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August 2025 by Jovanni Lobevero
Very nice sales person Denise very helpful and nice really liked the environment in their and over all a really good store!!
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August 2025 by Leland Belli, Jr
Great quality and great design without over-bloated pricing
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May 2025 by Jocelyn Pena
I had the most wonderful experience with Denise!! I walked in feeling unsure and ready to leave empty-handed, but Denise completely turned my day around. She was so kind, patient, and attentive—helping me find outfits that not only fit perfectly but made me feel confident and comfortable. Her warm energy and thoughtful guidance made all the difference. She is a gem!
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March 2025 by Jaime Kapanka
Had a terrible experience at the Walnut Creek store yesterday. My friend and I were shopping and the sales person asked us if we needed help. I said yes, can you give us some recommendations on the best jeans for my friends body shape and size. The sales person went on to list every cut they had vs a recommendation. Then we asked again, what cut would she recommend would look best on her? She offered to pull some jeans aside for her to try. 10 minutes later and no sign of the sales person we went searching for her and she was helping someone else at the register. I guess if you aren’t the perfect size, they don’t care about your business at this store.
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January 2025 by Andrea Miles
I just had the best jeans shopping experience here. And ya know for jeans shopping, that’s saying a lot! And the sale section was in extra sale in the back. Such good quality, so flattering, and really great customer service. Thank you!!
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June 2024 by Grace Lin
Love their jeans and leather bags ?
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October 2023 by Jase T.
Today, I went in and Elizabeth was great! They weren't very busy and she went above and beyond to help me. Her manager, Andrea, even offered me my post b'day discount since I did not get any notification in my inbox. They were both so amazing, I ended up buying a pair of sandal and ordered a turtleneck shirt off the internet with even better discount when you order in store. It's a hit and miss at Madewell in terms of service, but this evening, they were amazing and I really want to be sure Madewell knows this. Thank you!
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June 2023 by Samantha Fowler
They will not acknowledge you if your unless your . “Whatever we have out on the floor.” Lol Yes right smh I checked online it was in store. They don’t want to help. Minutes goes by someone else walk in right after yep ? different interaction and customer service. Please treat everyone equally. ?
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May 2023 by Kayla DeOliveira
I walked into Madewell today just looking for jeans. It was quiet and empty in the front of the store but I still grabbed two jeans and a top. When I reached the middle of the store, Alice found me and immediately relieved my arm and put my items in a dressing room. She was so friendly, kind, attentive, fashionable, super knowledgeable, and honestly a breath of fresh air! She gave several recommendations and I ultimately only walked out with a purchase because of Alice’s service. it takes me a while to find the right jeans so I never buy the first time trying also because I need sizes that the store doesn’t carry. In the end I did buy the jeans that she suggested I try on that I wouldn’t have grabbed myself! She was absolutely fantastic, I truly wish there were more Alice’s in retail nowadays.
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April 2023 by Sheena C.
I avoid ever going into any Madewell. Lol The friendliness of the workers are non existent, unless maybe you look a certain way. You walk in and they aren't busy and they see you and don't say hi. Then I hear them suddenly say hi to another group of people that walk in. Hmmmm I wonder why. Because they look the same. I won't mention race, but it should be obvious at this point. It's pretty much like this even at the San Ramon location in the city center. I don't spend money where I don't feel welcomed. You can at least pretend to be nice. That's part of the insisted you work in. CUSTOMER SERVICE.
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January 2023 by MICHELE DAWN SANDERSON
Always a positive experience
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October 2022 by Cheryl Haga
Great service
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June 2022 by Katrina H.
I love this location!! Every time I've come to Madewell I feel welcomed in and the employees are very attentive. I've been able to find both men and women's clothes that fit well and are of great quality. I even asked for the employees names, Ashley and Alexis, so people can see how lovely they are!!
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May 2022 by Jenny Kwon
Nicole was THE ABSOLUTE BEST! She was so kind and so helpful. We loved every single item she recommended and ended up buying more than we initially planned ? but I’m so glad to have found this store because Madewell Men’s is so rare and it’s also so rare to find such a kind, sweet staff like Nicole.
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May 2022 by Laurie Welborn
Helpful staff on the new (?) men's side.
