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February 2024 by Kaegan Jones
Hip styles for the youth!
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December 2023 by Indie Pendent
Store Manager Emma Is Amazing ??She's Friendly and Professional. Someone Mistagged an item I wanted to purchase for Granddaughter, the sales associate stated , " I can't give this to you at this price" I asked for the Manager, Explained the situation and within minutes, Emma took care of it. Great customer service skills ???
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August 2023 by Mauna Bradford
Love the vibe in this store. Lots of options..
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April 2023 by Alexa T.
this place is a literal heaven. it has everything I desired from tops,bottom, dresses,and jumpsuit.if I had to restart my closet urban outfitters is where I would go.has great prices for amazing quality.
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November 2022 by Jessica L.
just wanted to s/o hannah who helped me over the phone! there was also another gentleman that helped me over the phone too! but big s/o for hannah for finding me what i needed in such a short time period. you're awesome!
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August 2022 by Sarah A.
I got this red top a few months ago and it's amazing! It's cute, modest and casual for everyday wear! I got lots of compliments!
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July 2022 by J L.
This is place never has anything as said online like do you guys even keep up with your inventory i totally understand shrinkage will happen but dang departments should make a honest effort to check inventory . It will hurt sales more and more.
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July 2022 by Danna Castro Galindo
I've had a few noticeably bad experiences at this Urban Outfitters in the last month that I never had in the UO I frequent in Westwood Los Angeles. The first time I went to the Walnut Creek UO last month, one of the employees opened my locked door while I was changing in the fitting room and did not even apologize for publicly exposing me to other clients which was a huge violation of my privacy. To make matters worse, that same day I purchased a dress which, upon getting home, I noticed that staff had failed to remove the security device from it, rendering it unwearable. Two weeks later, I had to drive back to the store with my receipt to get the tag taken off which was hard to fit in as I work full time. On that same trip, I went to inquire about an order I had ordered for pickup online to ask if it was available and was met with 2 incredibly rude responses of not one but two employees refusing to help me look for my item and simply telling me it probably was not in store. The issue, that I let them know, was that I would be travelling over the fourth of july weekend and would be unable to pick up later. When I received an email from UO about my order being cancelled if I did not pick it up the following day, I called the store and asked them to hold it for an additional day to which the employee assured me they would. This turned out to be false and my order was cancelled.Evaluating these past experiences with this store and my treatment from their staff, I do feel that my status as a person of color has resulted in me being treated much worse than other clients.
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June 2022 by Khan Villasenor
Is a nice store, everyone in friendly
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April 2022 by Jemellee Manaoat
Nice huge store located in downtown Walnut Creek. Mixed Gender apparel. There’s a bunch of cute clothes that you may not see in other stores. I took home a sweatshirt that I was looking for in other stores and found it here! The staff were not very friendly so we didn’t stay very long. The cashier was nice though and we still purchased items.
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April 2022 by Matthew Kuzdzal
Nice stuff a little pricey but not for the area!
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April 2022 by Jemellee S.
Nice huge store located in downtown Walnut Creek. Mixed Gender apparel. There's a bunch of cute clothes that you may not see in other stores. I took home a sweatshirt that I was looking for in other stores and found it here! The staff were not very friendly so we didn't stay very long. The cashier was nice though and we still purchased items.
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January 2022 by Lisa S.
NO STARS. I am not the demographic but I am so disgusted with everything about this place but I will focus on 2 aspects that are the most annoying: #1. disposable, overpriced clothing, and #2. effectively no return policy, which wouldn't really matter, except for-see #1. They sell a plastic purse for $35 and when the strap breaks, no customer service, and the only recourse is taking it to be repaired to keep using it and keep it out of the landfill. I hope they and Brandy Melville will be very happy together because they are both the same and so irresponsible and snooty and just gross.
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January 2022 by Zac
I used to find really cool stuff here but I feel like I only come here to do online returns. However they are severely understaffed so there is always a long line leading to one person at the register who more often than not looks stressed.I also made a return here 2 weeks ago and have not gotten my money back. Annoying to say the least
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December 2021 by Jade V.
The worst customer service ever. The people working were so rude and didn't know how to process my online order. Curbside pick up says it is available but it's not at all. I asked if I had to be there while they figure out what they are doing since I already paid for it and had it in my hands and I'm assuming the manager on duty said "yes you absolutely do" in a very rude response. Would rather go to San Francisco than deal with them.
