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November 2023 by Kathleen B.
My experience is mixed. I had an appointment scheduled and when I arrived the front desk receptionist said I didn't have one. Which I did. She was very cold and unfriendly and just picked up the phone and ignored meI went back up and she said there's no way we can help take your car today. That was it. I asked her to call my insurance company to straighten it out Am she said she wasn't allowed to. Again no apologies nothing friendly. I called my insurance company they confirmed they had set the appointment and sent the paperwork and this cancellation is an error and she could resend the paperwork no problem. The front desk lady seemed not to want to go with that. And so I had to put her on speaker. Etc etc. I was able to have the car looked at and got the body work estimate etc. the representative who handled that was very communicative. However the second it was done. And it was early. Fine. He seemed so concerned to have it picked up asap. I could not I was at work. He said he could drop it off and return my rental. Perfect. Since I was at work I couldn't inspect the vehicle. And they missed a spot! That was clearly pointed out. We were hit while parked by a dui driver involved in an assault and a major mess of five cars. They drive in sidewalk. Crazy. But of course I didn't know exactly what happened and the damage went from side to front. I called to notify them. And they were like just bring it back. Okay that is major. Again a rental dealing with them and so she said she should see what she could do a lost the rental and get back to me. And they never did. They were paid 6k by my insurance and 5300 of it is labor and they were paid immediately and the work isn't even done!So now I have to deal with filing complaints with insurance and getting money back they were paid. Etc. I also have followed up with the rep with photos with no response. I wouldn't give them my business. Time. Or money. And definitely not a recommendation
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November 2023 by Kathleen C.
Great staff, fair price, clean attractive shop, timely. I would use their services again.
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November 2023 by Katie Benney
Front desk lady was totally rude and didn’t communicate what was happeningShowed for appointment and told it was cancelledShe then gave me no communication for 45 minutes as to what was going onI called insurance and they had to tell her to accept the appointmentShe never apply for the unnecessary wait or let me no anythingTotally disrespectful of my time and poor poor serviceWhen car was dropped off to me. No walk through of repair and an area was missed after being in shop two weeks.6000k in labor for 600!in parts and they misse an area we pointed out.So bad
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November 2023 by Justin Shapiro
Very professional. Service rep communicated with me through out the repair process. Estimate I received was significantly lower then some other shops in the area. They were willing to try to bang out the dents versus full replacements. Saved a ton of time and money! thank you!Services: Painting
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November 2023 by Peter Hubbard
Heather was very professional and did a great job handling my repair. This caliber location worked well with my Geico insurance. I would be happy using them again.
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November 2023 by Claudia Gonzalez-Rivas
Got excellent repair done on my Tucson. And fantastic Customer Service from Heather and Brian. I highly recommend Caliber Collision.Services: Air & cabin filter replacement
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October 2023 by Paul B.
Excellent customer service. Very detailed updates and I would definitely highly recommend their services if you're in need of car repairs.
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October 2023 by Joseph Stone
Wouldn’t recommend going anywhere else. Heather provided me with excellent customer service which included timely updates on my repairs, as well as facilitating contact with the insurance company ensuring I didn’t have to worry about a thing.From the moment you walk in the shop you are greeted with a smile from Julie and put at ease. Hopefully I don’t get into anymore accidents but have confidence to use Caliber Collision again if I do.Services: Painting
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September 2023 by John V.
I recently had the unfortunate incident of my car getting hit in a parking lot, but luckily I found Calliber Collisions for the repair job. I must say, it turned out to be an incredibly positive experience from start to finish!First and foremost, the repair work done by Calliber Collisions was both fast and of exceptional quality. They clearly take pride in their craftsmanship, as my car looked as good as new once the repairs were completed. I was truly impressed with the attention to detail and the level of expertise they displayed.One aspect that truly stood out to me was their excellent communication throughout the entire process. Calliber Collisions provided regular updates on the status of my car, ensuring that I was always in the loop. This level of transparency and professionalism gave me peace of mind and made me feel valued as a customer. Their dedication to keeping me informed was truly commendable.Additionally, the staff at Calliber Collisions were friendly, approachable, and always ready to assist. They listened attentively to my concerns and went above and beyond to address them. Their exceptional customer service made the whole experience even more pleasant.I highly recommend Calliber Collisions to anyone in need of car repairs. Their fast and top-notch repair work, combined with their excellent communication and friendly staff, make them the go-to choice for collision repairs. Trust me, you won't be disappointed!Overall, my experience with Calliber Collisions was nothing short of fantastic. They exceeded my expectations in every aspect and made a potentially stressful situation much more manageable. Kudos to the entire team for their outstanding work and dedication.
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September 2023 by cherie plumlee
Everyone I talked to were kind and straightforward. Tim was right on top of getting it done earlier than I expected. If I have to get my car repaired again in the future (God willing I won't) I'd definitely take it back to Caliber and ask for Tim.Service: Body & Trim
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August 2023 by Izzy ..
Picked up my vehicle today 8/31/23 and I can say I couldn't be anymore happier with the service they provided for me and my vehicle. The customer service was phenomenal, being in touch with you about any updates on your car was very helpful and important to me. I want to thank Brian and Johanna for the services they helped me with including transportation. Anyone looking for a shop to get their car fixed this is the one!
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August 2023 by Dan Peeff
Caliber is a big business that does a lot of volume, but is one of my insurance company's preferred shops, and next door to Enterprise. I wanted "mom & pop" service, but took my car to Caliber for the convenience of it all. When I picked my car up, it was washed inside and out and looked great. Within a few days, I noticed a few problems and brought the truck back in. I was spring-loaded to have to argue, but the manager came out to meet me as I pulled in. She diligently wrote down all my complaints, thanked me for bringing them to her attention, and was genuinely interested in getting my car back to 100%....to top it off, my car was shipped off to their Vallejo location for the work (Vallejo was also great!), but Caliber Walnut Creek was still happy to address my concerns and work with Vallejo to fix them.I can't recommend Caliber Walnut Creek (and Vallejo) enough. I was a little cynical, thinking that it would be a fight to get my issues addressed; both Joanna (Walnut Creek) and Tony (Vallejo) really wanted to get me on the road as quickly as possible, as happy as possible. Thanks to you both!Services: Painting
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July 2023 by Alicia Perez
Just wowWent in to pick up my car the battery died they took me to go get a new battery went out of their way to take me and then changed the battery for me as well. You guys have no idea how much time was saved and how much I appreciated it ! Thankyou so much Joanna ❤️ and to the guys that changed my battery ??????Service: Battery
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July 2023 by Alicia P.
Joanna you are amazing Thankyou so much! I came in to pick up my car and the battery was dead she took me over to another store to get a battery and replaced it for me as well! Would definitely recommend
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June 2023 by Heather J.
No one likes getting into an accident, but they do a great job of helping you through it and getting you back in your car. Appreciate all the work you guys did to help my mom!