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March 2023 by Douglas Modena
So easy, just upload your docs, they take care of the rest. Review online with a video call, electronically sign and submit. That's it! Everything can be done online, no wasting time with a in person meeting.
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January 2023 by Dan 0.
Ann Stanwood was the reason we did our taxes here for decades. Can't believe HR Block wouldn't do everything to keep such a stellar employee. She was absolutely the best. Now, we'll have to go elsewhere because other staff just not up to Ann's standard.
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April 2022 by Anthony Smith
Lewis Ruf always handles my return with care and professionalism
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March 2022 by Pat S.
We had an outstanding experience with this office. An older relative had a difficult tax problem that we could not solve despite many tries on our own. We needed help with a previous HRB tax return. Lisa Yes was sympathetic to our plight and took considerable time to track down the answer. We watched her skill with the computer, accessing various options while looking for a solution, all the time in good spirits. Her 15 years of experience showed. Thank you Lisa Yee!
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March 2022 by Susan Price
The person who I request every year is the one and the only reason I do not think twice about using H&R Block. She is the reason I return every year.If she leaves I am not so sure I'd use H&R; I would investigate options. I hope H&R treats their employees, who are like the gal I use, with respect. The gal I have used for 7 (or more?) years is smart, kind, trustworthy and a great communicator of facts; good, bad and ugly facts. She has given me smart advice. Respect goes a long way.
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April 2021 by chusexy29
I like how Lewis helps me, provides information accurate and easy to understand. He is patient, truly empathetic, and works with my schedule which I appreciate. It makes a difference; This is why I come to HR Block. Thanks!
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April 2021 by Mila Cucaita Estupinan
I had a good service
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April 2021 by Dina Endicott
I like how Lewis Ruff ALWAYS take care of me. He takes the time to explain throughly my taxes and always give good advice for the next year to come. He is the reason I keep going there he is THE BEST! I love his professionalism.
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April 2021 by Sepi Karimi
Very satisfied with the service from Lewis, he is one of the best employees HR BLOCK has.
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March 2021 by Quang B.
I scheduled an appointment on a Monday with H&R and the system chose someone who doesn't speak English well. I showed up at the appointment with a few paper because I didn't know what to expect - it was 3 W2's, a court settlement of $20.45 (which turns out to be a W2, 1099-INT, all rolled into 1), and a few other documents. The preparer told me she is only available for Friday as follow up. I told her if I have anything else, I can send over - like union dues, job cost/related, but she told me it doesn't matter. I really didn't know what to expect and the communication was unclear. Over the course of the week, I sent the preparer another document (my interest I accrued at a bank) and she emailed me back pretty fast. Once I come in on Friday, the preparer showed me my info, which was different than what I had on my own Turbotax. I usually use Turbotax, but decided H&R Block because I had received a $25 coupon. The preparer just shrugged her shoulder and didn't care to look into why there's a difference. At the end, the preparer charged me as "complex" because I ended up 3 W2's and a settlement. I didn't even know there's a difference in cost because Turbotax was $110 total ($60 federal and $50 state). The difference was $30 more just because I had a court settlement of $20.45. It doesn't make any sense, because the preparer never explain anything. There's a big difference in our languages. I would not have gone to H&R Block if I knew it was so frustrating. I paid a lot more (more than $60) than my peace of mind, and am unsatisfied with the result - I don't even know if the tax was done correctly because any questions I have were shrugged off.
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March 2021 by Ed Ono
The way Lewis conducted himself. He was the only one in the office at the time and had to take phone calls, greet walk-in customers and prepare our returns. He did this with dignity and politeness. I would suggest him to my friends if asked. We had to wait some 15 minutes from the time scheduled while Lewis finished up with his previous clients.
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March 2021 by Morgan Coulter
The professionalism and courteous service is why I e been coming for several years. They are amazing at customer service and I have gone to different locations around the East Bay. Every Tax Professional I've worked with has been great. This year I worked with Larisa in Walnut Creek. She took her time to find me the largest refund possible and also explained the how and why if everything.
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March 2021 by Doo Sung
very fast & kindly help my income tax prepaired.
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February 2021 by Andrea N.
I've been seeing Lewis for my taxes for 4-5 years now, ever since I began contract work on top of my full time job. Are taxes too difficult for me to do? No, but with 2 jobs and an attempt at a life outside of work, I don't want to spend my free time stressing over paperwork. Lewis finds me every deduction, makes my life easy, and I feel comfortable with him and his work. Some things are worth paying for!
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February 2021 by Auty Amiri
Super easy process. makes doing taxes a breeze and not a drag.
