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May 2023 by J T.
Terrible,terrible and terrible !! I went to this bank to cash out a check from the Equity line of credit. This account is in my Wife name but we hold title together.The woman (Cashier) knows me because me and my Wife have being there few times before .She asked for 2 form of ID and also asked me if I have an account with Fremont bank.She say she have to call my Wife and verify after that my Wife call but another cashier who I have no idea who he was say that they have another issue with the check.There was not other issue with the check I know that for fact.Fremont bank claim to be a super secure bank when comes to make their feel like they are stilling they own money.Went comes to secure my money and their favor the security is not so tidy and they make mistake in they own favor.Las January I withdraw $5000 from this account.,a month later I saw that the account was charged 2 times for the same $5000 so I owned the bank $10.000 instead of $5000 and no one at the back gave us any explanation never the less am still waiting for Fremont bank to give us back the interest we paid for those xtra $5000 it didn't happen and most like it it never will.If you want to be treated like thieve this is the bank for you.If I didn't catch the mistake I would being charge for $5000 that I never got and the will be $5000 richier.
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March 2023 by Brenda W.
Excellent bank. Small, quaint, friendly. And the manager is wonderful; knowledgeable, curious, and friendly. I highly recommend this bank.
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March 2023 by Deborah L.
Excellent service! I emailed the branch manager on the weekend, expecting to hear back on Monday. Much to my surprise, I heard back right away! And all the staff are friendly and professional.
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March 2023 by Toby L.
The staff working here were knowledgeable and super polite and helpful!! Mr Tabibi set up my account and was wonderful to work with. Keep up the fine work!!!
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December 2022 by Diane Schumacher
This is the best bank to work with for a home loan. They don't do illegal practices like some of the big banks. They let you cash checks with the app and you can use any ATM. They will reimburse the fees automatically. It's a good honest bank.
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August 2021 by Colleen K.
Since the beginning of January, I have been trying to get an issue with my savings account resolved. After 2 in bank visits to Walnut Creek, many emails, and several phone calls the issue is still not resolved. Calling the general phone number is of no use. I have been a great customer since 2002. It is very disappointing to see the level of customer service greatly decrease over the last several years.
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May 2020 by Tara Starr
I own three businesses and have been in the community for over thirty years. I wanted to open accounts in a smaller community bank. The man ( the assistant manager?) sitting at the desk would not open a business account for me although both the IRS issued EIN certificate, all personal documents and other bank accounts with same fictitious names from Chase were accompanying my documents. I am actually not sure what he wanted. He didn't know it himself either. Very inept and unprofessional. I walked out and went to another bank which happily took the documents and opened the accounts.
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February 2020 by Suzanna A.
My husband went into this bank to cash a check that is drawn off of this bank . He has 2 other financial institutions he has been with for many years . When he explained to the teller 4733 . She asked if he would like to open an account my husband said no thank you. She was cashing out the check a very large 5 digit check and he asked because she did not ask how wouLd you like your bills as most banks do if he could have large bills she said NO that she didn't have any . Gave my husband small bills that did not even fit in the white letter envelope she gave him did not even count the money back to my husband before she gave him the money as tellers are required to do as not to be over or short in their drawer. He counted it I in front of her . Walking inner this bank looking like a blue collar worker doors obviously is not a good thing to do . The account that they hold their is a long standing customer . To treat one of their employees in that manner is very unprofessional . I would have expected better treatment from this bank located inn Walnut Creek . We have informed their customer of this financial institutions behavior .
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January 2020 by Jack S.
do not try to get a mortgage with the clown show known as fremont bank. it took these idiots 5+ months to close a simple, very low loan to value, high credit score, superbly qualified loan. i barely heard from my loan agent (a shmuck named steve) and weeks would go by with no word of any progress. the underwriters made so many mistakes that it seemed like it was their first day on the job. it's really amateur hour over there. they couldn't do anything right. eventually, after needlessly going around and around, i got my loan. however, they're so bad at what they do i would strongly recommend not doing business with curley, larry, and moe aka fremont bank.
