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February 2024 by Yvette King
Great customer service. Representative was very knowledgeble and professional.
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February 2024 by Bel F.
Is very hard for me to leave a review for this pharmacy because I have received nothing but the best service. However, I noticed that they have new staff and they are slow and lack basic customer service skills. The Spanish speaking cashier is all over the place, this week I went to pick up my monthly medicine (which was ready), it was not busy. I don't know what happened but the new male pharmacist took forever to come outside. Once he comes outside, he goes to help someone else who arrived much later than me without asking who was first. Meanwhile the cashier just stood there without saying anything about how much I had been waiting for and that I was next. And course the customer played dumb too. So I had to wait for the pharmacist forever, then wait some more for him to help someone that arrived much later than me. I was on my lunch break and things like this matter when you are on a time limit. I should have said something but believe me, next time I will. Hopefully the staff will get more training. The cashier needs to learn basic customer skills and organize/prioritize tasks. My intersection with the pharmacist..."take this every 4 hours... any questions... as he was walking away"
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January 2024 by Omar Rivera
Went in with my wife and kids on 1/24/24 to get some ice cream, the lady at the register told us that the hot water wasn't working so they couldn't serve ice cream. She did not apologize or look at us as she said it, seemed like a lie.
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December 2023 by april kost
Best pharmacy ever the pharmacist is the best and he has been there forever.
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September 2023 by Gina Dennison
I love Hue. She is so nice and gentle and I was giving up hope for the human race until I heard her beautiful voice last night. I was looking so forward to meet her. Thank you so much Hue for your Grace upon our earth. Love, Gina ?
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February 2023 by Michael Trebbe
Third time I’ve been here and the prescription hasn’t been ready. Today I gave them 7 hours. Yes. 7 hours. Their excuse was they were short staffed until noon. Ok it’s after 5pm… Worth it to drive further and not have to come back and wait in line twice.
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February 2023 by Hunter H.
Never have i been to a more SLOW PACED pharmacy in my life. How long does it take to count 50 Pills i mean really? two hours?? it wasn't even busy. Terrible experience
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January 2023 by Lawrence M.
Worst pharmacy in north county. Expect at least one day for your prescription to be ready. Dont expect to be able to pick uo any prescription in the same day. Its you get what you get over there m. Sadly a lot of elderly in the area have no choice
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December 2022 by Sultry Seeder
NEVER has our prescriptions ready on time when they say they'll have them ready! The most recent screw up was on Friday 12/2. I had to go down to our incompetent healthcare clinic in person since it's impossible to get an actual human there on the phone and get them to call the pharmacy in order to have my partner's meds filled. Rite Aid claimed they had no record of my partner calling them first about it when he said he did multiple times.On my way home I stopped in at this location we go to and double checked if they were working on filling the prescriptions. I was told by the girl at the counter that all of them were except one because they didn't have a refill order for it, but the others would be ready in an hour. Even though my partner already gets notified when his prescriptions are ready, he was at work at the time. So I had her put in my phone number to be notified as well when they'd be ready. Needless to say, neither of us were notified. My partner then stopped in on his way home from work and to no surprise they STILL weren't ready!The next day on Saturday 12/3 he finally got the notification that his prescriptions were ready. When he went to pick them up, he was then told they couldn't be given to him because they didn't have the doctor's release authorization. Granted that's also the fault of True Care. However, you'd think the pharmacist would make the effort to call the clinic in order to get it. Especially before the weekend when most of the departments are closed and there'd most likely not be a doctor in the office for them to talk to and get the authorization. Now we can't get my partner's meds he needs and have to continue to wait until the next business day. Funny side note: on Sunday 12/4 I myself finally got the notification that the prescriptions were ready. Doesn't matter now since we can't get them. When the hell are these people going to realize that a person's health and livelihood doesn't run on a 9-5 Monday through Friday schedule?! Unbelievable incompetence putting people's health at risk.
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November 2022 by Benny Levine
Good people work here. But if there are two people in front of you at the pharmacy, you are totally on the rocks. There's no reason why you should be. You'll think "Oh, this will be quick." It won't be. Do yourself a favor and just leave. You have no shot of getting out of that in one piece. I don't get why I show up and everyone in front of me at this pharmacy has some complicated issue to resolve. It's never here's my name, here's my money, goodbye. Never. It's a huge backstory and no one seems to mind people growing moss behind them. Like maybe pop open a different line for some relief when someone is putting a line on lockdown like that. It's really absurd to put people who need medication through this.
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November 2022 by kaila ryan
The staff at this store is very friendly and helpful. I was having a hard time finding what I was looking for but a woman named Renee noticed. She asked if I needed help and walked with me to show me where the item was. I was very impressed with her customer service because more often then not these days other retail store employees just tell you “oh it’s in aisle 4” versus actually walking with you to show where the item is located. Thank you for your help, Renee!
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October 2022 by Annette H.
Terrible pharmacy. I had a hard time trying to get a vaccine. Marcela had no idea what she was doing.
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August 2022 by Kristie Ann Pattee-Cooke
Always helpful. They greet you with a smile. They REMEMBER their customers , and when you don’t come in they ask my husband about me. LOVE LOVE LOVE this store
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August 2022 by Jonathan Moore
This store and associates that work here rock. I love shopping here, and I love the new healthy items I see here now.
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July 2022 by Katelyn P.
Clean store. Lots of variety in products. There was no line at checkout. This is an awesome store
