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June 2023 by Judy S.
I bought an Elfa system for a small bedroom closet. When I went to install it, the top support was too long. I went back to the store and they recut it for me. A few days later I tried again to install it and the top support was now a little too short. I tried to install the system and could not make it work. The right side kept collapsing because the top support was a little too short. After several hours, I gave up and called to ask if I could hire someone from the store to install my system. Needless to say I was upset as this was the 6th Elfa system I had worked on and had never had a problem. I spoke with Kristin and she arranged with her manager Luisa to have a technician come to my home and install my system. Mark the installer came a few days later, fixed the problem and got my closet system installed. It is beautiful and perfect thanks to the great service I got from the associates at the Walnut Creek Container Store. Luisa even followed up to make sure all was well. In my case they didn't charge me extra for this service. I am not saying this would happen every time, but they saved me in this instance. I am delighted and could not be happier with the kindness, professionalism and care they showed me.
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June 2023 by pat byrne
Could not find what I wanted and need staff to help customers. Store need to fill shelves and staff need to know were products are in store.
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June 2023 by Barbara S
Very disappointed in the gift box section, always my go to but nothing even close to what I needed.
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May 2023 by Tim Clancy
Nice spot with helpful staff. Lots of selection for your storage needs, even things you didn't know you needed
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April 2023 by Pamela A Goodwin
This place is awesome! The entrance is located on Locust. (hope I spelled the street right)I came here because they were the only store I could find that sells hanger reacher poles. I need it to hang my pieces for the vendor events and The Container Store had several in stock.They even have so much I never imagined they would have. And the prices are reasonable. It was quite inside and extremely organized.
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April 2023 by tony villa
ONG. If you have never been to a container store, you must go. There is everything under the sun here for what you need to store things. It is a very large location with plenty of items for what you’re looking for. Parking garage right next-door that is free easy access in and out.
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March 2023 by Matthew Boog
Always a really long wait to check out on the weekends. Not a bad selection, but not great either. Some items are expensive but don’t look or feel high quality.
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February 2023 by gemstone j.
They really need to hire, the lines are very very long on the weekends! If you need help with Elfa or customized closets do yourself and make an appointment. The lady with the short blonde haircut is rude with zero patience. If you park in the garage and call for pick up, they don't answer. The sign reads don't get out your car, yet they don't come or answer the phone! Gosh what a nightmare to get organized. The 90min parking only has 2 spots, then drive up has 3 spots but again when you click I'm here on the app/email no one comes! They need more parking spots, more cashiers and friendly customer service.
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January 2023 by Susan Kinoshita
Nice store, clean and organized. Had an unpleasant experience with a customer! Some people need to mind their own business!
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December 2022 by Edward Tashjian
Went for a closet design consultation. The advisor we worked with was very helpful and professional.The store itself is also one of the better container store locations I've been to. Very large selection, well organized.
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December 2022 by Vilma Yee
I was expecting a bigger store. Limited items.
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December 2022 by Loretta H.
Placed an order for an earring organizer and website told me they had four or five in stock. went out of my way to downtown Walnut Creek, to pick up the order and waited for about 15 minutes until someone helped me. to which he said "we don't have the item" and told me to come back sometime this week or the next, when they have it. My question is, why did it tell me how many they had in stock, if they didn't even have any at all? Ridiculous. Especially since I've been waiting for over 15 minutes while he "gets my order". Then no accommodation, like a gift card or something, for my time that's been wasted? Driving into the belly of the beast (aka downtown Walnut Creek) for nothing? He was a nice guy, not his fault, I'm just so upset because I HATE going downtown Walnut Creek! Now they expect me to come back another time? Hell no. I'll find it somewhere else.
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December 2022 by Brent Beadnell
Interesting concept for a store. Bought some clothes hangers without the antislip design, just smooth so you can grab and go with what you want.
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December 2022 by Rebecca Dooley
Unbeatable in selection of organization tools. And the staff is always friendly and helpful!
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November 2022 by Kim T.
Ordered our master closets, were told we needed to pick up from the store when they were ready. We never received an email confirming that the closets were ready. I called and left a message, never received a call back. Called the next day and finally was told they were ready (a day later than originally promised). The installer comes today (super nice, definitely not his fault) but he doesn't have the design for the second closet. He asked if we had it and I have no idea where I would even find that. Overall, the communication was non existent and for the price, I'd expect a little bit better customer service. Edited to add : the measurements were off and we have to go back to the store to get additional pieces and they forgot to package the knobs with the order, which also need to be picked up as well.
