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December 2023 by Jim L.
I went to Postal Annex #158 because I needed a Live Scan performed. The owner informed me that they were able to perform the Live Scan. The procedure to obtain fingerprints went as expected. There were a few we needed to repeat for the best resolution. I provided the Live Scan form for them to fill out and also had them make me a copy. I received my receipt and thought all was well. This occurred in December of 2022. Every week or so I checked by email with the agency that was to receive the Live Scan results and they had not received it. I was not aware how long it should take for the agency to receive the information but understood there may be a backlog and I should probably be patient. After about 8 weeks of being patient, I called the agency and they still had not received my information. I decided to go back to the Postal Annex to see if they could help. I showed my receipt and the copy of my Live Scan form hoping that maybe one of the identifiers was incorrect and I had been providing the receiving agency with the wrong numbers. It was at this time that the owner informed me that he was having problems with his Live Scan device and that my Live Scan probably did not get submitted. He offered me a refund. I asked why he hadn't called or emailed me to let me know because he had all of my contact information. He mumbled something that didn't make any sense and asked again if I wanted a refund. It took everything in my power to control my anger. I took the refund and exited. I found a different business that offered Live Scans in Concord. The very next day the receiving agency had my Live Scan results from the Concord location. Postal Annex #158 caused my application to be delayed 2 months. No notification, no apology, only a refund. I will never patronize that business again for any reason.
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December 2023 by Pam H.
I had to ship 5 large boxes internationally today, and although the process was pretty involved, Rita was so accommodating and helpful. She was patient and organized with all of the paperwork that had to be done, and we got it done in about an hour. The store was pretty busy, and they did their best to get all of us taken care of. Would recommend this place all day!
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November 2023 by Stacey P.
I would have to say after going to this store for the last 3 years the old owner was amazing. He cared about his customers and always greeted everyone. Sad to say that owner sold about a year ago and this new owner is not friendly. I have been in twice now and both times he is on his phone and is rather rude. I had my husband go in for a third time and he said the same thing. I will not ever go back to this place as long as this young owner is there, as he does not understand the importance of customer service. Very disappointed.
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November 2023 by Camalin Jones
I have appreciated Post Annex services for years! Never enough time in the day to get packages out. I love Post Annex services because I bring in what needs to be mailed out and they help select the mailing envelope or box and pack everything for me. Makes my life easier!!! Highly recommend using their services!
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November 2023 by steven cademartori dds
The service is great! The owner is very thoughtful, kind and helpful-always has the customer's best interest in mind.
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November 2023 by William R.
Robbie & Rita brighten my day every time I visit Postal Annex #158. They have consistently provided fast, friendly printing and shipping and are my 'go to' location for these services in Walnut Creek. The value vs. cost is excellent as it the availability of the location.Nice work guys!
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October 2023 by Cam J.
I have appreciated Post Annex services for years! Never enough time in the day to get packages out. I love Post Annex services because I bring in what needs to be mailed out and they help select the mailing envelope or box and pack everything for me. Makes my life easier!!! Highly recommend using their services!
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October 2023 by Mia H.
I dropped off a package Wednesday evening to be delivered "next day@ at 8am. No one communicated that because I dropped my package off late, next day wasn't an actual option. Now I'm being told that my package won't arrive until MONDAY! Just save yourself and go directly to FedEx. Terrible communication and service. Never again.
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October 2023 by Patrick L.
We initially needed to rent a Uhaul and found out Postal Annex has this service - who knew?!We met with Robbie at Postal Annex and he was great to work with. Robbie was fast, friendly, and thorough. We brought our two year toddler along and Robbie helped him feel comfortable in a new environment. We will come back to postal Annex not only for Uhaul services, but other shipping/packing needs as well. Great experience all around!
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October 2023 by Irene Dooley
I went into the Postal Annex to rent a UHaul and discovered the owner is very knowledgeable in many areas of business. He was very kind and showed me his shipping business as well as livescan services and even notary. I will be returning soon to do a livescan for work and renting another UHaul. What a pleasant experience!!!
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September 2023 by Morgan S.
The entire staff at this Postal Annex are amazing. They're very thoughtful, offer helpful tips/recommendations, and are friendly! I'll continue to visit this Postal Annex because of the amazing staff. Thanks for your help Rabi!!
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September 2023 by Vernon
I went into the Postal Annex to rent a UHaul and discovered the owner is very knowledgeable in many areas of business. He was very kind and showed me his shipping business as well as livescan services and even notary. I will be returning soon to do a livescan for work and renting another UHaul. What a pleasant experience!!!
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July 2023 by Bruce P.
I got scammed with an additional $25 "cleaning fee" charge on UHaul rental.Rented a UHaul truck for a recent move and upon returning it, I noticed a $25 "cleaning fee" charge added to my bill.During the move I read the sign inside the truck mentioning saving $25 by cleaning the truck yourself and avoiding the fee. Cleaned the truck and in the process removed remnants from the previous renter (leads me to believe these trucks are not cleaned at the shop to begin because I threw away a receipt dated a few weeks before my rental). I even returned the truck with more gas than how I originally received it.I wanted the "cleaning fee" reversed and multiple calls to the owner/manager were ignored. The employees do not have the power to reverse the fee. I felt ignored, almost as if by ignoring me I would give up on having the fee reversed.Had to speak with UHaul directly to reverse the fee. However convenient the location is, I would not feel comfortable handing them a credit card knowing their business ethics and propensity to scam you with fees. I will never go back here and never recommend this place.
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July 2023 by Kariz Matic
BEST Shipping Experience anyone can have. It was my first time going to a Postal Annex - I don't even live in the neighborhood, but needed a shipping place while running other errands nearby. Jay and Christina were not only extremely helpful. It is obvious that they genuinely bring a joyful energy to their work that made it fun to get this task done. I shipped 6 items and they helped me choose the most efficient and cost-effective options for shipping each item, helped me with reboxing/repackaging a couple of items and when I arrived 10 minutes before closing, they didn't even mention closing time or that it would take us longer to complete our tasks. I didn't give the chore much thought, but Jay and Christina really brought it to life and made it fun!
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July 2023 by Latngrl71
Great experience I needed a trailer didn't know how to attached it to my uhaul the owner went above and beyond and helped with that. Highly recommend
