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January 2024 by Paul Smith
William is our go to for all our auto repair needs. Always responsive and very knowledgeable.
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December 2023 by Natt N.
I brought my cars to this place twice. The first time was the model 3 to get my bumper fixed due to a rear-end collision. It took them about 35 days to complete the repairs, half of which because my adjustor did not respond in time. However, DHCC failed to follow up with me on the repair status, and I found out when I called them. I let it slide, as I believe it was the adjustor from the insurance was the root cause. I brought my model Y for a major door ding estimate the second time. I got the vehicle in on Tuesday (12/12) and followed up with the rep (Kaeden Hirata) on Thursday & Friday (12/14 & 12/15), and he has yet to respond/reply to my phone/texts. I called back to speak with the manager (Jesse), but one rep refused to transfer to the manager; he stated the manager was in the meeting (the same excuse given to me previously). As of today, no call/follow-up. I'm going to take my business elsewhere. BEWARE and EXPECT no communication if you want to bring your vehicle here for service/repair.
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November 2023 by Robin H.
I waited for my parts over 2 month which I found out myself(no update whatsoever) and once I got there to drop off my car, One of the worker yelled at me because I couldn't understand his english and gave me attitude. I will never recommend this piece of shit shop. I just wanna let the worker know that this is how you get fuckin shot in LA.
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November 2023 by Jasvir Sandhu
I'm giving this poor review because of the estimator Andy Lee. My tesla model 3 was at DHCC for 3 weeks. During those 3 weeks, I never met Andy Lee once! He was unavailable. I called, left voice messages, emailed once ....... not a single returned call! Extremely unprofessional. Instead I was helped by an assistant who would have to check with Andy and then get back to me. I would not use DHCC again.
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October 2023 by Chaeho S.
Unparalleled attention to detail.After my Tesla Model Y suffered scratches on its rear bumper and right quarter panel just two months post-delivery, I delved deep into reviews and sought multiple estimates. Admittedly, my skepticism about repainting nearly drove me to sell the car.However, Kirk at DHCC picked up on my anxieties during my visit for an estimate. He graciously gave me a tour of their facility, brimming with Teslas, assuaging my fears by explaining their process and showcasing their expertise.The outcome Simply ASTONISHING.While factory-made rear bumpers typically show a color mismatch due to their material composition, I was certain DHCC would outperform Tesla - and they did. My main concern was the right quarter panel, but the meticulous work they did left me in awe. Regardless of the angle or lighting, I couldn't spot any difference.Highly recommend DHCC for their unmatched precision and care.
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September 2023 by tuan nguyen
The reason I gave them two stars because they failed to do qualify inspection before they delivered my Tesla model 3 back to me. I dropped my Tesla to have the body repaired on 7/21/2023. In August 12th, they called me and said my car was ready for pick up. I got to the shop and noticed the front bumper sensors (2 sensors) were not seated correctly in the brackets. They told me not to pick up my ca16 today and come back in later day. On 8/16, my family came to get the car and later that day I found out the rubber molding of my car was not put back correctly. It got very frustrating to keep coming back. They need to do quality inspection before releasing vehicle back to the customer.Service: Painting
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September 2023 by Chris Rodriguez
On August 23 at around 1:45 I called this shop to inquire about possible repairs with my insurance adjustor. When I mentioned that I wanted to also contact another shop the lady taking the call went ballistic over me wanting to shop around. I was yelled at, told that she was too busy to deal with this. She said, "call the other shop and when you make a decision call me but I am too busy," and hung up on. It was ridiculous and the adjustor was also shocked. I am sorry that she decided to go into business but can be upset by the idea that people are not just going to throw money at her shop simply because she is open for business. It was childish and unprofessional, but I was still willing to see about bringing my car in if it was the best fit.After checking the other shop and deciding to go back to Diamond Hills we told the lady that we were the previous call. She became so hostile when she heard it was us again (it was kind of funny, but unprofessional), that at this point I did not trust dropping my car off there. I understand this place has received great reviews but she lost it both times we were on the phone, and she was the only one doing the talking except for standard questions from the adjustor. Apparently she was really busy so it may have just been a bad day...but she was looking for a fight and she wanted to keep my car there and then take my money...and hung up on again...not a good look.
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August 2023 by Peace E.
