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January 2024 by Janice Chen
I couldn't be more satisfied with my experience at this self-storage facility. From the moment I stepped in, the staff demonstrated unparalleled helpfulness and patience. He took the time to address all my questions and concerns, making the entire process stress-free. The rates are impressively great. If you're looking for reliable, secure, and customer-centric self-storage, I highly recommend this one!
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January 2024 by denny chiu
I have been with this extra space for years now. They are constantly updating. Recently when I go in to update my credit card info. They even automatically help me look foe the lowest rate for my unit.
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December 2023 by Kelly Uchida
Bianca was great! She was ready to go as soon as we pulled up to the office. Had us in and out in no time. My new (to me) baby has a clean, dry and safe home. Thanks!
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December 2023 by Jason Chen
Jon and Bianca were both very professional and friendly in helping selecting the right size of unit for my needs. I received a great promotional deal. This facility is safely gated and spacious and very very clean, my unit is a 5x8 indoor access, it fits pretty much a whole bedroom, including closet, queen mattress, chairs, lots of boxes, and even more room. The indoor hallway is spotless from dusts and has sufficient lighting. The mobile app opens the gate with just a button. Will definitely rent long term
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December 2023 by Aurelio Montelongo
I was pumping gas on my way home and came across your assistant Manager Bianca Ochoa at the fuel station. I had so many questions and she made sure to take the time to answer all of them even though she was on her break. Sorry if I took too much of your time that day, but I greatly appreciate the help and absolutely respect your level of professionalism. Thank you and Happy Holidays!
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November 2023 by Kelley Tubis
I don’t have any bad experiences with the staff at the Walnut location. They have revamped the storage units. The staff is great to work with. John, I believe that he’s the manager; is very nice. Spoke with Bianca today who gave me information in order to save me some money on my unit.
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November 2023 by Irene
Bianca helped our storage needs above and beyond. Very friendly and pleasant customer service. Made me to feel storage issues so easy at every aspect. Superb customer service!!
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November 2023 by N O
Decent experience however after 4 months they sent me a letter saying they are DOUBLING my rent ($75 to $130 for a small 5x10) . The manager, John tried to accommodate me best he could.Shady end of the year corporate practices. I actually compared prices and the increase was MORE than nearby storage business despite corporate's claim that they are increasing due to competitive prices. So I will be moving all of my stuff to Public Storage after the holidays.I can't support a business that allows people to settle in then does a rug pull. I'll never use Extra Storage again. There's your review :)
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October 2023 by Robert K.
They brutally raise monthly rates with no mercy They wanna do whatever they want!It's really unreasonable!
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October 2023 by Ginger Ann
As I came into ask about pricing... the worker, Bianca was happy helping another customer. But took the time to offer me a cup of water, due to to extreme hot weather. So far it's been a kind experience.
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October 2023 by Cheri Rios
I always have wonderful service when I call or go into the office. John has been Super Great every time I’ve worked with him. Bianca was very nice and professional when I spoke with her
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October 2023 by Angie D
I have experienced great customer service at the Walnut Extra Space Storage location. The property is clean. The unit is spacious. The price point is reasonable, considering moving expenses can take it's toll. I appreciate the one month FREE special too.Moving to a new area is hectic, the one month free gives peace of mind during the transition. I thought I needed a week rental period but that week turned to months. If necessary, they will prorate rental period based on your needs (the young woman in management told me when I first reserved unit)...Call to confirm it's still an option, if you need something short term.Payments can be made online, in person, and/or over the phone. I noticed a change in billing rate, so I called to figure out if it was a late fee (FYI- you get 10 DAYS GRACE Period to pay balance). I had the pleasure of speaking to John (I think he's a customer service representative). He took time to listen and address my concerns. He went above and beyond to resolve the matter. It's appreciated because you're not just a numbered unit at Walnut site, you're a person going through changes to declutter or move into a new home. It's emotional, it's physical, it's exhausting.The size of unit (including price/sq unit), the security measures in place, and the support received from an understanding team makes a difference in choosing to book, stay, or vacate a storage facility.I would recommend Walnut Extra Space Storage to anyone looking to store belongings short term or long term.
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October 2023 by Sean’s Asst
Bianca was very helpful. I was impressed on how knowledgeable she was and patient. She answered all my questions and the units she showed were very clean. Thank you for your great customer service.
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October 2023 by Joseph V. Lieu
Stored all my stuff here for 8 years with no issues ever. The guy working there, Jon, is a great guy. He helped me update my info and close out my unit. If you're unsure about something or need extra help, he's your man.
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September 2023 by Dee S.
The service at this location has been nothing but the BEST to me. The manager John and ALL his staff are completely helpful, and carry such a great attitude. They have never gave me a problem. On top of the GREAT customer service. This location is very clean and uphold great security to all my items. Please don't hesitate to do business at this location. Thank You to the TEAM!
