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August 2022 by Keith B.
They had a new lady working there she has no ideal whst is going on there caused us to double forvour Anchor car insurance twice in same month. We when confronted her, all was denied.even store manager backed her up. Very sad. We have gone there for years. It's to bad the owner was not there we do not recommend going so sad hopefully they can fix the issue with her and not speak, Spanish while we are there to cover up her mistake, best wish,s and hope company future will be great Keith.
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August 2022 by Joe Funes
Got my insurance here about a year ago. A payment was not processed due to insufficient funds, I called and asked 2 days later if the payment has now been processed they said yes. I asked if my insurance was still active they said yes, they were incorrect so now I have to restart my policy from scratch.
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September 2021 by Luke Skywalker
Really bad customer service . Their either unprofessional or don't answer at all and have no voicemail . Last time I called a really lost woman told me that "umm she's with a customer can she call me back " like um. Maybe if you sounded like you could even handle my request. Really bad training skills . Makes the Latino community look like a joke .
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July 2021 by Kirsten Klindera
They were friendly and efficient in finding the best deal for me. I will send anyone I know in need of auto insurance to them.
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June 2021 by Catherine Diza
Jessie is a very professional, friendly and knowledgeable man. I’ve been doing business with him over 5 years and highly recommended him. I trust his work and great prices over the years. I hope you will use his services too.
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June 2021 by Johanna Solomon
Sarah was so helpful and efficient. The whole staff at this office is extremely professional and kind. They also go above and beyond when they don’t need to. Quality service all the way. I Highly recommend them for insurance, & tax services.
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May 2021 by Adelina S.
They will surprise with their complete lack of competency and non existent customer service. They don't fill out paperwork correctly, and when the IRS starts sending you letters because they didn't fill out your tax forms right they will tell you to sort out their tax prep mistakes with the IRS yourself. The employees do a much better job in their role of office mascot, holding a sign outside in a chicken suit, than as your insurance and tax professionals.
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May 2021 by Phillip Laethem
Went in to get an insurance quote for a 97 Avalon for CA state minimum liability with and sr22. Was quoted an even 600 bucks for 6 months. She took my payment info and I was given a contract to sign. I asked for an itemized list of the charges and I was told I could “start filling out the paper work while she got that printed”. I waited until I saw my itemized list and found the policy itself only cost 292.xx and they were charging a 308.xx “brokers fee”. I asked why my fee was more than the policy itself. After a few shady text messages, picture messages of unsigned paperwork, and a phone call to “the owner”, I was offered a 100 dollar brokers fee. I pointed out the predatory sales tactics they were trying to use and asked why I wasn’t offered a fair price to begin with. After some BS back and fourth talk I said I didn’t want to be a customer based on his ethical standards and to cancel my charge. I was told by the owner that he didn’t need my money and that I was crazy for passing up the deal. I went to pick up my ID and payment info off the table as well as the paperwork with my information but the agent snatched up the paperwork with my info on it and I was told that I was a threat and needed to leave. Save yourself the trouble and risk. I hope this review helps someone save their time and money.
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May 2021 by Liz Torres-Whitted
I've gone for a few years for insurance and taxes. Everyone is polite and makes you feel comfortable. When you leave, your task has been completed. Thank you for your excellent service.
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May 2021 by Monserrat Alvarez
Great customer service, I was seen by Jorge really helpful, courteous, respectful answered all my questions went thoroughly with all my documents, been doing my taxes for years before with another person, if I would've known of this place before I would of came here a long time ago , so far the best experience I've ever had ,, Fiesta insurance and tax services you have great employees in Vista California location 5 stars and beyond Thank you
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May 2021 by Alejandro Cruz
Robles Heidy seemed to be a nice person but she turned out to be unprofessional by not providing me all the details about my insurance. Also, according to her my down payment HAD to be $500 but as we were talking she brought it down to $300. In end, it turned out to be that my down payment was ONLY $80, so she kept the $220.I also provided her my license for her to enter my information. She did not put my date birth correctly and according to the papers that she provided me at the end, my wife was born 99/99/9999. Wow. I called her to change it and did not do anything about it. So UNRESPONSIBLE!!! I had to do it myself.Poor value, I ended up with the insurance I do not want for my car and now, if i want to change it I have to pay $75.Please, DONT SIGN ANYTHING, or provide them your account information without them showing you every detail.Or just don’t go there at all! This place SUCKS!
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May 2021 by Thomas Turner
Yadira was simply the best. A consummate and comprehensive professional . I would recommend this service and business to anyone that wants a complete and responsive tax service. They are now my text professionals.
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February 2021 by Phillip L.
Be Extremely careful dealing with with this place if you choose to do so. i went to get a quote on insurance and i was quoted an even 600 dollars. when i asked for a itemized list of charges. i was given paperwork to sign "while she got that printed up". i didnt sign any paperwork until i saw said itemized receipt. after asking why my brokers fee was 308.xx when my policy was only 292.xx there was a few shady looking texts and 2 phone calls made. After the broker attempted twice to pressure me into being okay with the charge, i told them i wanted my money back. I then explained the situation to the Owner via a phone call, he tried to pressure me with a discounted brokers fee of 100 bucks. i told him i wasnt giving him my business based on the un ethical practices by him and his employee. He then told me he didnt need my money. i collected my ID and debit card off the table and tried to take my personal info but was told it was theirs and that i was a threat for not wanting my info left behind.
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September 2020 by Miguel M.
It's really bad service and we paid for something that didn't work and we didn't get Insurance and this happened twice and they ripped us off and stole our money I don't recommend this place and they have bad attitude and aren't helpful
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April 2020 by Eduardo N Perez
Magically Ramon, is very professional knows her work very well, this is why we look forward to see her...thank you