I had specifically asked the front desk if they accept Unionpay debit card prior to drop off. Everyone assured me they do. They even had a Unionpay logo by the door along visa, master, amex. After many weeks of repairing, it turns out they can not accept Unionpay after numerous tries. All my money was in this account, that is why I asked to confirm if they accept Unionpay. They tell every customer they accept Unionpay and when it doesn't work, they only ask for a different credit card. They hoax customers into thinking they accept a card when they don't just to get the business in. Even the receptionist and the owner, Hai Cai played me around like a yoyo. The car was in the shop for about 2 months for a bumper change. Because of the owner's conniving attitude, I will never refer anyone to their shop.
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August 2023 by Fanée H.
Andy Lee and his level of customer care was great! He kept me updated with timely phone calls and texts. I am thoroughly impressed with the repair on the car & friendliness of the team at Diamond. They even touched up the scratches on the hubcaps. They repaired my car @April-May this year. I'm late with the review but I have not forgotten their performance. I highly recommend them.
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June 2023 by Vicente Leong
This place is in the business of scamming insurance. Went there for an estimate of one scratch the size of my thumb, 1st red flag was asking me insurance info first thing first, 2nd red flag was didn’t even analyze the scratch ( it’s covered in tap), and off the bat they wanted $1800, told him it’ll be out of pocket but he kept insisting on insurance, told him I do not want my premium rate go up, and a full replacement door is like $1000 + labor, but he kept saying they need to take off both doors and the fender to have it all repaint, FOR ONE SCRATCH THE SIZE OF MY THUMB! even though it’s cheaper and faster to replace just one door, and door replacement is the worst case scenario. Did I mention long wait time in the lobby ?
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April 2023 by Jamie Santos
I was in a car accident 03/21 this was my first call to get the car repaired. I had used them in 2021 during the pandemic. I was told the shop was full and that I could wait till 04/24 to have my car towed and have estimated. Today I called to confirm towing and time. I spoke to Patrick and was told I do not have an appointment. He said he asked around to the other employees and no one remembers the call from a month ago (shocker!) Patrick gave me say speech that shop was full but I could make appointment for June. I’m sure they wouldn’t make another appointment and forget about it again! Right? Obviously I’m going to make another appointment for the end of June because they made the mistake and I’ve wasted enough time.Service: Body & Trim
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March 2023 by Vincent A.
Tony Lien very professional and good service . The front desk JENNY is very nice. Anyway is very good experience Thank a lot
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March 2023 by James D.
The team here is the best in the business. Tony and Dewey went above and beyond to put my Tesla Model S back on the road after a 18-wheeler forget where my car was parked after he made a 3-point turn in the parking lot. The front bumper, head lights, wheels, hood, and all the sensors underneath were ripped out of their sockets and hinges. Tony was very easy to communicate with, and even kept me up to date on the job while away on vacation. Dewey even went as far as fixing up my car keys when we realized the battery contact was shorting.DHCC is top notch at what they do.
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March 2023 by Cyn T.
This review is way overdue!! I had my car serviced at Diamond Hills Collision Center in Diamond Bar, CA several months ago and I'm still impressed by their level of expertise and professionalism. Shout out to Peng and Team!I drive a 2017 Tesla Model X and it has since been out of warranty. Going to a Tesla service center would have costed a lot but I still requested for mobile service. After waiting for weeks the mobile team finally came out but was unable to fix my door. After Tesla mobile service was unable to fix the issue with my right passenger door, I searched on yelp and reached out to Diamond Hills and received a fast response from Peng who assured me that they specialize in Teslas and know the Model X inside and out. He was right! What would have taken days at the Tesla service center took only about 20 minutes at Diamond Hills, and my door was fixed!The team at Diamond Hills demonstrated a high level of expertise and efficiency. They quickly diagnosed and fixed the issue with my door, and the service I received was friendly and professional. I felt confident that my car was in good hands. I highly recommend Diamond Hills Collision Center for anyone who needs Tesla repairs or service especially out of warranty. Thank you, Peng and team, for your excellent work!
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February 2023 by Mina Attalah
Went with insurance to change quarter panel for the car they did it good however they missed up with the paint in my front bumper, they called me as it’s a manufactured defect which of course I didn’t take it they did paint the front bumper however paint started peeling after a month. Be aware!Services: Painting
