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March 2024 by Erika O.
My husband and I have a business and recently opened an account with mechanics Bank. We do our primary banking in Lafayette. The branch service is excellent. They are always welcoming and greet me by name. Yesterday, I visited the Walnut Creek branch and the service was just as good. Bank of America has closed the Orinda and Moraga locations. The remaining location is always understaffed. And those that are there are never welcoming or honestly helpful with our business. Always suggesting we email for an appointment as no one answers the branch phone. I did go on the website to make an appointment with the business banker and there were no appointments for 10 days. I'm so glad we opened a business account with Mechanics.
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March 2023 by Brenda W.
I'm looking at these old reviews and wondering what is up with people! This is a good bank. All banks are short on tellers these days but I've never had to wait very long. And if you park in their lot and go "shopping," what do you expect? Of course you're going to get ticketed. The parking lot is for bank customers and I like that convenience. I've been banking here for years and have never had any issues.
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February 2023 by Eileen S.
Beware! Find another Mechanics Bank branch for regular banking because the Walnut Creek Mechanics Bank (1350 N. Main Street) collaborates with the predatory, private ParkSmart Company to give parking tickets even to bank customers using the bank's parking lot when the bank is closed! If you use the ATM on a Sunday and leave the bank premises to grab a cup of coffee and quickly return to your car, you will get a ticket if you didn't pay for parking.
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September 2022 by Anton S.
Horrible company, they STOLE my Nissan Rogue Sport 2020 that bought with my cash money at WA State Public Auction. I paid $25,000 for the car, I have WA state title in hand with my legal owner name. I have the keys and the title but no car. Mechanics bank don't care, they don't pick up my calls, and they are hiding my car. They didn't report the car as repossessed as they should have done by the law. So when I filed the report of stolen vehicle, police could not find the car. When I told to the police that the bank stole it, the Mechanics bank lied to the police and send them old not valid title to take down the report of stolen vehicle. I went to the bank office to resolve and they just attacked me verbally and accused me of having fake WA title and stated that Washington state is doing criminal title washing stuff. Then they humiliated me and kicked me out of their property. As of now I lost $25,000 and they won't give my car back.
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September 2022 by Meg A.
Not enough people in this world like Marc Maier Area Manager anymore! Signed up for a joint savings account with my husband and he was kind enough to fit us in on a whim! Great customer service, competent and efficient.
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October 2021 by Reena R.
My car loan is on auto payment. Nonetheless, Mechanics tries to chase me down saying I haven't paid. I've literally had to send screenshots from my bank and ask them to stop harassing me. They are the absolute worst.
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March 2021 by karen r.
Marina Vodyanova at the Walnut Creek Main Branch is EXTRAORDINARY! She is never too busy to help.She is always SO pleasant! I always feel like a valued customer.
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December 2019 by Kenny K-Flow F.
If you plan on going to this bank make sure you park your car in another parking lot. They'll slap a ticket on your windshield in a heartbeat. I went in to open an account with them and they all seemed friendly. There was only one person there that could help me open an account so I had to wait a couple minutes. My mom was in a store 2 stores down and wanted me to come help her carry the gifts to her car so I left for all of 10 minutes. I told the teller Zach I would be back and that I had to meet my mom next door and he said no problem. When I get back I see a ticket on my windshield and I talk to the guy outside writing the tickets and he told me since I wasn't in the bank the entire time my car was in the lot he gave me a ticket....even though he saw me walk in the bank! The fake security out in that parking lot is ridiculous. It's Christmas Eve smh. My car was in the parking lot for maybe 20 minutes.
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November 2017 by Chris N.
Switched from Wells Fargo to Mechanics bank a few years ago because I wanted a bank that wasn't shady and wasn't trying to nickle and dime me constantly and try to sell me all sorts of services I didn't need. My every experience I've had with Mechanics Bank have been great, they remember my name when I go in, they are quick and personable, and they seem like they work with the community for the betterment of the community. Not sure why all the one star reviews, but my experiences have been really good. Will continue to bank with them as long as they stay community and customer focused and don't put profits above all else.
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September 2017 by Justine H.
Every time I walk into this branch there is only one teller. Today I walk in and again see one teller. One person sitting at the desk behind the teller and five bankers. The teller was with a customer and one banker was with a customer everyone else seemed to be just sitting there. Finally after standing in line for a while the woman behind the desk gets up and says she can help the next person. She looked like she hated her job. She had no kind of personality at all. I asked to make a withdraw and she literally didn't make any sort of eye contact with me. I swiped my card said the dollar amount and she handed me my money. If you're going to work in customer service and retail do it with a fake smile if you have to. I love BofA but I hate coming to this branch.
