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December 2023 by Ms Bee
By far THE worst storage company. 1) I was to move in on the first but their employee finally got there 3 hours late on the 15th AND 2) I had to pay for the missed 2 weeks. Why I didn't comprehend but was so frustrated waiting 3 hours in a lot and said fine. 3) **Employee gives me a lock with only 1 key...ODD but I brought my own lock and used both.**No payments late, no contact by phone or text, email but I get over 300 emails per day, I honestly I don't check daily. 4) a woman in the next unit obviously uses the 24/7 access and never leaves. She kept trying to go thru my stuff. I finally didn't barely start locked up the not properly working door and haven't been back since. 5)November 17, I get a rude text telling me to get out by November 30 because I canceled my unit. News to me. I replied minutes later and said I did not cancel please reinstate and bill me for December onward. Easy peasy. Nope! 6)No response, they never answer the phone, never return calls, or text response from their text. I text them I had no intentions of moving I did not cancel my unit it's down the block from my house! I text the same on November 30 and called. Can't leave a message ever it let's you start then hangs up. 7) I go the unit on December 1st my lock was cut off, and they actually left the lock they gave on the the slide that was grossly tampered with. I have the key...duh I tried to open the door and it's beyond jammed and bent. 8) Finally they answer the phone. The woman was the rudest person on the planet. I told her about the lock, door, and what is going on. She does NOT understand what a cut off lock means in the storage world, nor the tampered now jammed slide damaged door. So how can I help you is all she kept telling me. I have inventory that i need to store, very nice, vintage, antiques. For me that's dollars out the door if damaged or even if not in my unit. I'm at a loss with this "storage facility" that can care less about their facilities, units, or customer concern. It didnt even remotely concern her that MY lock was cut off, yet theirs conveniently remained. Because they have the key!! She dismissed that like it wasnt an issue! Seriously? "What do you need mam" just absolutely no concern for what her company's basic service is. The more she kept asking me that, the more angry I got. 9) She finally said so you can't get in your unit? We'll send out the manager on Monday! Really? You want me out yet I gotta wait till Monday.... what time mam whatever time he'll come. Mam what time, you have to be there..odd they didn't call me or want me there to cut off my lock, mind you he was 3 hours late the first time. 10)We settled for 10 am. It's a great spot, in a lot, units don't match my other unit same size but these are super smaller than my other far away unit. 11)$264/month and they do not maintain, not secure, they just collect payment due, dont consider customers time and life when they need to fix a major wrong. 12)Bill the customer for 2 weeks of their not being able to open the unit being moved into. 13)Hurry up, and wait is all I got. It's the weekend I have people on deck with a truck that work Monday thru Friday and are kind enough to last minute help me on their time off. 14) What a nightmare I wasted 8 x $264 for absolutely NOTHING! I didn't even get to move my stuff because other "customers" deterred me and God forbid you can get them to answer your concerns. To me storage means just that. When you pay these high prices per month in this "safe, very well to do city" and you're just getting by and find you're safer in a homeless camp in Oakland. Even the homeless respect, protect you and your stuff out of being human, no payment needed if you can't. But this oh wow you must be rich living in Walnut Creek! No we just have to live here, stuck here and get gouged and try to live the best we hard working people can. A phone call, or reply to the damn text you sent cou
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February 2023 by y chobi
comfortable and nice service. They responded me as soon as I send message and helped out. They are nice :))
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September 2022 by Google user
Not enough good things to say about my experience with Stuf Storage so far. It's a very modern take on storage and it's all at your pace - you take a self-guided tour, select your unit, select your move in date, and move in. Access is app controlled, the facility is clean and tidy, and their staff is available on the phone if you have any questions. Prices are reasonable, couldn't ask for much more.
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June 2022 by Shayan Khodafar
Not enough good things to say about my experience with Stuf Storage so far. It's a very modern take on storage and it's all at your pace - you take a self-guided tour, select your unit, select your move in date, and move in. Access is app controlled, the facility is clean and tidy, and their staff is available on the phone if you have any questions. Prices are reasonable, couldn't ask for much more.
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June 2022 by Jane Carleton
I’m very happy with my choice to utilize Stuf Storage. It’s convenient and in an easy to access location and is priced very fairly. It’s just what I needed and the customer service has also been excellent.
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June 2022 by Chris B
Great experience and very responsive! Pricing is reasonable and works well for small to mid-size storage needs.
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April 2022 by Mike Gannon
I love the price, I really love the location, the lift/security/elevators and the beautiful office building, and the privacy. public storage down the street has hundreds and hundreds of units on multiple floors and there's just always someone in your way or someone by the elevator blocking the doorway and I just love your location and how small it is. thank you
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April 2022 by Jennifer Crocker
The customer service is fabulous Katrina Deborah and I think I forgot one persons name are the best they not only care about giving you safety cleanliness and a great experience but they even ask about your personal life and it’s almost like you know them like they’re your friend they definitely go the extra mile I’ve never had a storage that had such class and I wouldn’t go anywhere else it also is the safest place I’ve ever been if you’re looking for a better experience if you’re one of those people that likes the best of everything and wants the best storage this is the place for you
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April 2022 by Syreka Samuels
First time using storage and I was a bit clueless, Stuf walked me through everything and answered questions I didn’t even know I had. Definitely recommend!
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March 2022 by Wendy G.
Customer service is great, quick to respond. The storage area is clean. There are a few things that could be better. The Main Street location has stairs that could be an issue for someone with trouble walking. It would be perfect if storage owners could use the garage when loading or unloading belongings. There are cameras, but still a little scary if alone because it is an indoor facility. Clean for sure.
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February 2022 by Sound Specs
24 hr secure access as promised via a seamless app. Staff is super cordial and professional. In a business district. Met all of my needs and expectations.
