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January 2024 by Tiana W.
Love this place, has everything and everyone is soo nice. The cashiers are funny and so helpful
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December 2023 by Jacqueline D.
This Vons is always so clean and has everything in stock! I appreciate the workers who are always so helpful!
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November 2023 by Leticia G.
Good service at the meat counter. Got served what I needed with courteous service. Very helpful and fresh meat.
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October 2023 by Alexander Li
it is so expensive
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September 2023 by Carol F.
One of the worse service I have never received, I called customer service to request someone take action about an unpleasant experience but no one call back . Management did not take seriously about their customer's feedback.Very disappointed and I will never return to this location again.Rude cashier ignore customer's question.. I am not sure if there's training provided ?
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July 2023 by Dean B.
This is my go-to place to grocery shop when I am in Walnut, Covina, Diamond Barr, CA. Nothing special, but they have the basics.I gave them 4 stars for appearance and cleanliness, but marked off one because I brought about $1600 in unrolled coins to exchange for cash in coinstar. I hit the max limit on the machine, and sent my sister to get the cash and I would start on the next load of coins. She ran back to me and warned me to stop immediately, that the store didn't know if they could cover it. Oh no! What do I do with the voucher, how do I claim it since the coins were in this coinstar machine at this store. The store scrambled around for 30 minutes. One person was trying to find about $1,000 to give me for the voucher, 1 person was fiddling with the machine to find out how to stop it from taking any more coins for the day. And one person told me, once they confirmed they had enough cash, to go through the line to get paid just like everyone else. Okay, that sounds fair.Went through the line and the cashier said they didn't have enough money and put me aside while the manager continued to look for enough cash. Finally they found it and I had to wait for a cashier to free up, after already waiting in line, and 30 minutes to see if they could honor it, panic calling coinstar customer service, and waiting on hold. I finally got paid. We ended up having to go to Stater brothers further North in Walnut (my sister called them first to make sure they had enough to cover maybe another $1,000, and they said they did).I marked off one star for wasting my time in the store. Would think they would be more prepared, or maybe I am unreasonable as I think they did the best they could and after all, they were able to cover our $1,000 or so run on coinstar.
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April 2023 by Kelly T.
Pretty great selection though they tend to be out of stock on various waters and other items quite often.
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March 2023 by Becky L.
I Dropped by to grocery shop locally here at Vons, Walnut as a switch off to Stater Brother's Walnut. What a change in grocery store layout. It must be because I'm still more used to Stater Brother's layout than Vons because I had a tad bit of a hard time locating items I needed. Vons carried some different brands than those of Stater Brothers in terms of milk and eggs that I noticed while I was browsing these sections.Service was fast at the cashier front, and just like Walmart, they also provided self check out lanes in case you don't want to wait around.There was a stationary section right around the corner of exit doors that caught my eyes~they actually sell 'Papyrus,' holiday cards here. That I like!
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March 2023 by Myrna G.
The store was clean and organized. The workers were friendly. The Brea Vons by my house closed and I was so sad. This one is by my work so that was great. The sodas were on sale for an event I needed and I saved money. Will definitely be back.
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March 2023 by Tiffany C.
This review is to address the lack of service at the bakery department. I've ordered several cakes here for multiple occasions. You really have to go around searching for someone willing to help you. They always seem to be out of something such as toppings for cakes or whipped frosting. My favorite is the vanilla cake with fresh strawberries and real whipped cream frosting.
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January 2023 by Natalie T.
The customer service here has always been really great but there's been many times where the item I am looking for is out of stock. I've also noticed a lot of disorganization with the shelves. I have also experienced issues with the lines getting pretty long. I'm not sure if it's a staffing shortage but compared to another location, this one typically has longer lines when I go.
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March 2022 by G M.
Big shout out to Antonio, who is always the guy who brings my groceries out to me. My husband and I have been ordering curbside, and it's such a great option. Better still is the terrific customer service and friendliness from Antonio. Even if I'm having a rushed and busy day, his awesome demeanor always makes me smile!
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December 2021 by Dane And Lisa S.
I arrived at the Vons door at 4:50 P.M. The advertised store hours for the day said that the store was open until 5pm. I was turned away as another customer 25 feet in front of me walked right into the store. Carlos, an employee of Vons told me, "The store has too many people, and I cannot let you in." I questioned why another customer was allowed entry ahead of me?" His response was "there are too many people in the store and that he could not allow anyone else inside." I requested to speak to a manager and was greeted by a young woman with a lot of ATTITUDE. She identified herself as "Megan." She explained that the store had too many people and would be closing in five minutes. I left and told their employee Carlos, "I will be in touch with your corporate office," and his response was "do what you have to do." The customer service or lack thereof is non-existent in this store. There is frequently no greeting of the customer, no eye-contact, no appreciation for customer choosing to shop at Vons. Conversations at the register should be directed to the customer and should not be about last night's party or the upcoming one.
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December 2021 by Gastro M.
Where has the customer service gone? I've been a regular since this store opened in the late 1980's and the quality and selection of products have steadily declined over the years. From very out of date dry goods to employees who either don't have proper training or just don't seem to care, it makes an easy decision to keep driving past to the next grocery. Case in point: just try getting a sandwich at the deli when only one, new employee is on. I was told that the sandwich station is closed because he "has other things to do". What the double F?? smh all the way, way far away. Staters is the next stop which is a shame because there some really awesome employees here! Annette! Megan! Emily!!! Ben! The Pharmacy! The meat dept! I'll miss them.
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November 2021 by Kelly D.
Vons itself is Ok. I like that it's open late, so I'd give it 3 stars, but honestly my review is for Evie that was taking in the shopping carts. 5 stars for her! She was so thankful that we turned in the shopping cart and she was telling me that the carts are usually left everywhere. We just had a delightful conversation in general about life and was super sweet. Anyway, please return your cart for Evie :)