-
December 2023 by A M
Got on line behind an elderly man. They spent 20 minutes berating and abusing this man, "youve been here before you know how so and so works, do that first. You can't remember simple info so I can't help you. You are wasting my time I have other customers waiting. No your friend doesn't work here. As of 3 months ago. Which you knew" dramatically rolling eyes and yelling at him when he went to approach a different employee.Absolutely disgusting. Consider these people to be your neighbors and family. You are trusted with their entire livelihood and you treat them like this. Learn to respect that responsibility. My god.I arrived with a letter and all documents I needed to update an application. Without taking a moment to examine my letter or it's contents they demanded I type and then loudly speak my social security number to the lobby before telling me I have no account and I have to call to share address info to complete my application.Lady. That I literally why I am at your awful location, because sharing the info on the phone isn't enough by itself and I am required to go to a location to complete the application. I am not in the system yet because my info hasn't been confirmed.Zero compassion, zero empathy, zero patience.Do not waste your time with these jokers, just go to the other locations. They have become far to comfortable dealing with elderly folks that don't respond to their abuse.
-
February 2023 by K Anderson
This bank does not follow due diligence, or best-practices of standard banking procedures. They allowed a wire transfer of over 10k by a parent with cognitive issues, without asking proper questions for an amount that high. Allowed scammers to drain my parent's account. Manager, doesn't return phone calls and doesn't even have a voice mail. Any messages must be taken bay another bank associate and given to him. Stay away from this Chase branch, nothing but incompetence. Shame on them.
-
January 2023 by Chris W.
great location - for me but that's it.staff was not knowledgeable and with an attitude!
-
October 2022 by Cheryl J.
It took over two hours of being in the branch for Chase to close a single account for my deceased Mother.
-
June 2022 by Ryan C.
Friendly and nice customer service. They deposited a check that I received from abroad and it was quick and easy. I will be taking my business here!
-
February 2022 by Milan Moravec
All questions were answered and suggestions were explained
-
May 2021 by John M.
They held up a payment I'm trying to make due to daily limit. I spent an hour with the place I'm trying to pay and another hour on hold with chase. Daily limit, why should it take this long to get a payment made from my own account that has the funds. This is a waste of my time.
-
February 2019 by Stephanie W.
I have been banking here since 2013 or so. I originally had gone to the then new Martinez branch in the Lucky Plaza on Arnold Drive in late 2012, but they did not have safe deposit boxes. So after calling around a bit, I found this branch. It is in a very safe area, located at the Rossmoor Town Center. This is named after Rossmoor, a private wealthy senior citizen's residential community of homes called nearby. That is one of the first things the banker told me when I signed up (the branch manager, who since has retired). I laugh, since this used to be called just Rossmoor Shopping Center; and, until recently, was an outdated dinky little plaza, and still is in some ways. I guess they wanted to give it a more upscale image, just like the disgusting Hilltop Mall in Richmond, CA is now called the Shops at Hilltop or Hilltop by the Bay. There is also a older Safeway and newly-renovated CVS and Starbucks in this plaza, which is convenient. There also is a John Muir Heath outpatient center across the street and nice Rite Aid with a drive-thru too. If you come here during lunch, there is also some food truck parked outside on the street, due to all the health workers. Well, in regards to the bank itself, I have always received excellent service here from all the tellers and bankers. One even knows me by name (Chad). If there is more than one person in line, one of the bankers will come out to assist the tellers, so you never have to wait long. They had a nifty Customer Appreciation Day last May with taquitos, cookies, rice, beans, etc. It was over when I got there, but they still had plenty of leftovers, so I helped myself. They safe deposit box area is nice, since they have two private rooms to go to sort out the contents of the box. They used to have signature cards to compare your signatures to (in addition to checking your ID) before they let you get your box, but now it is all PIN based. One time, years ago, they had the signature card out in advance for me, since I used to come every day then for my safe deposit box, and they saw me arrive in my car. They also have water (warm usually from all the ice melting), coffee, and hot chocolate for customers, as well as suckers. The waiting area is nice,with plush easy chairs. (I sometimes have to wait here to see a banker before going to my safe deposit box). I have had to wait no more than five minutes usually. One time it was over 20 minutes and I had to be somewhere, so I left. The branch is always very clean. The pens they have tied down at the bank slip area before the teller windows were always out of ink in the past, but I have stopped using them anyway, in favor of my owns pens in my purse. The tellers area is nice, since there are no bars or thick security windows like at other Chase's. I have always been able to get parking up close in their small lot in front. Otherwise, you have to park farther away since there is a Safeway there. It was tight sometimes when they were doing the renovations in the main parking lot, as Safeway cheaters parked in Chase's parking area (against the rules). One even parked in the handicapped disabled stripe wheel chair access area. I called the police non-emergency line, but they didn't come in time. They have also been accepting when I deposit all my change here, to make my purse lighter. I usually make weird deposit amounts, like $2.17, lol. Oh, this branch does not have a drive-thru, due to their location in the plaza, but does have excellent handicap accessibility, due to all the senior citizens they serve.
-
February 2019 by Norma H D.
My experience in the Tice Valley Walnut Creek branch has been excellent. Jose helped me close and open another account when some possibly suspicious behavior occurred. Jenny Hon has been both amenable and knowledgable. As has another male agent whose name I have forgotten. The atmosphere is excellent. I no have an online problem and expect the help to be as good as I had before.
-
January 2019 by ComplicatedLady Francesca
Great experience here! Everyone is super nice, and the Bank Manager Steve went above and beyond to help me. One of the best Chase Branches I've visited.
-
April 2017 by Todd J.
Mixed thoughts about this bank, mostly positive with an exception: Pros: Steve is the manager, and he is helpful and polite. He seems to know his stuff. Paul is another banker who works there. He has a polished professional demeanor that I would expect from a financial professional. Paul is very helpful, detail-oriented, and provides excellent service. He has helped me several times, explained things thoroughly, and given me accurate information. Cons: I called once on the phone and spoke to a woman who was neither of the individuals referenced above and was given misinformation. She led me to believe that I could not retrieve a specific type of account-related document by walking into the branch. This, I later found out after much additional time spent calling and trying to determine how to receive said document, was false. Due to this error, hours of additional time were spent chasing a document.
-
January 2017 by tom e.
I find the service here to be exceptional. The manager jumps to help the tellers with the line gets beyond three. Everyone from the manager to the personal bankers to the tellers are all professional and courteous. I have been banking here for five years and bank twice a month on average. I highly recommend this branch.
-
August 2016 by Moses Khan
Great branch with great people except for the slightly elderly gentleman Paulo something who is racist and treats you differently if you ain't white, avoid him else's all good
-
May 2016 by Michael King
Private Client Services are superb. Ryann analyzed my portfolio and got me back on track to a positive financial future. Thank you!
-
February 2016 by Homer Marson
23 check mate. This is Commissioner James Edword .T ,san Leandro #113