-
February 2024 by Fred Tabsharani
Atrocious Experience.My experience at this location was terrible I had lost my tracking numbers for 5 shipments, and asked for the representative to look them up for me so I can track it myself. I found the person who was managing the original shipment to be less than professional, not knowing how to spell Los Angeles and further on the back end, when I asked for tracking these shipments, I did not receive a timely response or a response indicative of the desire to help in an efficient manner. They could not locate my tracking numbers, even though a receipt was printed out.I'm highly disappointed with the service at this location and suggest the entire team gets replaced with more customer friendly, professional and efficient personnel. Terrible customer service!!
-
November 2023 by Andrew Wehn
Very nice facility and very friendly staff. Had a lot of questions about my passport renewal and they all helped. Would recommend.
-
August 2023 by Mark Park
Never again.If you give them an order for more than $50 they will charge an extra $17.50 because you want it the same day. If you break it up into 2 orders for $25 each, there is no surcharge. There is also supposed to be a 20% for orders over $100, which they didn't give me -- so in short they ripped me off for the 20% discount and the $17.50.I spoke t9 the manager and he just grinned and yold me to be more careful next time. I came back later and spoke to a different manager and he was quite rude -- "you should have said something at the time" and "We're done".I hope they go broke. Their shipping is very expensive and unreliable too -- They have damaged packages for me before.I certainly won't give them any more of my money ever again.
-
May 2023 by FreehawkGlobal S.
Sells defective product but staff is rude and dismissive. Won't even bother to check or admit its defective. Young and entitled attitude where customer is always wrong.
-
April 2023 by Stephanie A.
These stars are specifically for the customer service of Elena and the other person working there. Thank you Elena for your help with navigating when I needed to ship my big items to make sure they got to their destination on time. I really appreciate your kindness and willingness to help out -- it's very valued!
-
April 2023 by Sam N.
Simple and effective!!!! Come here for my pick ups mostly, no problems in and out clean and organized shop
-
March 2023 by Marni P.
I was in need of a printshop to print my daughter baby shower invites. The staff was extremely helpful, and I waited while they printed and cut them. They had a nice selection of colored envelopes to choose from. I will definitely recommend them and use them for all my printing needs.
-
January 2023 by Brian T.
I was very happy with the service that I received. Brittney was super helpful in printing out my presentation. She made the necessary adjustments and the product came out the way it was suppose to. Thank you.
-
January 2023 by Sierra V.
This fedex is huge! The parking and location is a little weird but customer service has been great and they are very fast to help ship out your packages or returns.
-
September 2022 by Mahriana Robinson
Today was my first time visiting this location. I had a QR code for one of my packages, but needed a label printed for the other. My 4 year old and 3 year old were particularly energetic. The associate was understanding, quickly sent the label via email for me and printed it for the package. My gratitude was returned with, “no problem, I see you have your hands full,” and a smize. That might just be that associate’s/person’s way of doing business, but it’s much appreciated.
-
September 2022 by Chrissa Karagiannis
Very clean store as others said, however have had several negative interactions with employees that make me less likely to come back again. Would not recommend if you’re looking for help with your shipping.
-
July 2022 by Kristen
Very unhelpful team, saw 2 people turned away in 5 min.
-
June 2022 by Nikole A.
Representatives acted as if I was a bother. I came in to print out 200+ pages from my G Dive and the service providers were unwilling to help and find a solution in helping me print my docs. I ended up leaving to go to UPS.
-
June 2022 by Hatem Chouaieb
Today I was in the fedEx office store number 5141Location code CCTKNI tried to print out some paperwork i can’t was no internet connection I have hard time to do it but was the gentleman Randy help me out with this paperworkThank you very much Randy
-
April 2022 by Sedine S.
Small parking lot, but most of the spots are reserved for FedEx customers anyway. Came in to drop off a package. There were only 2 employees covering the desk with another 2 in the back that probably could have helped alleviate the wait, but whatever. Pretty large interior with supplies and printing needs. Other customers were using the paper cutters and copiers as well. I was in and out in about 5 minutes on a weekday. No complaints on my end.
