to be there and he has the worst customer service and is a horrible person. He was giving us attitude, when we asked why he was being rude. He pointed at my bf and said "your people are my problem. You Mexicans are my problem." He is a RACIST who mistreats not only his customers but his employees as well (witnessed him berating an employee) If you are Hispanic or do not tolerate racists do not go here. The owner is the worse person I've ever come across. I uploaded a picture because I didn't catch his name. PS They bribe people for their yelp reviews with incentives that's why they have so many 5 stars. Read the one star reviews they are the honest ones. Owner is a racist and harasses women.
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February 2022 by Nora C.
Car service wasn't too bad, although it costed almost 1k to replace brakes on a 2003 Toyota Minivan which I'm still in shock about, just doesn't sound right. Alex helped with getting my car smogged which was awesome, however there was a huge lack of professionalism. He's a family friend & maybe that's why he thought it was okay to make flirty advances, like taking me home, and questioning my relationship, and inviting me out to party. At first, I thought it was innocent & just joking around, but after a few more interactions it started getting creepy so just be aware of that if you're a female..
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January 2022 by Gordon H.
Alex replaced the front brakes and rotors on my Chevrolet Tahoe the very same day I called in about 3-4hrs. Not only did Cox Auto Service get the job done quickly, professionally and affordably, Alex even offered to drive me home (with my 2 big dogs in tow) so I didn't have to wait at the shop. Do yourself a favor and skip the dealership service center. These guys are a NAPA shop and have the parts you need same day without having to wait 4-6 weeks like you would if you took it to Chevy. Thank you Alex and Cox Auto Service! Can't recommend highly enough.
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July 2021 by Renee C.
Have been a customer of Cox Auto Service for years. Honest, reasonably priced and excellent customer service. Alex goes above and beyond. He even assisted in finding my daughter's first car. We appreciate all the crew at Cox.
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July 2021 by Jess M.
Speedy service and good rates. Got new spark plugs And transmission service at a great rate :) Alex's customer service was on point. Def recommend
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July 2021 by MadTickles
1break pad 250$3 hr waitOne of the guys there was trying to tell people something wrong with thier car while his co worker was in the back shaking his head saying nothing wrong with the car over sold 3 people they had forgotten I was there please don’t spend your hard earn money here if you think you good price check againService: Brakes
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July 2021 by Ahmanielle Hall
Talk about fast service, I brought my laptop with me thinking it might be a little while, but I barely connected to wifi and saved a document before being told my smog check was complete. The information was with the DMV by the time I got home so I renewed my registration right away and will have my tags soon. It was a seamless process thanks to Cox Auto Service.
