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September 2023 by Christina B.
Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know how to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!
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June 2023 by Sonia K.
Very unprofessional would not go in branch for any business. Apollonia Cortes "Manager "- needs more training- there's need for change everywhere in that branch.
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August 2022 by Ruben S.
If I could leave 0 stars I would I Was referred to Bank of America from my employer to open an account , but i show up and they are unwilling to help me tell me it takes about 45 minutes to open a bank account which is pretty iffy to me since I've had Bank of America in the past and made an account with in 15 minutes tops I guess I'll be taking my business elsewhere and moving on very rude customer service wasn't even closed and told I wouldn't be able to get assistance since they are closing yet they're doing closing duties before actual closing time and I was standing at the teller with 3 tellers with no customers just counting cash shows why they have really bad reviews and Bank of America continues to have awful customer service won't recommend Bank of America to any one doing closing duties 20 minutes plus before closing is just wow awful experience yet again stick to a credit union they actually treat you like a customer and no as a bother!!!!!
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May 2022 by phil d.
In my 45 years as a banking customer, I have NEVER EVER had an experience that came close to what I encountered at this B of A Vista location. There was no one to greet customers nor direct us to the appropriate staff who can help me with my financial needs. The first person I was able to intercept seemed irritated but told me to stand in line for a more senior staff, just to I can "schedule an appointment for help. After I was finally able to speak to the 2nd, more senior staff (?), I was then told to stand in line to see one of the tellers so I can schedule an appointment. But wait, isn't it the job of bankers who are NOT behind the teller counters supposed to help? Writing to CEO Brian Moynihan's and/or head of Retail Banking Ms. Holly O'Neill, thou not sure if that may make a difference.
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March 2022 by Jay R.
Zero stars. No apple pay to sign in. Absolutely a fail stopping here. Do not wate your time at this location
