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March 2024 by eric tang
The driver, Jose was very friendly. Awesome service. Arrived before the scheduled time and got going to the mechanic quickly.
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February 2024 by Jo Vee
Received awesome service courteous, affordable prices, and timely service.My recommendations always call to thank me for my insight.
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January 2024 by Gus D
Removed and repaired my rear bumper
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January 2024 by Sadie Loud
Looks like my review was deleted and I will NOT GO UHEARD WITH THE TRUTH! California coach customers BEWARE! I should honestly go and file a claim for fraud but out of the kindness of my heart I don't want anyone to lose their income based upon a stupid mistake. But I do want to come forward at the very least to let Google know that I was told that this place was the greatest, after being hit and injured I took my truck here in good faith that it would be fixed up in their auto body shop. What a joke, I thought I was getting a huge favor for getting a free tow, when infact I was mislead and after checking Google reviews realized the company HAS NO AUTO BODY! IT IS A SIMPLE TOW SERVICE! THEY STORED MY TRUCK FOR THREE MONTHS CLAIMING THE PARTS FOR A TOYOTA 1997 PICKUP TRUCK HAD RARE AUTO BODY PARTS THAT WERE ON A SHIP AND SO HARD TO FIND IT DIDNT HAVE A TIME FRAME. THEY TOLD ME TO JUST GET RID OF THE TRUCK AND TAKE IT AS A LOSE BECAUSE THE INSURANCE WOULDN'T PAY FOR IT BEING TOTALED. THEY SAID THE COST OF FIXING IT WOULD BE A TOTAL OF $2,500 AND THE CAR WAS NOT WORTH THE PRICE TO FIX. SO WHEN I ASKED FOR AN ESTIMATE, I GET THIS SAD EXCUSE FOR AN ATTEMPT TO MAKE ME BELIEVE THAT I WAS BEING CHARGED 3 GRAND, AND IT WAS TOTALLY FAKE! I CALLED AND FINALLY SPOKE TO SOMEONE WHO TOLD ME THEY HAD BEEN CLOSED FOR 7YEARS! SO I TOOK MY TRUCK TO BE REPAIRED AND THE DAMAGES WERE TOTALLY FALSE! IT TOOK ME THREE DAYS TO GET THE TRUCK BACK AND ONLY COST $700. THEY WOULD HAVE CAME UP ON SO MUCH CASH IF I HAD TAKEN THEIR ADVICE, THEY STORED MY TRUCK AND LET IT SIT THERE COLLECTING DUST AND TOLD ME TO MY FAVE IN A RECORD ROOM THAT THE PARTS WERE IN JAPAN. I DONT TRUST THIS COMPANY FOR ANYTHING IF IT HAPPEND TO ME WHO ELSE HAS IT HAPPENED TO? AND THEY SUCK AT TOWING ALSO MY TRUCK IS A STICK SHIFT AND THE GUY WHO BROUGHT IT BACK DIDNT KNOW HOW TO DRIVE STICK SO I HAD TO GET ON THE FLAT BED AND INTO THE TRUCK MYSELF WHICH IS RIDICULOUS THAT THE ONLY SERVICE THEY OFFER THEY ARENT GOOD AT EITHER, HOW SAFE IS THAT RIGHT? THE COMPANY SHOULDNT TAKE THE TRUTH AND SWEEP IT UNDER THE RUG, BE GLAD I HAVENT SUED YOU BECAUSE UNDER YOUR OWN VIDEO SURVEILLANCE IS A RECORDED CONVERSATION OF THE CONVERSATION ABOUT THE PARTS BEING A BOAT! ITS NOT MY FAULT YOUR SCAMMERS AND DIDNT GET AWAY WITH IT.
