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July 2023 by XO X.
NO!!!! Do not rent cars here under any circumstances! I tried renting a car here and they tried to give me a beaten up disgusting car which was in no way comparable to what I signed up for online. It was destroyed inside and out and smelled so bad I couldn't even sit in it without all the windows open. It was also very old. They said they had no other cars. I reserved it weeks ago! It left me in a horrible situation where I had to scramble last minute. I cancelled ... we will see how many hoops I'll need to jump thru with getting all my money back. Stay away!!!!
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June 2023 by Peter Asbæk Andersen
Just great, quick, smiling and professional service. And no - I did not get an upgrade on my rental. Left in the infamous Kia I ordered and paid for….
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June 2023 by Joan Wise
While returning a Budget car they used the Avis name, changed extra. Because of this I don't recommend. VERY EXPENSIVE experience.
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May 2023 by Jonathan Karr
Where incompetence meets poor customer service. Made a reservation and the day of there were no trucks available, nor were any apologies or offers of help made.
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April 2023 by A. C.
Big NO! We booked a Standard SUV a few months in advance and showed up to be told zero SUVs. Nada! This was for a long weekend with family in town. We were offered a truck or a small CRV. We had to take the CRV as it was 530 pm and too late to scramble. Second time with this Avis/Budget franchise. It's just unorganized with no selection considering the traffic and volume. I do feel bad for the woman at the desk. Two stars because I believe she tries but she is overwhelmed.
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January 2023 by Jerry Yang
Very unprofessional. Watch out surprising hidden charge months after you return the car. Not recommend at all.
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December 2022 by Lyndi M.
rented an suv from the concord location. the vehicle was just ok. not dirty, but definitely not clean! returned it and it was inspected for what I assumed was dents, scratches etc. All was good, we were told. Two months later I get a letter stating there were dog hairs in the vehicle and they were charging my credit card $250!!! WTF, there were no dogs in the vehicle!! I called and complaiNed, they said they would reduce the charge by 25%. I said no, the vehicle was inspected upon return and and was fine. then they said they would take 50% off! again I said no, and I would take it up with my credit card to dispute the charge. what a racket!! never ever would I do business with budget. what a scam!!
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December 2022 by Nik
Needed a moving truck. Online it said they had 2 trucks available for reservation. I reserved one and prepaid. The site said 1 was available for reservation at this point. When I arrived a few minutes later, nobody was at the front desk. A woman taking care of two kids in the back noticed me told me they had no trucks when I told her I was there for one. There were two trucks outside. When I asked about the two trucks out front they told me they were already reserved and wouldn't rent to me. I tried to explain that I was one of the reservations.I grabbed my phone from the car and came back in and tried to explain that I really had a reservation and already paid, showing them my phone. Her and a man from the back started getting angry with me and told me they were going to cancel my reservation and would hold my money for a week. I was never rude or nasty with the employees, but they were from the moment they started talking to me.I was staying at a hotel down the street, and I noticed a third truck parked in the front later that afternoon. The three trucks stayed there overnight.Service was horrible and so were the staff. They should look into daycare services so they can be less stressed and frustrated at work.
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November 2022 by Ivailo Ang
Excellent place to rent a car. Friendly and accommodating staff.
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May 2022 by Dan Dahlhauser
they will lie and say they have trucks in stock and then call and say it "broke down" and offer you no options a few day before moving.I would never waste time here and management is useless.
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May 2022 by Daniel D.
they will lie and say they have trucks in stock and then call and say it "broke down" and offer you no options a few day before moving.I would never waste time here and management is useless.
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May 2022 by Jojo V.
The worse customer service EVER. If pets weren't allowed in the rentals then dont have a sign posted in clear view stating a $450.00 cleaning fee if vehicles are returned full of pet hair, smoke etc. Notice implies that pets are permissible. LANGUAGE IS MISLEADING. Full of pet hair. FULL OF PET HAIR?!. Bollocks. If dirt on the driver floor board is what you consider "full of pet hair"then you haven't seen my naan's fan. Next time you want to complain about shedding, you may want to Do something about that upper lip and all that dandruff getting all over your keyboard. My dog's got better hygiene than you. DO NOT COME HERE. Don't waste your money. Go to Enterprise where selections are wide and varying, stellar customer service, cars don't smell like smoke and best of all there's more than 1 person working at a time. Oh and one last thing... at lease Enterprise's cars don't look haggard, beat, ran through and dragged through the mud.
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April 2022 by Ted Ch
Quick and clean facility.I prebooked and prepaid but they still wanted a physical credit card. This is not the fast service they advertised.More comments after I return the vehicle.
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October 2021 by Jesus Carrillo
Only place that had a car available on a Saturday. That's after dealing with Hertz and their horrible online service
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September 2021 by Max and Kat Lomboy
I have rented from this location at least 4 times in the last 8 months. Every experience ive had has been amazing. Mimi has helped me each time and has been exceptional. She has made last minute accommodations for me when I was stuck in a jam as well as recommendations when traveling. Great service and I will continue to rent from here.
