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December 2025 by Quanzhi He
Decent facility, but terrible customer service. I've been here for two years and while the access is easy enough, the staff makes the experience unpleasant.
Every time I visit, the employees act like I owe them a debt. They seem to forget that they are there to serve customers, and it is the customers who pay their salaries. If you care about being treated with respect, watch out. They seriously need to correct their attitude.
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November 2025 by Wendy Yang
Good services!!
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November 2025 by fruitful records
10/10 experience! Candice helped out a lot. Thank you!
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November 2025 by Daniel Hodges
Erica was wonderful. She deserves a raise
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November 2025 by yi jiang
Great place
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November 2025 by Monte Rashwan
Joanna and Erica are super professional and friendly, excellent customer service
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November 2025 by Marvin Mejia Gochez
Great place, Great customer service, thank you for your help Erica.
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November 2025 by Ashlee Ashlee
I wanted to take a moment to express my sincere appreciation for Erica Rakoczy-McLaughlin at your Walnut location. She went above and beyond to assist me, showing outstanding professionalism, patience, and genuine care. Erica took the time to understand my situation, provided clear explanations, and ensured that everything was handled smoothly from start to finish.
It’s rare to encounter someone so dedicated and proactive. Her exceptional customer service truly reflects the values of Extra Space Storage and made my experience a positive one.
Thank you for having such a wonderful representative on your team!
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October 2025 by James Reyes
One of cleanest and well maintained locations I have rented. Staff is always onsite roaming and cleaning and very knowledgeable and helpful with any of my concerns.
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October 2025 by ana rivera
I went to xtra storage today. In the girl name Erika was wonder and kind to help me everything I need.
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October 2025 by Monique Scott
Candice and erica provided great service
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October 2025 by P L
Great customer service! Erica at the 20671 Valley Blvd Walnut CA store gave guidence and instructions in great detail. This is second time I rented units from this location.
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October 2025 by bilal ahmad
Very smooth and easy experience
Erica Rakoczy was amazing and helpful.
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October 2025 by Karla Lenina Westin
Great and safe location! Very convenient and staff especially Erica have been so helpful!
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October 2025 by Nick Hong
Great experience renting a unit here. Wonderful service by Erica. Would definitely recommend ExtraSpace if you need a storage unit. A+!
