Rivendell Bicycle Works is highly regarded for its well-designed and beautiful bicycles, which are versatile enough for road riding, gravel paths, and long-distance touring. Customers appreciate the handling and comfort of Rivendell bikes, with some stating that their custom models have been the best they have owned in decades. Many users find the craftsmanship, including the lugwork and paint jobs, exceptional, and they believe that the value of Rivendell bikes surpasses that of more expensive options. The staff at Rivendell is consistently described as kind and helpful. Customers who have made purchases by phone have had positive experiences, often receiving prompt assistance from real people. This customer service extends beyond the sale, as former buyers can easily reach out for advice about parts and repairs. Rich Lesnik is particularly recommended for custom wheel building, with customers praising the durability of his wheels, which can withstand heavy use and rough conditions. Overall, Rivendell Bicycle Works is known for its commitment to quality, customer service, and the longevity of its products.
Not your average bike store - in the best way. They know bikes and have a great selection. They helped swap out my handlebars for ones that fit me better and Grant, the owner, custom wrapped my hand grips in wool. Love it! Great service, great people, great bikes!
December 2024
Customer since 1999. Rivendell offers the most functional bicycles, bike accessories & clothing known to me. Super knowledgeable and friendly staff. Highest recommendation.
May 2024
Woah what a legendary shop. I’d love to visit someday
