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December 2023 by Bryan Q.
So.....it's been a few months since my last review. And I'm going to say that the majority of staff workers are great. 99% of the self-check cashier checkers/workers have been trained better. A lot of improvement with their energy and how they handle things.But I encountered that same Filipina lady (Jury or Juvy is the name) that harassed me before. And I don't know what it is but she definitely hates her job and has a desire to take it out on customers. Specifically me today. Again.I wondered what I could have done to her but I walked through this and realized I did nothing wrong. Some people are just mad and feel as if they are justified in taking it out on others. And I guess this lady did that. And sadly it's the same elderly Filipina lady that harassed me before unjustified. At least this time I got her name: Juvy or Jury. Honestly I was upset after this and it might have autocorrected . I just wanted to get out of there after this incident. Anyway. I held up my phone to scan my order and she decided she was in a bad mood. She glared at me and rolled her eyes, and snapped at me irritated saying "Common sense to flip the phone". I was just....surprised. I meant no trouble. It was rude, just mean. And felt like she was too harsh for how she talked to me. I said that I didn't deserve that, and was just holding up my phone without malice. To which she replied "Well it's been a busy day so..."Which is the same justification she used 3 months ago. I get it, customer service can be rough. But I didn't do anything or raise my voice or anything. This is at 950pm on a Friday night. I don't have any energy for that. Who does? I said to her that her actions doesn't justify her behavior. And she loved that. She proceeded to mutter comments about me under her breath, enough to hear fragments of what she says. Yelp won't let me post it, that's how bad it was. Again i know how this sounds but this was really happening. And then she starts laughing at me and rolling her eyes and shaking her head.Yep. On top of all this, she keeps going. I'm just standing there wondering how this is real. I asked (foolishly) why she was laughing and she snapped at me quickly and said "I'm just laughing to myself." At this point, I say I just want to be able to check out. And if she can't be professional then to get someone who can. To which she says I can't leave without being checked. Not what I asked or requested. At all. At this point, I just tell her to get a supervisor. I see her go get one and I see Lorenzo the supervisor smirking as she talks to him. I won't assume but also....seriously? He's a kid, so I can at least try to understand he's young and maybe immature still? He comes up to me and just says I can call guest service number. And that he'd just have to talk to her again despite that.And that was it. Meanwhile she stays behind him working without anyone pretending to handle her or write her up or anything. Really unprofessional and disappointing, and just embarrassing. I know how this must sound but we've all experienced bullies or people that get away with their bad behavior. And I don't wish this on anyone else.One time to be treated this way was hard enough. But it seems like she was never reprimanded before. And doesn't seem like she will be this time either. I hope someone higher up (Manager or corporate ) sees this and removes her from her job at Target. That sounds harsh , I know, but don't work in customer service if you can't be a decent human. Or fake it even. How she's allowed to continue working here after already doing this (harassment) baffles me. Pretty sure it's not allowed by their HR standards.Disappointed and embarrassed.
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December 2023 by Tricia G.
Today I had a difficult return and Liz and Karr were extremely patient and helpful. Thank you to them for making it painless.
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November 2023 by Brandon Z.
I have visited this location a few times. And honestly, based on my visits, I can believe that this location is much nicer than the one in Antioch. Although, I probably wouldn't drive half an hour to here to get what I needed; I could if I want. Anywho, we were in the area on Nov. 24, 2023, and it was Black Friday, so we decided to stop in and see what kind of deals they had. And honestly, I was a bit disappointed. The sales that I have been seeing said "30% off", which isn't much of a deal. I was in the need for pajama pants and some socks so I picked them up. I scanned them, and they were on sale. I also bought some accessories for my new phone, and I was pretty disappointed with the fact that they weren't on sale. While we were checking out, I decided to use my Target Circle rewards (like I do usually), and the person who checked me out suggested I spend a certain amount to get the discount. I didn't get their name, but the way they explained it to me was very helpful. And everything went through without any issues. Would I come to this Target again? If I am in the area again, maybe I may check it out. Since the Pittsburg Target closed down, I have mostly been going to the one in Antioch and this Target is out of my reach. I like how there is a parking garage underneath, which is nice especially in a place where parking is AWFUL.
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November 2023 by Sandra B.
This target was fairly nice at an underground parking which made it very convenient to park find parking spaces. They had a really cool device that would help bring your cart from upstairs to downstairs. Convenient location. It was well organized and clean but not that many staff working if you have any questions or wanted to check out quickly.Was trying to get ahead of my Christmas shopping they had some nice plants that weren't cheap though. I've always never been a big fan of Target shopping.
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October 2023 by Nini S.
On Sunday Oct 15th I bought a Fitbit at Target. My sales attendant Lola Espanol was so helpful. She stayed by my side until my Fitbit was set up and running!! I have been wanting this for the last year but the tech was beyond my capacity getting it working. It is now working and I am tracking important stats like "steps" and sleep heart rate . I am so HAPPY!!
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October 2023 by Roger A.
Great service , nice products, clean, nicely arranged store.Realy like the underground parking.
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September 2023 by Elmer ali
Nice to visit
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August 2023 by Munther M.
