The AT&T Store in Walnut Creek provides a range of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans. Customers appreciate the friendly and helpful staff, such as Max, who explained plans clearly and took the time to ensure customers understood how to set up their devices. Michael Vargas and other team members are known for their excellent support, going beyond expectations to assist with account management and device setup. Many reviews highlight the store's effective service in purchasing new devices and transferring data, especially when upgrading to new iPhones. Customers also mention receiving good deals, such as discounts on upgrades. However, some find the store less helpful for internet and cable services, citing misinformation about canceling services and lengthy processes. The location has accessibility issues, with limited handicap parking and narrow entrances, and the store can be understaffed during busy times, leading to long wait times. Overall, the store is well-regarded for buying devices and receiving assistance with setup, with staff members praised for their friendliness and professionalism. The store offers a convenient way to stay connected with nationwide 5G service and flexible prepaid or unlimited data plans, making it a solid choice for mobile needs in Walnut Creek.
I really liked the attention. From the kind girl who was very patient and helped me with all my questions
May 2024
Zachary was very good at getting my new iphone set-up. He also helped with purchasing accessories.
May 2024
Michael Vargas at the AT&T store in Walnut Creek gives amazing support! He went beyond the call of duty to ensure my account was taken care of and knows his business. I’d recommend and would buy a phone, tablet, internet & TV service from Michael again!