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December 2019 by Paul C.
Between Virgil, or Anna, or any other teller at the desk. I run checks thru this place on a account that's not new and they make it more difficult to get my money then what it's really worth. Virgil thinks he runs the show down there but if my bank account hasn't been working all year I'm fed up so here's a review of the unsatisfactory workmanship of fraud you're guys run down there. Hopefully upper management finds new employees these people SUCK! AVOID AT ALL COSTS. This Bank loves to charge you to overdraft but can't let you get your money when it's good. What a shame. I'm a small business owner and I work hard for my money. I can't ever spend it when I want to and I'm sure anyone who reads this could understand. There's no limits this guys heads so big he just makes up the rules. UNREAL!!!
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October 2019 by Kyle Lubkin
i would give this place 0 stars if i could. they denied me of cashing my work check that is from their bank and wouldnt even give me options to do so. if you dont have an account you MUST BRING YOUR PASSPORT!!! its the most ridiculous thing ive heard from a bank as if i keep that on me everyday lol. i suggest you go somewhere else for you banking need because these people are rude and snobby as hell.
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September 2019 by Janelle B.
Friendly small bank in Walnut Creek. Great mortgage rates, the staff is very friendly and approachable. The app is also probably one of the best banking apps. Matt is super friendly, prompt and professional in home loans. He is helpful and quickly follows up. He is also relatable, for example I disagreed with the home appraisal, he did as well and quickly followed up with options. I like Fremont Bank and always recommend for mortgage loans as the rates are unbeatable.
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July 2019 by Jaime O.
These people are terrible! I went in to order foreign currency. I signed all the documents. They all had my name and account info on them. Today I went in to pick my order up. The invoice had a different person's name on it and a different account number! They withdrew and gave me money from someone else's account. To fix the problem, rather than file a report or notify someone, they simply transferred to amount from my account to that person. I'm sure they didn't even contact the other person to notify them of the mistake. I filed a report with the main office. Hopefully they'll address the issue.
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July 2018 by Glenn D.
Fremont Bank screwed me, twice in 6 months. In January of this year I approached Fremont Bank for a refi of my house and in the process I had a parallel deal in play which they told me to cancel or their deal would not be pursued with me. I did that, and then they refused the deal! They refused it because I proactively told them I'd filed amended tax returns with the IRS, no particular issue other than an error and a few thousand dollars to pay - which I paid. However, IRS didn't reflect the amended returns due to some latency in updating their records. This discrepancy prompted FB to turn down the deal, and I was unable to restart the other one they had me cancel. It gets worse. I waited a few months for the IRS to process the returns, rates went up in the mean time. I went back to Fremont Bank and started a new deal, paid for a new appraisal which came in higher than expected and was happy for a few days. Then, FB came back and said they won't do the deal because I have too many pet parrots. Recall this is round two of dealing with this bank and they knew in January about my pet birds. I am stunned by this chain of events and am writing to shed light on the practices of this particular bank. There are plenty of banks to chose from and I suggest this one be avoided. -Glenn Davis
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December 2017 by cheril f.
I had a recent horrible experience with this bank's lending department. When I contacted the bank, I told them I had 35 years experience in Mortgage Lending. I knew the issue would be how they treated my retirement portfolio, as in my past experience it could vary widely from lender to lender. I was looking for a small equity line at a very low loan to value with excellent credit and reserves. I specifically asked the loan officer to contact their underwriting department with all my information to see if I met their criteria. I was assured my profile met their requirements. One month later after sending in the exact documents I had first described in my initial contact, I was told I did not qualify for reasons that were totally different from what I was first told. I am extremely unhappy that they saw no problem in wasting my time. I have another lender who will give me an approval, but I wanted to get my home improvement going weeks ago. I absolutely do not recommend this bank.
