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April 2023 by Connie Boero
Jennifer was helpful and wonderful! Will return soon.
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November 2022 by lyn solomon-linville
LOVE, love this place. The staff is the best and the clothes we'll made and worth every penny.
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October 2022 by Rieko U.
Love this shop the ladies working there are very nice and will work with you when you need to return or exchange an item.
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August 2022 by Juris Sinats
If this company gets your email address they will harass you until you die. Stay away from their website.
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August 2021 by Sheila Frazier
J.Jill is on of my favorite stores. Beautiful clothing and accessories.
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June 2021 by Nina N.
I was a frequent shopper but after today, see ya! Sales associate continuously and rudely reaching in front of me. I took the hint and said, I guess it's time for me to leave and she replied in such a snarky condescending way. If this person is your store manager or a sale woman, you will loose clients. Lots of places to shop and businesses who need support.
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May 2021 by Melissa Miller
I have been going here now for about ten years,always find something I like.it is my main place to go for clothes. the staff is very nice and the clothes are very pretty
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April 2021 by Ray Kwa
Nice place to shop for mother
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September 2020 by Jacqueline K.
I visited this store yesterday to exchange a pair of pants I had ordered online, after having called in advance to make sure that the color and size I wanted was in store. Rizzel assured me that they had one pair available and offered to hold it for me. When I got to the store, she not only handled the exchange quickly and efficiently, but offered to look "in the back" to see if there was another pair (these are my favorite pants and they hadn't been available for a couple of years). She found another pair! Excellent service! It was a very positive experience. Rizzel is the best!
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March 2020 by Yahsmin Mayaan Binti BoBo
Great apparel but do use discounts or shop the sale rack.
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November 2019 by Maggie J.
The place itself is fine. My complaint is the fact that this company has no concept of sizing. I gave up on JJill almost 10 yrs ago. Tried on a couple things and they still don’t know how to size clothing. Don’t know the rational behind it but it’s silly. I am a size 2-4. Xs/s. Their XS is still like a medium. Come on people. Look at all the complaints on your site and start making clothes correctly! Even the sales people seem tired of this issue. “Yeah we make our clothes to big” she said yesterday. No kidding!
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September 2019 by S Hayashi
Bad customer service. Only 2 salespeople, 1 helping another customer, 1 folding clothes on display. No other customers. I asked the folding salesperson (older asian woman with black frame glasses)to return an item; she acknowledged me, but continued to fold for several minutes while I waited at the register. Barely acknowledged me when she finally came to process my return, no hello, thank you, or anything.
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September 2019 by Theresa Pualei Guy
62 Broadway Lane, Walnut Creek is the CORRECT address
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July 2019 by hils anidi
Wasn't really my style. Modern contemporary clothing store. Prices are somewhat expensive. However, if you like nicely tailored clothes wuth muted or monochrome colors then this is the place for you. Simplicity is the general style.
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July 2019 by Mariam G.
Horrible customer service by the manager, Veroni. She is rude and seems to be miserable in her job. She never smiles and doesn't greet customers. I've been shopping her for over 10 years and this manager is the worst yet. She will actually reprimand you if you hang up an item in the wrong place; even if I was only trying to be a helpful customer. You can tell the employees are afraid of her. I've seen her be rude to them aswell and even witnessed one very sweet associate crying after she yelled at her. This person is not a leader and certainly has NO place in the customer service industry!
