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February 2024 by Krishan Goel
Terrible customer service
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February 2024 by Kilani B.
Appointment doesn't mean anything to them. Give your self at least an hour wait even with an appointment. Don't make your appt around 12-1 since mostly they are eat and slow moving.
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January 2024 by Lorena M.
I was a little skeptical going here because of all the bad reviews. I had a great experience. Digital check in process. Phlebotomist was attentive. No bruise where I got blood drawn from
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December 2023 by Peter Parker
I waited about an hour and a half as a walk-in before I finally gave up. They spent 20-30 minutes with each patient, and I could hear them laughing and talking all of the time. I’ve been a walk-in many time, and have always been helped within 30 minutes tops. I will never go this location again as they are very slow and unprofessional.
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November 2023 by Bob Mami
It’s seems like there’s no body working on here don’t even try to come. They wast your day for simple test ?
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October 2023 by Christy M.
I frequently have to get my blood drawn. In all my years getting my blood drawn I have never had a bruise. This week I got my blood drawn at Quest. When my blood was being drawn it hurt and the next day I ended up with this huge bruise. If this happened to me before, I would understand but it has never been the case. Do yourself a favor and go somewhere else.
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September 2023 by Ileana H.
Excellent, caring knowledgeable , kind , professional , competent, responsible , extra care for little ones and elderly patients A great experience
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September 2023 by Rasoul Scholz
One of the worst places I have bin, very unprofessional stuff, and no customer service , made appointment at 16:10 still waiting so 16:35 despite arriving 20 minutes earlier.
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September 2023 by Jeff H.
I'm surprised to see all the poor reviews. I had a 5 star experience every step of the way. I was in for a blood draw on 15 Sep. Check-in was easy (bring your QR code, ID, insurance card). Draw was painless and professional (phlebotomist = Brie). If your orders are from Stanford then advise you to bring paper copies since the two systems don't always communicate - in my experience. Either I got lucky or this location has turned things around.
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September 2023 by Icky Ike
Absolutely terrible. Showed up on time for my appointment. Waiting room was full with a dozen or so people. After half an hour of no service and no patients taken in, an old man that had been there got tired of waiting and knocked on the door. Nobody came. Knocked again. Lady bursted out rude. Couldn't tell us how long the wait would be. An employee walked by and said "what a bunch of entitled people". I didn't think efficient care and good service at a medical facility was an entitlement. Never going to this location again. Beware.
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September 2023 by Sam Xu
My wife and I walked in on a Saturday for testing. The wait time is around 15-20 minutes and the turnaround is pretty fast. The staffs here are professional, kind and patient. Recommended.
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September 2023 by Priscilla S
Do not expect to be seen on time for your appointment. Waited 45 minutes after my appointment time, had another appointment and needed to leave. Extremely slow service despite there being 2 phlebotomists.
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September 2023 by Michael Cabot
Showed up with an appointment. Waiting room was full. They were 30 minutes behind. Was told that it was corporate's fault as they overbook every day.
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September 2023 by Ethan S
Just go somewhere else if you can. No staff at the counter - everything is automated. Even the phone line for this company is a robot and does not give you the chance to *speak with someone.* They dont want to be here, or deal with you, clearly, so try another company.
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August 2023 by Isaac B.
Absolutely terrible. Showed up on time for my appointment. Waiting room was full with a dozen or so people. After half an hour of no service and no patients taken in, an old man that had been there got tired of waiting and knocked on the door. Nobody came. Knocked again. Lady bursted out rude. Couldn't tell us how long the wait would be. An employee walked by and said "what a bunch of entitled people". I didn't think efficient care and good service at a medical facility was an entitlement. Never going to this location again. Beware.