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December 2023 by Sadie Franco
Looks like my review was deleted and I will NOT GO UHEARD WITH THE TRUTH! California coach customers BEWARE! I should honestly go and file a claim for fraud but out of the kindness of my heart I don't want anyone to lose their income based upon a stupid mistake. But I do want to come forward at the very least to let Google know that I was told that this place was the greatest, after being hit and injured I took my truck here in good faith that it would be fixed up in their auto body shop. What a joke, I thought I was getting a huge favor for getting a free tow, when infact I was mislead and after checking Google reviews realized the company HAS NO AUTO BODY! IT IS A SIMPLE TOW SERVICE! THEY STORED MY TRUCK FOR THREE MONTHS CLAIMING THE PARTS FOR A TOYOTA 1997 PICKUP TRUCK HAD RARE AUTO BODY PARTS THAT WERE ON A SHIP AND SO HARD TO FIND IT DIDNT HAVE A TIME FRAME. THEY TOLD ME TO JUST GET RID OF THE TRUCK AND TAKE IT AS A LOSE BECAUSE THE INSURANCE WOULDN'T PAY FOR IT BEING TOTALED. THEY SAID THE COST OF FIXING IT WOULD BE A TOTAL OF $2,500 AND THE CAR WAS NOT WORTH THE PRICE TO FIX. SO WHEN I ASKED FOR AN ESTIMATE, I GET THIS SAD EXCUSE FOR AN ATTEMPT TO MAKE ME BELIEVE THAT I WAS BEING CHARGED 3 GRAND, AND IT WAS TOTALLY FAKE! I CALLED AND FINALLY SPOKE TO SOMEONE WHO TOLD ME THEY HAD BEEN CLOSED FOR 7YEARS! SO I TOOK MY TRUCK TO BE REPAIRED AND THE DAMAGES WERE TOTALLY FALSE! IT TOOK ME THREE DAYS TO GET THE TRUCK BACK AND ONLY COST $700. THEY WOULD HAVE CAME UP ON SO MUCH CASH IF I HAD TAKEN THEIR ADVICE, THEY STORED MY TRUCK AND LET IT SIT THERE COLLECTING DUST AND TOLD ME TO MY FAVE IN A RECORD ROOM THAT THE PARTS WERE IN JAPAN. I DONT TRUST THIS COMPANY FOR ANYTHING IF IT HAPPEND TO ME WHO ELSE HAS IT HAPPENED TO? AND THEY SUCK AT TOWING ALSO MY TRUCK IS A STICK SHIFT AND THE GUY WHO BROUGHT IT BACK DIDNT KNOW HOW TO DRIVE STICK SO I HAD TO GET ON THE FLAT BED AND INTO THE TRUCK MYSELF WHICH IS RIDICULOUS THAT THE ONLY SERVICE THEY OFFER THEY ARENT GOOD AT EITHER, HOW SAFE IS THAT RIGHT? THE COMPANY SHOULDNT TAKE THE TRUTH AND SWEEP IT UNDER THE RUG, BE GLAD I HAVENT SUED YOU BECAUSE UNDER YOUR OWN VIDEO SURVEILLANCE IS A RECORDED CONVERSATION OF THE CONVERSATION ABOUT THE PARTS BEING A BOAT! ITS NOT MY FAULT YOUR SCAMMERS AND DIDNT GET AWAY WITH IT.
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November 2023 by C TM
California Coach was called to tow my vehicle. The technician that answered the call entered our property without permission, was combative, made rude and racist comments. I asked him to exit my property and he became defensive and picked up a steel pipe from one of his compartment.
