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December 2023 by Otsquago Q.
Wow. If I could give SEVEN stars I would. I had an extraordinary customer service experience with Cindy. I had a pair of beautiful but unusually shaped pearl earrings. I lost one of the earrings. I took them in to a (very fancy) jeweler in Walnut Creek thinking I could possibly find a "match" for the missing earring. The owner of the (fancy) jewelry store said - "Oh, you need to go speak to Cindy around the corner. She can help you." Cindy A) Found a perfect match for my pearl in her inventory - no easy task given it's unusual shape; B) Made the new pearl into a matching earring for me; C) DELIVERED the replacement earring to me!; D) And charged a very reasonable price. If you need jewelry repair, replacement, or something new that is unique and special, Cindy is your gal!
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October 2023 by Elaine P.
I lost track of Cindy Louie and her shop when she left Broadway Plaza several years ago. Delighted to find she is still in business, now on Cypress. The shop is much smaller and she no longer has clothing, other than scarves. (I still treasure a gold and silver brocade jacket I bought there 12 years ago. It is a classic.) However, she has some lovely jewelry. I am especially excited that she does jewelry repair. I have a few pieces in need of attention that I plan to take in for a quote.
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October 2023 by Lynn Gitomer
Fabulous store in downtown WC if you need beaded jewelry repaired. Cindy is professional, friendly and very helpful. Her prices are reasonable. Also conveniently located as her store is next to a watch repair and shoe repair. I highly recommend!
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August 2023 by Caroline Frentzen
Cindy is very professional, very pleasant, and very talented at her craft. I brought her undrilled Tahitian pearls and she was able to make earring based on a description of what I wanted her to make. Very satistified. She was also able to restring an old pearl necklace that had lost its shape and upon request was able to shorten the necklace and make the extra pearls into a matching bracelet.
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August 2023 by Deb Osborne
Cindy is amazing. She created a necklace for my wedding and added a nice creative touch - a drop pearl on the back of the chain - which I wouldn't have thought of. She also upgraded the clasp on my earrings for a little extra wedding bling. Such a great find meeting Cindy!
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June 2023 by Al Jeno
Very good customer interaction and high quality work. Cindy fixed a necklace I had bought as a gift, and I'm very glad to have found her beautiful store.
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April 2023 by Masha Bykin
Beautiful hand made jewelry with great variety of semiprecious stones
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December 2022 by Ellen R.
I am thrilled with the work that she has done! I've brought in several pieces and have also bought her jewelry. But I am most excited about the pearl necklace that she redid. It was a traditional cultured pearl choker that was a gift from my in-laws 20+ years ago. I never wore it because of the short choker length. CY Louie did a spectacular job restringing it and adding gorgeous beads between. She was extremely patient as we spent a long time coming up with different options. I LOVE the end result and it is my absolute favorite item of jewelry. We saved a few pearls so my daughters can design earrings with them.
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October 2022 by Benji X
Professional service and quality. They've seen it all and can do it all!
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October 2022 by Susanne A.
Love visiting this little shop, Cindy always has innovative ideas on how to repair, redesign, update your jewelry and makes it something special that you'll love wearing. She has a treasure trove of thousands of beads and findings in any color, texture, style you can think of and so many more to pique your imagination further. Cindy's been in the downtown area a long time, her design skills are legendary, evidenced by her long time customers and beautiful changing displays. She's warmly welcoming and so innovative!
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October 2022 by Sarah Wleklinski
Cindy custom-made me the most beautiful pearl earrings today. I walked by for the first time, and I’ve never seen so many freshwater pearls in my life! She’s really talented and a great collaborator. Can’t recommend her highly enough! Made my day :)
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October 2022 by Michael Darmanov
I had wonderful experience with Cindy adjusting the bracelet that I got as a gift. Thank you for great service I highly recommend this place!
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September 2022 by Ekaterina Ryjkina
I had my ring repaired at Cindy’s shop one week ago. They did a great job in bringing it back to life, even it was quite tricky. I enjoyed warm and attentive atmosphere as well. Thank you!
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June 2022 by Bram Zeigler
Highly recommend! Cindy helped me design a necklace as a graduation gift and handcrafted it perfectly. She complemented the necklace with a bracelet and earrings. My wife loved it!
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April 2022 by Sole Arias
Cindy did an incredible job repairing my dearest bracelet.She absolutely recreated the intricate closure and it looks brand new like the first day.Can’t recommend her enough!!!
