-
December 2023 by Laura G.
The only reason I gave it 4 instead of 5 stars is that it is a bit pricier than others. But the less expensive one you can only go to until 6 pm and they are closed on holidays.The customer service is awesome. They bend over backward to help you instead of trying to upsell you. The place is kept clean. Even the bathroom is always kept clean. Sandy helped me transfer into smaller storage and when I was ready to leave helped me again. I was going to be late getting everything out and she gave me the extra day without charging me for another month.
-
November 2023 by Eduardo Cortez
Clean storage units. Sturdy concrete building with metal wall sectioning the storage unit on the inside. I requested a 5x5 size unit and They have the best rates in town! Sandra helped me out and gave me my gate code and lock. She was Super friendly and informative. Thank you so much for making it easy.
-
September 2023 by Kayli Evans
The staff here are very friendly and knowledgeable. The gentleman that helped me (I think his name was frank) was very thorough in explaining prices and the unit contract. This location is also clean and secure
-
September 2023 by Michelle Riley
The facility was super clean, the staff was very friendly. Our experience with Chrissy was amazing. She was very professional and extremely helpful. My husband and I will definitely recommend Extra Space Storage to friends and family!
-
September 2023 by Jalen Castillo
I made a rental reservation online for the day of (like a couple hours before I got there) and it was a super easy process. I had to go in to show my driver's ID for verification due to personal reasons, but went really smooth. The ladies there are really sweet and helpful!
-
August 2023 by Sarah Martin
Storage unit was easy to book online. Staff was super friendly and communicative. “Sandy” was great explaining all of the requirements and rules of the unit, very nice lady. The unit was clean upon arrival and did not notice any issues with critters.
-
August 2023 by Anthony C.
This place is extremely expensive and rent keeps going up . I pay 667 dollar a month for a 10x30. Sometimes my payday is between the day I need to cover rent and lands on a day I get a late fee. My last storage place had a 15 late fee. This place it's 85!!! Well this last month with a late fee my rent should be 588 or so. Bill was 668. I told them to run my payment but they dropped my payment card info and told me they had none . So I sent them my info . I mentioned why is my bill even more even with a late fee. The lady ignored my concern. She continued to ask if that was the card I wanted to use to make a payment. I chose not to confirm the transaction and again ask for clarification of the increase in payment . Then my card was charged for the increase amount. I then after the fact got my answer. Not till they took it . Absolutely not okay . I never said yes and if I was going to say yes it wouldn't be till I got my answer to my bill increase.
-
July 2023 by Ricardo Garcia
My experience at Extra Space Storage has been great. I’ve had storage space in other areas, at different “Brands”, however, this facility has been by far the best! Always clean, inside and out, plus I’ve always noticed the restrooms are the cleanest & always stocked with all the essentials. The staff is friendly and have been a pleasure to deal with. If you’re looking for a storage facility that is well maintained, secure, clean and has a respectful staff, look no further than this one! It’s a gem and you won’t be disappointed!
-
July 2023 by Nina M
I had the pleasure of renting a storage unit here (Sept 2022 to April 2023) & I can’t praise their staff enough for their exceptional service. Without a doubt, this has surpassed any other storage facility I’ve encountered. Before renting here, I honestly had just come to accept that storage facilities are all slightly seedy, mostly unpleasant money pits that are best avoided. My experience here was the opposite! From the moment I stepped into their facility, I was greeted by a team of professionals who were not only friendly but also highly knowledgeable. Chrissy took the time to understand my storage requirements and offered valuable insights to ensure I selected the right unit for my needs. Her attention to detail and personalized approach made the rental process extremely clear and hassle-free. The facility was clean, secure, and my storage unit was spacious & easy to access. Even moving out of my unit was a breeze! Dylan went above and beyond to turn a stressful situation into an easy afternoon that left me smiling and relieved. I highly recommend this location.
-
July 2023 by Rob T
My business had more then 3 units at one time at this facility and now we personally have a few. The ladies responsible for the property are very professional, have been working here for sometime and keep the facility safe and clean. Extra Space storage is a corporation like the others big name storage and the pricing reflects the current demand. Don’t take rent increases out on the front office, it’s not their fault. But I heard if there is a problem you need to let them know and they’ll try and work with you. I and my family trust the team at Extra Space and thank them for their help.
-
July 2023 by Lucas
My storage unit #3150 was broken into. Stuff was went through they don't protect your belongings.EDIT*Posting this again because they took my last review down. This place sucks go to A-1 Storage instead.
-
July 2023 by Max E.
I walked into this Extra Space Storage at the end of the day to inquire about a unit. The staff were very friendly, helpful, and relaxed. When I came back and wanted to measure the lift to make sure my furniture would fit, they happily obliged. Sandy showed me around, and had an answer for every question I had. Safety and security are heavily emphasized here. The building is clean and easily accessible. Overall, stellar customer service, competitive pricing, and I feel very comfortable about the security of my belongings.
-
July 2023 by Danica R.
This place is amazing. Prices are a little higher than other storage facilities in the area but it has a lot more security than the others. The lady who helped me was great and took my lack of time into consideration when helping me set up my account. 2 thumbs up and highly recommend????
-
June 2023 by Sophia B.
I've been with extra space ( formerly Melrose storage for over 7 years. Customer service has always been great. Staff is very friendly and helpful. Kristy is the best! She always gives me a courtesy phone call before the due date so I don't get a late fee. They were super helpful with transitions to a larger unit. Although prices have basically doubled since we started 7 years ago... their prices are better than most out there. Always clean units. Great security. I feel safe having our stuff there. Just wish prices were lower. But other than that no complaints.
-
June 2023 by David Burnett
Overall, great storage location. Month to month payment. Facilities are well maintained. Left my 1BR packed up in here for a little over 6 months. Checked it today; no dust. Climate controlled. Front office staff is very friendly and very easy to work with. They even talked me out of buying a bigger unit because they were sure I wouldn’t need that much space. Physical security is adequate.
