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February 2024 by Ben W.
This store wanted to charge me $3 for a clear plastic bag and $1 for a piece of tape to return my Amazon item. They also seem to always have an attitude with their customers and show unwillingness to help without compensation. I overheard them quoting another customer $150 to pack an item, which did not include the price of shipping. The owner told me that she needs to charge to keep the lights on. Price gouging the customer is not an ethical way to do business. There never seems to be a shortage of customers at this location, so I doubt they are hurting for business
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July 2023 by Boo C.
I always come here for USPS packages and Amazon returns. This review is long overdue. They have superb customer service! When there's a line, they always try to work as quickly as possible so you don't wait too long. For example, if both registers are occupied, they often take people on the side who are just dropping off packages. They also acknowledge your presence when you are in line. There's a gentleman there who stands out. He's always very cheerful, greets you, patient and very polite. I forgot his name but you'll know who it is when you go there. But overall, everyone has a positive attitude and great team work!
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February 2023 by Timothy Salizzoni
Absolute trash. Advertised a product that contained all required tools and instructions. I received a printed YouTube link of “instructions” that were not valid for my device. When I found instructions online, they used tools which were not included in the kit. Absolutely a fraud of a company. Remember, if they misrepresent their products in this manner, you should be able to receive a full refund through your credit card by issuing a chargeback.
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July 2022 by Kayla M.
I stop by this UPS Store location all the time, mostly for Amazon returns, if we need to drop off next day air packages for work or to grab a book of stamps. Always a great, quick experience. The staff is very friendly, attentive and helpful.
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July 2022 by Katie W.
Outstanding service! Good natured and knowledge staff! Wi-Fi is sketchy so have your QR code image captured in your photos app and save everyone the hassle! Just a great group of employees here!
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July 2022 by Stacey H.
Great experience here mailing a letter and returning to Amazon without packaging! Super easy and Arcelia provided great customer service!!! Going above to help me with a second return. Highly recommend!!!
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February 2022 by Mary Jane P.
If you want any service offered by UPS stress free - this is your store! The staff is very friendly and highly professional! The store itself is very clean and has a nice atmosphere in this shopping plaza! I uploaded a larger printing job the day before and everything was perfectly placed in a box for me to pick up one after the store opened. Thank you for all the help and friendliness!
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February 2022 by Bryan Goeppner
Great service!
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February 2022 by A A
Do not buy from this company! I ordered a repair kit only to find it took weeks to arrive and multiple parts were missing from the kit. They will not respond to any e-mails and the phone number is invalid. Terrible experience with this company and I hope nobody else falls for their plans.
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February 2022 by I B
Splendide, thank you. The replacement lcd&digitizer kit works perfectly and has revived my fave lil iPad mini!Best & brightest,I
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February 2022 by Karen Saunders
I found your website and was thrilled that yall had the LCD for my phone.. Just wanted to say what a great job Mark Wallace did in⁹ helping me get the right part for my old broken phone so that I could retrieve photos and videos of my late DAD from it. There was no help from Verizon but he made sure I got shipped the correct LCD. I was able to get everything off the broken phone.. Thank you so much for giving me back those priceless memories of him. Sincerely and with great thanks, Karen Saunders
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February 2022 by Brian Bettis
Professional and helpful! I appreciate the fact they are all about the customer!
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February 2022 by Hugues Gervat
Received wrong parts and they refused that i sent it back because the package was opened! Basicaly thru away $50. Worst supplier i ever dealt with. Just look at complaints on the BBB site! Should i have checked first and will be filling mine shortly.
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February 2022 by Johnny K
Great customer support and quick responses to each message sent. Will refer anyone who is needing replacements for their phone to Phone Remedies.