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September 2023 by Sonya Wynn
If I could rate a 0 zero , that is what this tow company deserves. This is the worst tow company ever, i called AAA at 11:45 i was ok with a 45 minute wait, now here it is 2 hours later. Just received a call from Jose the driver. Telling me that it's gonna be another 4-6 hours, thisIs freaking ridiculous. I will be contacting the better businesses bureau with a complaint. The manager Sam wasn't any help either.You guys suck, be careful how you guys is handling y'all businesses or You gonna be out of business...Ms B 9-5-23
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June 2023 by Brandi Berlynn
Their Caller ID and phone number match with the company PACIFIC TRUCK AND AUTO TOWING. I do not enjoy leaving bad reviews, however, THIS IS THE WORST towing experience I have ever had!AAA referred to them as California Coach Towing and sent them to pick up my car from a mechanic and send it to a dealership. The towing dispatcher seemed a little curt but besides that Everything seemed smooth at first.When the driver arrived at the dealership, the same dispatcher called me to collect payment. I explained my confusion about the mileage overage and she cut me off and said "I need to know what you want to do now or I'm going to have my driver take your car!"I was stunned and I said I'm trying to let you know but can I please finish what I was saying, she said I was being very disrespectful and hung up on me! I called AAA, explained the confusion and she contacted the tow company. I called the tow truck driver to make sure they give my key to the service desk. He asked if I made the payment and I said yes, can you please tell me where my car is and he said I need to talk to my office and I asked him the same question again. and he hung up on me! The KIA service manager called me to say they don't want to give him the key and he was driving very aggressively in the parking lot. I told him that I will call the police if he doesn't give them the key.I called the this tow company back and it was a different person. He assured me the driver left the key with the service department. He was polite but but didn't seem to care what I told him about the rudeness because the girl who hung up on my multiple times was responding to what I was saying. I was on speaker.Anyways, they must've thought I was trying to rip them off for $36.00! lol. If she would have let me explain why I was confused and that I intended to pay, it wouldn't have gotten to that ridiculous level. AAA rep said she filed a complaint against this company on my behalf. From the looks of all of the negative reviews involving this company and AAA, nothing will change.....
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May 2023 by Mindy Martinsen
Kevin T. was great! Very friendly and resourceful. When he wasn't familiar with how to detach the spare tire on my SUV, without missing a beat, he pulled up a video on YouTube and followed along with it, not wasting any time. Great job!
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April 2023 by Ramiro Figueroa
04/02/23You will need to call 2x to get a tow!They stated they called our tow request 3x we never received a call canceled our order stating we were not there, on the side of the freeway exit..I called dispatch 3way with AAA on the line..C.C.T. hung up on me and AAA as we were trying to get the order # to them. We called back and their phone line went straight to voice-mail.Stay safe out their,God bless us all.
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April 2023 by BARBIE MONTANO
Unprofessional made me wait 1-1/2 hours then and never contacted me to let me know they weren't coming So I called them and d*** female dispatcher didn't answer. Not dependable.Service: Car towing
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March 2023 by Andy L.
Called AAA for a tow at 4:24pm. They dispatched this company with Chris as the tow driver and eta was 4:42pm. Then they changed the eta to 5:02pm and then to 5:09pm. When I called to complain, they changed the eta to 7:08pm and then 8:08pm. Called AAA again and Rod got Golden Bear Towing tocome out to assist me.
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January 2023 by Krystal Mead
My driver, Shawn, was very fast getting to my broke down car and thorough with ensuring my car was secured on the back of his flatbed truck. Best tow experience I've ever had! Got me and my car home safely. I'm soo thankful for this company helping me out and hiring great drivers! ??
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January 2023 by Vicki C.
I called AAA to tow my car and they sent over California Coach Towing. I got an update saying it'll arrive at 4:22PM. I received a missed call from a random number with no voicemail at 4:43PM. I called back at 4:47PM, realizing it might be the tow truck and he said he couldn't find my location. The tow truck finally came, I talked to the driver and he said they're not towing my car anymore and left when he already backed in to the parking lot where my car is! I called AAA again and they sent another tow company, but they didn't come until 8:30PM! I'm only towing my car 10 minutes away, but this whole process didn't end until 11:30PM!
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January 2023 by Classic Car Chaser
you’ll be waiting a very long time. We waited many hrs he never shows up or did not pick up the phone responded to any text. Find another tow truck.
