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February 2024 by Happy C.
We have been renting at Shadelands Self Storage for 28 years. The staff is wonderful, the facility is spotless and it is always a joy and never a hassle. I recommend them highly!
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February 2024 by Yuriy C.
I have been renting a unit here for some time now. I really like the place. It is very clean. It has a great Manager. She has been great to me. I really recommend this place. I have never had any problems with breaks in or anything else. It has a very good security system because when one of my employees left the premises behind someone else ahead him without entering a pass code, I received a call from them a few minutes later asking me why someone left the premises without entering a pass code while leaving the premises. I really liked it. They are definitely on top of things there.
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February 2024 by Whìs ..
Great and clean! Friendly and helpful staff! The place is very clean, I like the alarm system on the units and there's cameras everywhere, I enjoyed the service. Price is good Great location Clean place Friendly staff 5/5! Stars!
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February 2024 by Mike K.
Checked in and checked out of Shadelands mini storage in Walnut Creek their counter staff was wonderful especially Guillermo. Everything they did was fast and efficient,sometimes you wonder where customer service went , well I found it again. Thanks again. Definitely recommend. 10/10 with a high mark for cleanliness!
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February 2024 by Mulligan O.
have had couple of units for 20+ yrs and have been happy with service and security. unfortunately, in last couple years cleanliness, customer service and security have gone down hill all while rates have sky rocketed. that weekend office manager is a complete jerk, and not helpful at all. the indoor units are infested with rats - apparently someone was storing food in their unit and the rats run through there like crazy causing all sorts of destruction to anything in cardboard boxes. lately there have been gate issues - the gate doesn't open when you put your code in, causing you to either be locked out or locked inside. if it happens to be on a weekend, the guy who's supposed to man the office often takes long lunches or just disappears and you can't get in or out. phone messages left are rarely returned. time to look for a more customer focused business as this one doesn't seem to give a darn.
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February 2024 by M B.
Hands down the best storage experience I've ever had! Office staff super helpful, professional. Auto pay without problems. Clean dust free units! Moving truck available for one day moves - awesome!! And always hand truck dollies around!! Fantab!!!
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December 2023 by Brandon RUPPRECHT
Horrible service these people like to think
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December 2023 by Joanna S.
This is a first class business. Clean, secure and well organized. Fair pricing Friendly, knowledgeable, helpful staff.
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October 2023 by Michael B.
I have been a customer of SSS for 10 years and throughout that time have been extremely happy with the condition of the property, the safety of my belongings, and most importantly the friendliness and thoughtfulness of the staff. Most recently I was reminded of the latter when working with Barbara to figure out the best long-term solution for my storage needs. Thank you Barbara!
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July 2023 by Julie C.
Clean, friendly, and accommodating. I love that they followed up on a potential refund requested .
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July 2023 by Annie H.
This place is really nice. Month to month, no commitment. Really clean facilities, easy to access all units, secure, and really friendly staff. Highly recommend.
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June 2023 by Luda B.
Very professional, respectful team. I returned the customer.Nice organized office with posters, shows unit's sizes, products like boxes and locks displayed on the wall.Barbara- office Shadelands Self StorageRepresentative very responsive to my needs.Offer water and ask me about my staff to store.Than shows to me actual unit's they have available.All purches process fast, clear.No stress, no tension.I move with a smile.Luda
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June 2023 by InsertName Here
ZERO STARS. They told me after discovering >10k worth of rodent damage, that they require homeowners insurance because of their rodent problem. Guess what Homeowners Insurance DOESN'T cover! They won't take any responsibility, for all they wince and pretend to be sympathetic.Rats will destroy all of your things, even if you don't have food or scented products in your unit.130yo 50sqft professionally wrapped hand crafted Persian rug that will cost nearly 8k for cleaning and repair? Cry into your Wheaties.Books? Shredded. Shelves? Gnawed on. Beds and sofas? Chewed and full of waste. Boxes? Peeled and shredded for additional bedding in the rolled rug they've chewed for a nest, so on and so forth.Doesn't matter if you've wrapped it all, they will chew through it.Comfortable temp controlled facility, and the truck is a great deal, but 10/10 would not recommend. They will act sympathetic, but they do Not give a *** if all of your stuff is destroyed.
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April 2023 by Meesh
Rats will destroy all of your things, even if you don't have food or scented products in your unit.Books? Shredded. Shelves? Gnawed on. Beds and sofas? Chewed and full of waste. Boxes? Peeled and shredded for additional bedding in the rolled rug they've chewed for a nest, so on and so forth.Doesn't matter if you've wrapped your fabric furniture in plastic, they'll just chew through it.Extremely nice people, very secure, comfortable temp controlled facility, and the truck is a great deal, but 10/10 would not recommend.
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February 2023 by Diane O.
Bad rat infestation! I have a 10X25 unit. The owners/management have not done anything about rats getting into the building. The units are not sealed inside. Rats get into the building from the outside and then can easily travel between units. My belongings have been compromised! In the middle of a horrible rat infestation they thought it a good idea to raise the rent from $405 a month to $550 a month! These people are incompetent and just awful. I just spent $2060 to have a bio cleaning company clean and sanitize my belongings! I had to dispose of damaged clothes furniture and miscellaneous other things. I have to have some upholstered pieces professionally cleaned. I will be moving my belongings to another facility! Moving from a large unit...Another huge expense! The work and stress from all of this has been horrible. I'm taking them to small claims court. Photos
