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January 2024 by James C.
Trash. Ordered something at this store that was supposedly in stock. Not fulfilled for a week. Get an email saying it was canceled. Called headquarters for the 5th time. Told me it's back in stock and order it again. But can't give me another discount code so I'd have to order, tell them so they can manually price adjust, then wait another day or two to process. Same day pick up my ass. And not being in stock is a lie. I've called many days in a row, headquarter confirmed that the store had items in stock, tried to call the store multiple days but this store never picked up. Horrible system all around. What a headache just to buy two items of clothing lol. Never again.
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December 2023 by Nicole K.
Came in at 4:30 on 12/11 to make a return. Had the QR code ready to show and the cashier ripped the phone out of my hands scrolling the email. Like at least ask for my phone rather than ripping it out of my hands? The guy looked like he hated his job so i let it go...
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November 2023 by PJ R
Bought toddlers clothes, good selection
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October 2023 by Vedant Shah
Manager is a rude lady who does not let people in at 7:28 PM considering the store is closed. It closes at 8:00. We had to come in another day for returning.
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September 2023 by key
One of your employees snapped at me when I misunderstood her directions to leave the clothes on a certain rack. She snapped at me to take out the clothes from the place I left them in and just go. She also asked me if I had stashed the clothes underneath my clothes. I had not, I just mistakenly left them in the fitting room. I don't want to say this but I felt discriminated against. Your employee made me feel terrible.
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July 2023 by Michael G.
I usually don't leave reviews but it was almost 8:00 pm I went upstairs to look around and then felt like employee looking at me made me feel Uncomfortable they said they were closing but I told them the website said 9:00 pm. They were not very professional I have never shopped at this store I went cause my wife was shopping for something. I will never return to this store. I usually shop at Nordstrom.
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July 2023 by Chris P.
TL;DR: employees forgot to do their jobs, might as well shop online Long version: The employees forgot to close the upstairs men's department where I was shopping so all of a sudden someone tells me "this section is actually closed"... I could've used some patience from the employees because I still had to double check the sizes on everything and there was no dressing room. Sure enough the cashier didn't feel like looking up my rewards number or folding my shirts properly. Thank god the manager was standing right next to him.
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July 2023 by Praneet Raj
Love the location of this H&M store. Overall a decent place to shop with a great collection of stuff.
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May 2023 by Shao
This is the first time I feel discriminated against, I don't know if it's because I'm Asian or because I'm a student, I smile all the time, but she has a bad attitude and skips me to help another woman Checkout, this made me feel bad.
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March 2023 by J J.
The short Indian lady is extremely rude and has a condescending tone. I always go to this location and notice her attitude towards the customers but also her employees. It's ridiculous! She is unfriendly and unwelcoming. The crazy thing is she is also a manager
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March 2023 by Colin E.
We met Keith over at the Keith Haring collaboration display. SUPER helpful and friendly, made a point to track down one of the shirts in a size they didn't have at the location. Great folks at checkout too.
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March 2023 by Debbie L.
Associates were chatting the whole time they rang me out at the checkstand. I ended up with a charge for 34.99 that wansn't mine and no merch for it.
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November 2022 by Brock S.
Came here 30minutes before close and they had already closed the second floor which is the entire men's section. Not one person working thought it was weird. I was in a bind and needed a pair of slacks. Totally unprofessional.
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July 2022 by M. B.
I took my child back to school shopping today at H&M Broadway Plaza. A sales associate by the name Makaelah was very knowledgeable and super helpful. I had a positive experience and will come again!
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July 2022 by Ariana C
Received the worst customer service of my life today without exaggeration. A girl named Steph/Stepy was beyond rude and so unhelpful to me for no reason when trying to make a return. Her responses were snappy, short and filled with so much attitude. She was so unhelpful when I was trying to get answers about my return and did not want to help me, I’ve never experienced anything like it. I was being nothing but nice to her, and I still continuously received poor, snotty treatment. The worst part is she was training someone to top it off. Someone so rude and bad at their job should be fired and surely not allowed to train people. I also wanted to see if anyone else experienced the same treatment as me and sure enough I saw two bad reviews written about her on yelp so I’m not sure why they still allow this toxic, disrespectful person to work here. H&M WC do better than her please!
