H&R Block has received mixed reviews from its clients. Some customers have encountered issues with inexperienced representatives, which led to frustration, particularly during complex tax situations. One client praised a representative named John Ryan for his professionalism and personal touch, expressing a desire to return for future tax services. However, there are complaints about high fees, with suggestions for discounts for repeat customers. Another client highlighted the expertise of a former tax preparer, Ann Stanwood, lamenting her departure and noting that no one else matched her thoroughness and communication skills. Despite these concerns, some clients, like one who worked with Duane, reported positive experiences with their tax filings, appreciating the thoroughness and professionalism in handling complex situations. Overall, while H&R Block has capable staff, experiences may vary significantly among different representatives.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
