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November 2023 by Elizabeth Hernandez
Great!
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November 2023 by Keith Baillie
Doesn't have dress shoes. For women
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September 2023 by Cheryl McLeod
Clean, bright store with a good selection for men, women and children. Prices are discounted, but so much higher than before the pandemic :-(. I came for white sneakers and found a great style with laser cut flowers as a border. They didn't have my size, but I was able to try an almost identical style from the same brand (without the flowers). I tried on 3 sizes to find the one that felt best. Then I was able to order the style with the flowers in my size with home delivery. Shopping in store is so much better than online because I can find a she that fits, is comfortable and looks good on my foot. None of the guessing and naive assumptions that the shoes will look as good as the photos in the listing when I put it on.
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September 2023 by Marta Castillo
Customer service here is horrible. Twice on the same week on 8/14 I order 2 pairs of shoes early in the morning it said to pick up and they would notify me in an hour. I was never notified so I went to the store they one of the two pairs of shoes which I was okay with me, when they were going to give it to me they told my “sorry it timed out you are going to have to repurchase the shoes again.” I then asked if I can get store credit they said no “the money with be refunded to me in 7-10 business day but you can buy them again.” On 8/15 I bought one pair of shoes at the store giving them another chance once again I let and hour pass called and they told me they are going to look into it. I called again an hour after that and was told sorry your order timed out again. It seems that at this location they don’t even bother to look at online orders. I will not be placing anymore online pick up orders at this store.
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August 2023 by Abs Rox
I ordered online to pick up in store and drove 40 minutes to the location as it was the only one near me and needed the shoes immediately. They didn’t actually have the shoes in stock and said they wouldn’t get to the shipment until next week because they didn’t have time. Awful customer service, both people were rude and unhelpful offering no alternatives. Do not waste your time or money here
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May 2023 by Erika Sanchez
This is the second time I go to this location the customer service is horrible ! The assistant manager was new and did not know how to look up my account in the system . The manager needs to fully train her employees before leaving them alone in the floor .. the manager and assistant manager did not even thank me for the purchase .. if you are working in retail you have to learn how to provide excellent customer service even when you are having a bad day at least fake smile and say thank you
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May 2023 by Erika S.
the customer service in this store is HORRIBLE! the assistant manager did not know how to look up my account in the system I found that strange. Manager needs to do a better job training her employees before leaving them out in the floor alone on a busy Sunday afternoon . When the store manager came out she was very RUDE she was in a very bad mood ignored me when I told her how I felt. she did not thank me for my purchase. None of them did . when you work in retail you need to provide excellent customer service and if you are having a bad day at least fake smile ! Manager please learn how to approach your Customer and help out on the floor instead of staying in the back.
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April 2023 by Ana Barahona
I like shopping at famous footwear
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February 2023 by Karen E
Smaller location but staff was friendly and very helpful. Same great prices just less stock
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January 2023 by Jessica J.
We live in San Diego and drove 30 minutes for order pick up. We tried them on to make sure and one didn't fit. We liked another shoe and only the display one fit. She couldn't be bothered to find the other shoe to the display. And the cherry on top was that online orders can't be returned for a few hours. The system didn't show the order. By the way the employee Joanna who was "helping" us was the assistant manager. That is hilarious. No wonder they have such low reviews.
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November 2022 by BlackCat77
They wouldn't except a coupon from the famous footwear website. Went elsewhere
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November 2022 by Perry G.
Horrible customer service. Walked in, no one greeted me, nor acknowledged me when I was looking through.. needing assistance. So I walked out, lady at register yells "have a good day" and continued to do nothing
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September 2022 by Edna M.
I bought a pair of women's shoes online and when I receive them they were a child's Nike shoe. I took them back to the famous footwear at Tanger outlet on 501. they ordered me a new pair. I have been looking online for a couple of weeks and then I finally called to see what's going on and they canceled it and they're giving me only $38 back. I paid $51 and It did not cost $20 to ship a pair of shoes. That was the price of the child's Nike little tennis shoes not my shoes. I will never order or buy another pair of shoes from them!
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September 2022 by Max Raider
Spent hour to find something that on sale, found cool boots for 55$ spent another time to deside buy or not, eventually I’m at cashier and they saying that it’s 79$ not 55$ don’t go to this store prices are overrated!!!
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September 2022 by Tanya W.
It's Sunday morning on 9/11 and I arrive 3 minutes before the doors open. I'm the 1st one here but a line quickly forms outside of about 8 people. We all randomly check to see if they unlocked the door. 11:05am hits and the doors are still locked even though the hours say 11am. I knock bc 2 ladies are at the register...A lady in a yellow shirt walks to the door with an angry face and unlocks the door and walks away. This guy says "well she's not happy"...like why are we getting attitude?? It's just so rude, I walk in and I'm so annoyed that I refuse to spend my money here. Hire people that have better customer service. Even if they are having a bad morning there's no need to to project that energy on to others.
