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August 2023 by Jasmin C.
This 1 star review goes to the pharmacy and pharmacist. I just moved to the area and had my doctor send my medication to the pharmacy. When I went to pick it up I was rudely told they did not have my medication and to go back to the pharmacy I was previously using. So I did. I tried a second time to give them a chance and boy that was a mistake! I called the day before and they told me they would have my medication ready. I've been sitting at the pharmacy for an hour. I would recommend ANY other pharmacy then this one.
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July 2023 by nina i.
Pharmacy: Very disappointing / frustrating experience / visit to this pharmacy today! Have set up an appointment from a week ago to show up and be told to just keep visiting the pharmacy till they can get my insurance processed for a vaccine that has already been confirmed as covered under my insurance. I have been a customer of this pharmacy for many years but seriously thinking about switching. I have a full time job and I have made this appointment to avoid having to come in throughout the day to ck-in. Simply unrealistic and really not a good look for a healthcare provider for a simple administration of a vaccine which you can receive for free in some places.
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March 2023 by john d.
Pharmacy: If I could leave -5 I would, once again train wreck, can't call doctor for refill, can't fill script cause didn't order meds, 3 rd day still a struggle, been coming here long time, Hen the pharmacist is the worse, dismissive and passive aggressive, can't take responsibility for all her mistakes, I feel that I'm held hostage, please bring back Phyllis, she is missed greatly!
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November 2022 by Karen P.
Pharmacy- I am so thankful for the pharmacist that helped me today ! I didn't get her name but wow she was super helpful, patient & friendly (all on the phone). I was getting the run around from Walgreens pharmacy so I decided to try rite aid . I'm so glad I did - my daughter was able to get her medicine today. She also recommended the GoodRX - thank youuu sooo much ! I'll be making this my regular pharmacy.
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October 2022 by shelley s.
The pharmacy rep that helped me today was once again, rude. I see this every time I go to this pharmacy. It's as if you owe them the pleasure of the doing business with them. NO, This particular staff member was working at 3:30pm and had attitude.
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September 2022 by S J.
A chinese-accent woman phamacist asked to pick up a medicine by myself. That was the first experience in my life in the drugstore! Also I could not understand her explanation at all for her accent!!
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July 2022 by Khalil G.
Nice, quiet , clean , and expert service without hassle of everything being locked up like in other stores.
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April 2022 by Bridget O.
I am so thankful that I found this Rite Aid!! I was having serious trouble getting local pharmacies to place orders for my medication, it's a chewable due to a severe swallowing disability, and apparently pharmacies don't legally have to fill things if they don't feel like it, so I would find a place to fill it once and then they would refuse to continue filling it because it was a nuisance to special order it. That seems criminal, but it sent me around the East Bay area searching for new pharmacies. This Rite Aid saved me. Not only are they happy to ensure I have stable access to my medication, but they worked with the manufacturer to make sure that I got a discount because there isn't a generic for my medication so it's pricey. Thank you a thousand times to Justin in the pharmacy, you're an absolute rockstar and I really deeply appreciate you!!As for the store itself, it's quite honestly one of the nicest drug stores in the area, and as you all saw above, I've been to a LOT of drugstores. It's clean, well lit, organized and the staff are kind and helpful. I highly recommend you fill your scrips and pick up your drugstore needs here!
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April 2022 by Paul B.
This is THE BEST Rite Aid in the world! I called this pharmacy, and a tech named Itzel answered the phone on the first ring. I needed COVID test kits and they had them in stock! She promised to fill my order in 30 minutes! This all happened after my VERY BAD experience at the Rite Aid on Mountain Blvd Oakland where they never answer the phone and they didn't fill Test Kit order, and they don't tell you they don't fill them until you walk in their store. Anyway, this Rite Aid on Palos Verdes Mall in Walnut Creek is my place to go from now on!! It's not convenient to where I live the Oakland Hills but I don't care. They are 100% worth the extra effort to drive a few minutes further for their excellent service!
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November 2019 by Kena S.
Worst Rite-Aid I've ever been to. This place is a sad excuse for a store, the employees are ridiculous and management is lazy as hell.. Long story short, this is just a PSA to warn anyone who attempts to buy any form of alcohol at this Rite-Aid at 1526 Palos Verde Mall in Walnut Creek... DO NOT COME HERE. Their policy is a damn joke and if you have a 'younger looking face' you AND anyone you are with WILL be hassled at checkout. Wasted my damn time, gas, and money.
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July 2019 by Vixen C.
I rarely go to Rite Aid unless I'm craving Thrifty ice cream! I love that you can buy it by the scoop here or by the tub. It's a bit of nostalgia if you ask me. And you need to get chocolate malted crunch. It's one of their signature flavors which is sometimes hard to find. So yes, I mainly came here for the ice cream. Haha I'd like to add that this particular location is super clean and well stocked. Love the rolling basket too! The only downside was the wait in line. There were five of us in line but only one cashier.
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July 2019 by Rochelle D.
The white skinny guy working there i think he is a Manager HE IS SO RACIST!!! I ask my husband to buy a vitamins for my 2 months old baby. and she keeps staring at my husband and ask my husband to open his bag and leave it in the front even he doesn't do anything wrong. now my husband afraid to go there even if we need to buy something he is traumatize.
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March 2019 by David R.
Nice wine selection. Has the thrifty ice cream. Good location with good parking. Overall its pretty good.
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January 2019 by jonny s.
Darnit!! Their service has gone WAY downhill in the last few years. They open late! They do not have medicine in stock! They have limited hours and don't post when a pharmacist is not there (everyday). Their voice mail for reordering is wrong. They are more expensive than other stores! Not sure if it could get much worse.
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September 2018 by Ernie S.
This pharmacy is so bad. I'm dropped off a prescription and was told to pick up 1 1/2 hours later cause the pharmacist is at lunch. Also, don't come between 6 & 7 pm. Lunch again. Got here 1 1/2 hours later and stood in a long line only to be told it's not ready. It's pain medication! I needed it hours ago!
