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July 2025 by Andy Correa
Amazing customer service. Thomas was beyond expectations helping me with unbelievable packages situation helping and multitasking with very demanding schedules and customer! Great employee to have on this location!
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May 2025 by Lisa Rhea
Zack was so helpful to me over the phone. I’m in TN and he was so easy to work with in getting a box built for a harp to be shipped from this store. I was amazed at how it all came together so effortlessly. Thank you Zack!
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March 2025 by Camille Sullivan
I cannot thank Rhett and the team at The UPS Store enough for their incredible service. I had a very important job interview that could change my life and my family’s future, and Rhett went above and beyond to ensure my portfolio was printed perfectly and on time. His attention to detail, professionalism, and kindness made all the difference. Thanks to his help, I was able to present myself in the best possible way—and I got the job! If you need reliable, top-tier service, this is the place to go. Thank you, Rhett, for your outstanding support!
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February 2025 by Richard_Bennett Salles
Rhett was super helpful with the paperwork and carefully handling my mailbox issues! Thanks so much! Five stars, really appreciate it! Sincerely, Richard
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December 2024 by Roshni
Don’t use their packing services. My boyfriend shipped a bowl that was a gift for family that we got from our summer travels Greece along with some other items and nothing was packaged carefully so the bowl arrived broken.
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July 2024 by Matteo Sohi
Great service every time
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July 2024 by Sean Umamoto
Great service, nice people. I sent a package to Hawaii and it got to my mom quick and in one piece. Would definitely go back.
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July 2024 by Josh Stuckert
I come by this UPS store every time I’m in town for work to ship out unused materials. Since new ownership took over, what used to be a typical 3-star experience has turned into a solid 5-star one. The place runs like a well-oiled machine now. The associates are super friendly, knowledgeable, and always willing to help. Whether I’m shipping packages or just grabbing some supplies, I know I’m in good hands now. Highly recommend!!!
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July 2024 by Sophia
Liam is an absolute GOAT. please give him a raise for his patient polite efficient customer service
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May 2024 by Cindy Klobuchar
Nice people but don’t get your fingerprints here. They charge $24 dollars more that all the other UPS stores. The Concord Willowpass store only charges $43.00 while this store charges $68. for DOJ only. I found this out to late.
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May 2024 by Jan Bendier
I received excellent service for a special request (international shipping + custom packaging). Walnut Creek North Main Street Store delivered a 10/10 experience.
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May 2024 by Erin
Not so great experience in here. I brought my own tape to pack the box. But they used their tapes to "pretend" to help and charged me without telling me they are gonna charge for it before they use it. Unbelievable.
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May 2024 by Aaron Diggins
Holy cow was it hot in here. 75 degrees outside and a sauna inside. Miserable for waiting in long lines.
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March 2024 by Asoka Wimalasiri
I went in there to return some amazon packages. I was greeted with a smile by the young man at the counter. He was very helpful and patient while I took some time to pull out my return codes. I usually go to the ups store in el Cerrito where the service is horrible. What a difference. Please keep up the good work.
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December 2023 by Horbik Vitali
I use this office to return my online purchases, always great service.