I am hoping that Parker from Target in Walnut Creek will see this post. I am writing this to say much thanks to this young man for his dedication and outstanding service.My Granddaughter found a jumpsuit on the Store website except it was sold out in almost every store in the BayArea except for two, Walnut Creek and San Jose. The online inventory showed 3 in-store. No Pickup, No Delivery. My Granddaughter wrote asking my wife and I if one of us can help her pick one size L for her. You see she lives in Palo Alto and we live in Danville. When I so the on hand inventory, I rushed to the store. I looked for about 30 minutes before I asked Parker, the young man working near the that section for help. Parker went through all the places the dress maybe hanging with no luck. He looked up his handheld inventory device but found 0 inventory. He looked up other stores inventories and they were old sold out. He was determined to help this grandpa not disappoint. As I was about to leave, he asked me wait while he ran upstairs to look. 5 minutes later he came back with the only one left in the store. I have been a manager in senior positions for over 40 years. I retired 5 years ago. I must say, this ranks among the top three best customer service I have ever seen. Way to go Parker. Hope your Boss sees this and celebrate having you on his/her Team.
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August 2023 by Stefan T.
Curiously crowded and wildly popular - stampede of people heading toward this fine institution. Seems to attract more people than Taylor Swift. So what is all the fuss about??!I had just dropped off my Ford Fusion Energi Titanium at the local ford dealer. I guess the Oakland potholes took a toll on my alignment only after 3000 miles and maybe 8 months!? Unreal. So I was back again. How better than to kill some time... Whats better than visiting Dans in Downtown??? Target!!!People are obsessed with Target. I hear realtors boasting proximity to these stores. Realtors... they love that word "boasting." Hot air balloons. They will say, "1.2 miles away for 'those' Target runs." I'm not sure what all that means, afterall isn't this a glorified Kmart?!I follow the yellow brick road across the street from Ford Walnut Creek. Thought it would be too dangerous to do some tire kicking at all the used car lots nearby. I always get this car buying itch in August.First thing you notice is the little Starbucks at the entrance. Starbucks in a Target... its a vibe. Lovely little cute dog mascot welcome you. I love that. Huge. This place is massive. Lots of everything. Clothing department had everything and same can be said for furniture and appliances and everything else. Looked at some vacuums. Just adopted a new little guy. Loves to make a mess. Tear up house plants, unplug my air purifier, constantly untie my shoes, get into everything. IDK follow this guy around with a vacuum.Grab some new little pet toys for my little guy. Lots in the pet department. All sorts of food and treats and some were on sale. I grab those. Grab some lemon flavor with poppy seed nuts for myself. Plan to take those back to the waiting room across the street. Some self soothing - when mechanics are looking over your car finding big bill problems some nuts could help.Taylor Swift is known to keep countries along her tour route out of recession and even cause small measurable earthquakes. I think that must happen during her 'shake it off song.' No joke. Can't make this stuff up. Target can do both the above too. All 'those target runs' is great for the GDP. And during check out I noticed some earthquakes too. Apparently the area under the cash registers have weak floors and I think the parking garage underneath.
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March 2023 by Kev H.
Some pluses:- It was a well organized store. Pretty clean too.- I found that they carried some rare products of Amy's that I never found at regular grocery stores and they were fully stocked.- The cashier staff was working super efficiently. There was a long line of customers waiting but the line moved pretty fast as the staff helped keep it going. Good job.Some minuses:- I found 2 dressing room areas that were fully closed, so we had to go to the only one that was open. On a Sunday 5 dressing rooms were just not enough as people were waiting in line forever just to try a piece of clothing. The line was super long. They should've opened more dressing rooms that were closed for no good apparent reason. Not sure if I would wanna go back to this Target on the weekend.
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January 2023 by CaLi B.
My favorite target!Cart with the elevator :) hahaRestroom is always clean.Employees are great!I appreciate them working hard in a cold winter days, specially the drive thru.The parking with the drive up is so helpful and super convenient.Thanks target!
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January 2023 by Claire G.
last night I went to Walmart with my only husband. I went into the kids aisle to find a little baby crawled up on the floor. I adopted this child, so I am very proud of target. I've been needing a child for years and years.
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December 2022 by Alec W.
This place is awesome always had my dog food in stock and such a great deal ! Thank you target for always making to easy for me to shop here.
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December 2022 by Olga M.
The check our clerks at this location commit fraud. I was sold a $300 target gift card with zero funds on it. When the person I gifted it to told me it has zero funds, I went back to this location to figure out what happened. Customer support could not do anything. This is pure theft .. don't shop there!
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October 2022 by Sharine d.
Large, well stocked store with good parking. Had the privilege of being helped by two gentleman today. Very grateful for their help and assistance. I didn't get the first gentleman's name but he helped us with securing the right storage totes and was extremely helpful and identifying where certain items were located. Ended the day with being checked out by a Mr Peter a true stellar employee. He engaged us with polite conversation while doing the check out. Overall interacted with five different employees including the fitting room employees, and two random men on the floor everyone was extremely helpful and the store was clean. Thank you for providing a great service experience. Warm appreciation, Sharine