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December 2025 by Adrian DePaolo
0 Stars if possible.
I purchased a warranty when I bought my truck, and my most recent service experience was terrible. My truck was in the shop for 6 weeks, and I was told my rental car would be covered by my warranty — but I ended up having to pay for it out of pocket.
Since getting my truck back, I’ve called and texted my service advisor multiple times trying to resolve the rental reimbursement issue and no one has contacted me back.
After 6 weeks of going back and forth with the warranty company and not having my truck, I was put in a Chevy Malibu and still had to pay for it myself.
This is unacceptable customer service. I will never purchase another vehicle from North County Ford or return to their service department, and I’ll make sure to share my experience with friends and family in Vista.
GO TO KEN GRODY FORD (Carlsbad) INSTEAD
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December 2025 by eddie romero
Not really satisfied you guys had my car for many hours did not open my trunk still charged me $250
I was able to take it to another local car shop. They were able to open it within 10 minutes and didn't charge me a penny.
Makes me think that you guys didn't even try and just scam me for $250
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December 2025 by Dale Shaw
Excellent help a no hassle experience
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December 2025 by Kevin Jones
I received very good service and customer care.
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December 2025 by Alissa Nuttall
Great experience at North County. Trevor made the buying process super easy, we were able to complete most of the transaction online, and he brought the vehicle to our home. I would highly recommend him and thus dealership to anyone.
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November 2025 by jennie aguilar
I have been going to North County Ford for all my service maintenance on my last two Ford Edges and they have always been thorough in explaining what was needed and always delivered on a timely manner and I have been very pleased with their customer service for several years now.
My Service Advisor Representative Nick Rodriguez is very Professional In Handling My Repair On My 2022 Ford Edge From The Beginning To End. Great Job And Very Happy.
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November 2025 by Ken Johnson
Everyone at North County Ford is extremely nice and helpful. I would specifically like to thank Mike Cottrell, Trevor Martin and Tibo for being exceptionally helpful during my purchase of a new Ford Maverick. Anyone who is in the market for a new Ford should give these guys the first call!
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November 2025 by David Daniels
Been using north county ford for over 30 years. (Sales and service). I think this is ford number 27 in purchases. (Both fleet and personal combined ). So i have seen people come and people go. With that said my last service experience was not the norm i am use too. Lack of communication or none at all. I was told i got calls updating me but that was not the case. I even left live messages with other personal and it still seemed that wasn’t working either. When i finally got ahold of my advisor he stated that I already picked up
My truck …thats when i got a little nervous and aggravated and went in person to see who, what and why …. Anyways , i picked up my truck and i hope its fixed. Just not the service i am use to getting after ALL the vehicles i purchased from the past advisors i had. I am sure its just the new people in new positions. Hope North County Ford can fix it.
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November 2025 by Adam LeFever
From start to finish had a great experience at North County Ford. They made the process super easy and fast. I highly recommend using them. They were all vey attentive and helpful.
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November 2025 by Francisco Cervantes
Had a great time talking to the sales rep and helped me trade in my vehicle on the spot. Love the help in the service shop and how helpful they are when needed! Got the car ive been wanting for years now 🙌🏻🙌🏻 Thank you Emma!
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November 2025 by martin croft
Trevor and Mike make you feel welcome!
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November 2025 by Alice McCredie
I had an absolutely fantastic experience at this dealership! From the moment I walked in, I felt welcomed and taken care of. Trevor, my salesperson, went above and beyond to make the entire process smooth and stress-free. He was knowledgeable, patient, and genuinely invested in helping me.
Trevor Martin took the time to answer all my questions, explained every detail clearly, and never made me feel rushed or pressured. His professionalism and friendly attitude made the whole experience enjoyable. The dealership itself was clean, organized, and efficient, and everyone I interacted with was helpful.
I couldn’t be happier with my purchase, and I highly recommend both the dealership and Trevor Martin to anyone looking for a great car-buying experience. They truly set the standard for outstanding customer service!
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November 2025 by Dawn Calvetti
Kevin in service is exceptional. He saved me and my truck when I accidently put 2 gallons of unleaded into my diesel! He booked an immediate appointment, talked me off the ledge!! I had the truck towed to dealer, he let me know when it arrived, when they had diagnosis, communication was excellent throughout! Thanks to Kevin and your diesel techs!!
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November 2025 by Paul Cosmano
The oil change and tire rotation seemed to be top notch, but it took 5 hours to complete a job I was told would take 2 and I had to check in with the service department. I was never given a reason for the delay or contacted by anyone in service to let me know it was going to take longer.
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November 2025 by Pritesh Mody
Wife and I just purchased a certified preowned truck from them and excellent experience with Tibo and the team! Tibo was very communicative from the start on features and aggressive out the door the pricing. Unlike a bad prior experience elsewhere they did not push us on addons we did not want and kept the process simple and honest!
