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February 2024 by Dave D
Great service every time, helpful, and professional.
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February 2024 by Alejandra Escobar
My go-to spot for Amazon returns and passport photos. Very friendly staff.
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December 2023 by Lauri Harrison
What a mess! I was sending frozen items with shipping approved frozen dry ice.So last week I went in to ask questions, proper procedure, etc. I was told to just bring all in and they would charge me about $100 for 3 - day delivery. This morn
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December 2023 by Patrick Boyle
The UPS Store on South Melrose is a great store, I go there often for Amazon returns etc and the staff there is very friendly and efficient. ???
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December 2023 by Haley Mackenzie
Lynn the manager was super helpful! I had four large boxes to return and I forgot to put tape on some of them. She was really nice and offered to tape them up for me even though it was my mistake. It was busy and there was a line of people but all the employees were friendly and helpful to everyone. Probably the best UPS location I've been to. Thanks Lynn!
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October 2023 by Laura J Hungerford
Great location and staff.Very close to where we live. Plenty of parking available.
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July 2023 by MAABG 92084
The staff at this location is always helpful and efficient. They do a great job and I appreciate that as a customer.
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July 2023 by Boo C.
I always come here for USPS packages and Amazon returns. This review is long overdue. They have superb customer service! When there's a line, they always try to work as quickly as possible so you don't wait too long. For example, if both registers are occupied, they often take people on the side who are just dropping off packages. They also acknowledge your presence when you are in line. There's a gentleman there who stands out. He's always very cheerful, greets you, patient and very polite. I forgot his name but you'll know who it is when you go there. But overall, everyone has a positive attitude and great team work!
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April 2023 by Sangha Im
Returned some Amazon packages at this location. The lady who helped us out was extremely kind and friendly! I’ll be coming back here for future packaging needs.
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March 2023 by Anne Cain
Staff is very accommodating and friendly. Never long waits.
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January 2023 by Ivan Hicks
I use this store for the convenience. Most times, I go there is a line out the door. However, there is always multiple staff, doing multiple things and the line moves rather quickly. This last time I went, was very busy after christmas time, with many people sending packages. I was doing some Amazon returns, when another employees comes from the back and asks if there any Amazon returns. Waves us over, and quickly processes us and sends us on our way.
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December 2022 by Emily Toombs
I was going to buy something online and traced the store address to this UPS location. I thankfully had the warnings of the community here against scammers, because the owners allow them a place to do business and look the other way as long as they pay P.O. Box rent. Based solely off the owner’s horrible attitude as his under-paid employees reply in the comments, trying to clean up the mess. They all refuse to take responsibility for ANY complaints lodged against his store. This alone is enough to warn ⚠️ the public to do business elsewhere. I'm not entirely convinced that the 5⭐️ reviews are all genuine. I have been to plenty of places that will give you a fantastic one-time *promotional discount* for the “simple favor” of a five-star Google review written right there and then, posted and shown to them. They'll even want to take a picture with their phone to show to their boss in case you delete it. I've been pressured for this by pushy salespeople before but my review isn't for sale. Likewise, I've had five-star experiences, and Hotel Monteleone in New Orleans’s French Quarter comes to mind. Likewise I had the pleasure of dining at Disneyland’s Club 33 and retiring to the apartment known as the Disney Dream Suite. That had a sleeping beauty marble bathtub you could fit 4 grown adults in set into the wall was a huge model castle above you was a sky complete with twinkling stars, yes actually led lights and projection clouds would move. That was just the tub folks. Every inch is high end high tech Disney. Oh, did I mention it is inside Disneyland above the Pirates of the Caribbean ride? That’s what a 5 star experience is. That’s what 5 stars are. The Main Room in La Jolla a family favorite is 4 stars, so how is this mail center better? I’m not sure what basis of comparison people have they’re using to justify their 5 on you but I guarantee, this is not the Waldorf Astoria.
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October 2022 by Stephanie Meek
I have been coming here for oh so many years! They are the BEST!! All the employees over the years have always been gracious, friendly, and professional!! I rate them a 10!!
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October 2022 by Monique McCormick
I dropped off a time sensitive medical test to this store on a Sunday. Waited in line for about 15 minutes. The test needed to be overnighted to the lab. Instead of sending it out on Monday morning they waited until Tuesday, making the test invalid. Complete waist of time and weeks of preparation. Will never ever use them again. I would give negative stars if I could.
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July 2022 by Kayla M.
I stop by this UPS Store location all the time, mostly for Amazon returns, if we need to drop off next day air packages for work or to grab a book of stamps. Always a great, quick experience. The staff is very friendly, attentive and helpful.
