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March 2024 by Cj L.
I had an engagement ring fixed. Josh and the entire staff were very professional and friendly. The price was very reasonable. I would definately go back here for future repairs or purchases.
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February 2024 by Jamie M.
I had an incredibly positive experience at Spitz and could not be more enthusiastic regarding the quality of customer service, which I experienced while visiting the store. I called Spitz, as I wanted a second opinion regarding the authenticity and value of my wedding ring. From the moment I called, I could feel the hospitality of the saleswoman. I explained to her why I wanted a second opinion and she encouraged me to come with my diamond's paperwork and ask the owner if it would make sense to pay for a formal appraisal. ( I was immediately impressed that I wasn't encouraged to pay for an appraisal.) I indeed visited the store and both owners took the time to answer my questions about my ring, which was actually bought from a different jeweler located a block or so away. (Although, I have a diamond, truthfully, I don't know much about them.) They cleaned my ring and also looked at it under the loupe. The owner then gifted me with cleaner and encouraged me to visit again when I wanted my diamond cleaned. I will definitely be back when I have the opportunity to shop for jewelry again!
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February 2024 by Sara S.
If you are buying something from the display cases you will be fine. However do not bring in any jewelry from home that has any meaning that you want to have converted to something else. For example, like having the stones from a ring put into a necklace so you can wear them close to your heart. I was a long time customer of this husband and wife team and trusted them. But, this time they took a sentimental (and valuable) ring I brought in and kept it, and then made a necklace with new stones instead, and charged me. The husband told me they did this, under his breath, the day I picked up the necklace. I then wanted to return the necklace and get my mother's ring back, no harm no foul, but he then denied it. Not to be trusted.
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December 2023 by Chang C.
i frequent the Rolex AD next door to this place on sundays and would always walk by this store but they are closed on my day off. i had to pick up a watch from next door today and noticed spitz was open so i peeped in since ive been meaning to get an omega or tissot for my brothers graduation coming up. a female SA greeted me and showed me a tissot that would look awesome on my brother but unfortunately didnt even get to the omega side because i think they didnt have any in stock or somethhing. then she told me they also have rolexes so i wanted to take a look since i owe a buddy of mine a rolex and he was meeting me for lunch today. heres where the problem begins. i asked if they would accept my watch (rolex 118238) for a trade in and my SA had to call for "kevin". he come over, takes my watch to the back room and comes back and tells me its a "70s watch with an after market bracelet, where did you buy it and how much?". i said "are you sure? the guy i bought it from said its a 118238, i bought it online but he has his own store and is a "trusted seller" of the rolex forums". "no im positive, your case is plastic, its a watch from the 70s. you said you paid 20000 for this? ouch" now, i bought the watch online but i bought it from an online store with 17+ years in business and even at Rolex ad next door had my watch in their possession before. i initially thought they were trying to low ball me but kevin said he probably wouldnt even buy the watch so i doubt that. but like i said, i was already on my way to D & L next door to pick up my watch so i frantically asked them to see if the ref number and bracelet serial numbers match. they assured me that everything is factory and told me to take care of my watch since they dont even make the bracelet anymore and mines in prestine condition. im not sure what to think of this situation because in one perspective, we are all humans and all make mistakes but i also dont want to tell a watchmaker hes not doing his job right (because obviously he has way more knowledge than me) in summary, will i return to get my brothers tissot? probably. other than that, shoutout to this place for having decently priced preowned rolexes. their prices compare to MODA group prices (before taxes) and thats something i havent seen at too many jewlers.
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October 2023 by Jennifer Norment
My mom and I both came into Spitz jewelers. My mom brought in a very old piece that once belonged to her mother. It was a bit in shambles but held so much sentimental value to my mom. And I was getting a new settingfor my engagement ring that I hadn’t worn in years because it didn’t fit with an anniversary ring my husband had bought meMyMothers ring was truly stunning. So much so that my mother got teary when she saw it. It’s absolutely beautiful! I knew it would be beautiful but I couldn’t even have imagined just how beautiful.The whole staff at Spitz was professional and genuine. It felt like they were our neighborhood jeweler. We were treated respectfully abd thoughtfully.. Trustworthy. My mom and I both have another round of jewelry that is being worked in! We are so happy with thecwork,,k
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October 2023 by Marty Manley
Jennifer and Kevin were first-rate. They had a watch I had been looking for and the sale and bracelet adjustment were smooth and professional. Would go back in a heartbeat.
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October 2023 by Zach Adler
After looking at a few other stores with my at the time girlfriend I ultimately decided to buy my engagement ring at Spitz and I'm so glad I did! Working with Susan was a delight. She's knowledgeable, friendly, professional and was more than willing to work with me when it came to financing (that being said their pricing is very reasonable). The engagement itself was a success and the star of the show (aside from my now fiancee) was the ring itself!I'm honored to have had Spitz be a part of this major life milestone.* In case anyone is curious, the ring itself is an 18k white gold setting by a brand called Memoir. With 22 small diamonds in total (16 in the band in total with three making up the two triangles that flank the center stone) which is an 8x6 colorless oval-cut moissanite (which many jewelry stores don't carry or work with).
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October 2023 by Sheila Massoni
Spitz Jewelers is our place to go for fine jewelery. They are very focused on meeting our needs. If they don't have what we are looking for, they will definitely work with us to make sure we get what we have in mind. We have been very pleased with Spitz. Great quality and service!
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October 2023 by George Fink
This is how thorough and caring this family is. It is not a chain, it is a family business and you are treated like family. I asked if I could come by an hour earlier than they open and they did, no questions asked. Their products are beyond reproach and service is forever. This is why I do not go anywhere else. Thank you Spitz Jewelers and Family.
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October 2023 by Gwenda Webster
They know everything about repair, have wonderful jewelry, & great service,. They’ve made two rings i’ve designed & both turned out better than expected. I’ve not had one bad experience in the 40 years doing business with Spitz. Thee only jeweler I trust.
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October 2023 by Ingrid Ericson
Spitz Jewlery is a rare find, Family owned and in house designers. My husband brought in a piece that needed reworking and they did a beautiful job. Thank you for the collaborative team!
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September 2023 by Jeff S.
The few times I have dealt with this establishment have been a reminder of what a quality service oriented business should be. Their watch department offers actual watchmaker services! It is one thing to sell watches, it is another to service what you sell. HIGHLY RECOMMEND,
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August 2023 by Shawn Kristoferu
Excellent service. Followed up on the status of my service & kept me advised of the timeline & cost.Highly recommend & will ise them again.
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August 2023 by Sean Swartz
Fantastic customer service, artistic vision and craftsmanship.I could not be more pleased with my experience or my gorgeous, one of a kind, engagement ring and matching pendant. My fiancée receives endless complements.
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August 2023 by Brian Whitaker
Walked in for an impromptu purchase, wife was not prepared at all. Friendly staff walked us through some options and guided her to a very special piece.