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September 2017 by Chavaugn D.
Total bummer today. I've been a client of Mechanics Bank and I used to love them, but today's service was nothing but unpleasant. I was told that I could set up a self directed IRA. I spent some time getting the paperwork set up and sent over to the banker, then made an appointment to come in only to find out when I got there they don't do IRAs. Talk about bad service when they're bankers don't even know what services they offer. Than the banker proceeded to tell me they didn't have my information to call me, yet I'm a customer and somehow they couldn't look me up in the system. I've been in banking for 8 years with only community banks and would never have provided such bad service. Guess I'll be making the move to a larger bank.
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June 2017 by Marinda M.
Jann was a pleasure to work with. She was kind and friendly on the phone as well as in person. I went to open a new 2nd savings account there today. She was quite helpful and easy to talk to. Unfortunately, as I expected, there are certain tellers in the bank that seem to feel it is ok to discriminate, insult and single me out every time I visit the bank inside or at the drive-thru and I am fed up with it. I had actually explained to Jann how much I appreciated her friendliness as opposed to certain prior incidents of being singled out for using the drive thru or walking into the bank. A few minutes later, she understood why I told her what I told her. Marina had to speak loudly enough across the bank to exclaim how shocked she was that I walked inside the bank branch instead of using the drive thru. The last time I went through the drive thru to request 2 transactions 1. deposit my check and 2. withdrawal money, the teller "Marina" felt the need to tell me how "bad" I looked and asked if I was feeling well and then proceeded to forget what I requested her to do. Her rudeness is unacceptable and totally unprofessional and I'm tired of enduring it and feeling uncomfortable every single time I go to the bank to deposit a check. The drive thru is made for our convenience and yet why do I feel like I have been a inconvenience to certain tellers there? I've been banking here now since 2009 and I think I deserve more than disrespect every time I visit. Matt and Jann are respectful and professional. I'd appreciate if others, like Marina will follow their example. The actions and words of a person can either make or break someone's day.
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April 2017 by JoAnn A.
Mechanics Bank on Main in Walnut Creek is the greatest bank I have ever been with! The staff are knowledgeable, patient and helpful, and they always treat me with kindness. I have been with them for years, since a really dreadful incident with a BIG bank, and I plan to stay with them forever! I highly recommend Mechanics Bank!
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December 2016 by Nia L.
Extremely unprofessional. I tried twice to open an account with this bank. I did this with reservations - they seem to charge fees for services other banks include with the account fee. But they are local and I want a local bank for an account that I am moving. I filled out all of the paper work. The documents and website state that a representative will contact you in 2 - 3 business days/48 hours. At the end of the 3rd business day, I check my email to see if perhaps they have sent something there and found that I had been through this in 2013. There was an email to them about setting up an account that they never responded too. A week later, still nothing, so I call them - but the customer service hours on their application documents are wrong and they were closed. The next day I open my account with a different bank. It took all of 10 minutes online and I got an immediate confirmation. Everything that would have been an extra fee with Mechanic's is free with the bank I went with. I sent Mechanic's an email pointing out the errors and asking them to disregard my application. This time I actually got a reply. They said they sent out the welcome package and to just shred it. No acknowledgement of the errors, no apology, zero attempt to get my business. That speaks volumes about how this bank is run and what their customer service model looks like.
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November 2016 by Elizabeth C.
Recently, I visited the Mechanics Bank I patronize to use its money counting machine. Scott, a friendly bank manager, offered to come over to help me, and he showed me how to feed the machine. There were two coins that came back uncounted, and Scott showed me that the coins were actually silver dollars, and the machine didn't take silver dollars, but Scott cheerfully told me to take them to one of the tellers, who would covert the coins for me. So I took the coins to Kimberly. To my surprise, Kimberly checked the years the coins were minted. One of them, she discovered, was minted in 1880. She then took the time to look up on line how much the 1880 coin was worth, and she discovered that it was worth, not one-dollar, but instead it was worth $450!! I switched from a very large national bank to Mechanics bank about four years ago in protest of the dishonest dealings some of the big banks are associated with. I did not realize just how honest Mechanics Bank would be. Thank you, Kimberly. Your integrity and honesty are exemplary!!
