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March 2024 by Laurie C.
one of the rudest employees ive ever interacted with . asked me if i wanted my purchase wrapped in tissue. i say yes . she walks away mid transaction and someone else takes over. in the most condescending tone she tells the other employee : ""she doesnt want a bag or wrapped in tissue. thats what she said" (i did not say that?) . i dont know what i did wrong? im so confused why she had an attitude while checking me out and had to fetch someone else to finish checking me out? i said nothing wrong to her ??? huh???
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January 2024 by Kat S.
I had a really good experience when I was there during the week. However, I got one size incorrect and needed to go back on a Sunday... The young lady behind the cash register was rude, difficult and kind of mean. She seemed more worried about process and where I was standing in an empty store, than being welcoming and helpful. At some point in the transaction I asked her why one panty was cheaper than the others. She said it was on sale and if I like she could charge me more, and it's store policy to ask customers if they liked to be charged more....not sure if that's true or why that's store policy, but it was more about how she said it, that was upsetting. It seemed like she didn't want me there. I don't know if I'm going to come back due to her unwelcoming behavior that I experienced today. No thanks!
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January 2024 by Alyssa Macias
Someone give Akram a raise she is AMAZING!!!
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December 2023 by Her
Nayeli was so kind and helpful. She was very patient with me as I needed to try on hella bras to finally find the right one. 5 star experience even the cashier was friendly and patient. Thank you ladies!
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November 2023 by Jorge R.
On Saturday around 3:00 I went into the store to buy stuff for my fiance she's in Syria my time was short I had to meet the officer to be able to send what she need and there was no help in the store after that I asked the lady that was in line if he can pay for the stuff but my time was short I had to go be in this place before it was too late I'm bad everything that she needed and a cashier want me to go to the back of the line when it's playing the sheet was in Syria and my time was short I think they're high because they don't understand everybody in line understood but then that's a shame whoever the money is they don't know how to higher personal to be to the standards it's a shame I don't remember her name but she was shabby and all day black hair ugly ugly ugly ugly if he feels like that you should work in McDonald's instead do you feel like you own the place in life that is people deserving this country and they don't have the notice for the time to do and get what they want if everybody that was in line understood that how the assistant manager couldn't that's a person needs to be fired from there this is many places that sell what you guys sell it's just a name because it the same s***
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October 2023 by Margherita Sorci
Bad experience with Valentina, 2 days ago I was shopping at the store and I bought stuff for over $140,000.00 not on sale and I was happy I would get a free beautiful bag from VS.Unfortunately, when I got to my car, I realized I didn’t get a bag at all! When I went back, the worker Valentina was chatting with another girl, of course knew what she did, and said “oh that’s right, the bag”, didn’t apologize and didn’t feel like she did anything wrong. Why the store advertises free bag if some workers like her don’t even bother to give it to the client?? Very disappointing, not good people skills!
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September 2023 by Isabella R.
the worker literally body shamed me and followed me around the store, made myself and my partner feel really uncomfortable
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September 2023 by Susan C.
This review is for the PINK store. Hope Melissa is working when you shop there. She's the BEST! I haven't been in here in a very long time. Came in to buy bras for my teen daughter. We were so lucky to have Melissa greet us and ask us if we needed any help. She sized my daughter on the spot, asked her what she was looking for, took us to the section that had them. She grabbed a few for us, used her mic to let the person in the fitting room know that we were coming. The whole process was so smooth! Melissa was so kind and gentle with my daughter. The bra shopping experience can be awkward and uncomfortable but it was not that way at all with Melissa to guide us! Thank you Melissa!
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September 2023 by Aleksandra Dmitrishina
I go to this VS specifically for Akram. She has helped fit me for bras several times through the years and does an amazing job each time, so much so that I remember her personally! She is thorough and guides with advice on the best look and feel for each bra style. She takes my opinions and wants into consideration and really tries everything until you are 100% satisfied. She is extremely knowledgeable and helpful. Pleasant and fast, but also gives plenty of her time to make sure you’ve got it perfect.
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September 2023 by kookiesback
every time i go there i feel comfortable and i always get good service
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September 2023 by Sasha D.
I go to this VS specifically for Akram. She has helped fit me for bras several times through the years and does an amazing job each time, so much so that I remember her personally! She is thorough and guides with advice on the best look and feel for each bra style. She takes my opinions and wants into consideration and really tries everything until you are 100% satisfied. She is extremely knowledgeable and helpful. Pleasant and fast, but also gives plenty of her time to make sure you've got it perfect.
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July 2023 by Robert H.
This rating is for the credit card managed by Comenity bank and not VS products or the service. WARNING - Do NOT open a Victoria Secret credit card If you are ever late on payment AND pay it, the timing of when they issue the billing notice and late fees places you into a perpetual loop of fees and payment. Comenity Bank the most unscrupulous billing practices ever. Do yourself a favor and use a normal Visa card
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July 2023 by Sydney L.
I came in the store to buy some lotion and look around for some bras with my friend. The salesperson that greeted us was super rude, I told her I was just here to look and proceeded to talk with my friend and go to the back of the store. She continued to talk about deals even though we told her we were just going to browse and pick up some lotion. She yelled at us "fine just walk away" in the rudest way possible. We ended up leaving the store because she was the only person available to check us out and we just did not want to deal with her mean attitude. Sorry VS if you expect to keep your customers, you can't have your sales associates treat people that way.
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May 2023 by Anna B.
I had the pleasure of getting Alissa's help today and am so thankful. She was patient and gave me many options that worked for my body. If you're in the market for some undergarments and need assistance, then I highly recommend stopping by and seeing her.
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February 2023 by Sierra H.
Went to VS with some of my friends for a secret thong exchange we were doing. I checked out and all my other friends checked out behind me. As one of my friends was walking outside to meet us she was stopped as she had her checkout bag with receipt in her hand and was ACCUSED of stealing a thong. The worker was so rude about it and told us we were all suspicious, like why would we buy a thong and steal one what????????? We then asked for her name and she refused to give it to us even though she asked to pat my friend down.... like wtf. My other two friends then started to come out right after we watched them checkout and they accused both of them for stealing. Giving them 1 star though because their clothes are soooo cute but wtf to the employees.
