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November 2023 by Randall Houck
Thus far our experience has been great. The staff is very friendly and helpful. The management of the facility is outstanding. Everytime I visit the location is clean swept and maintained. I would definitely recommend Extra Space storage to others.
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November 2023 by Dominique Zavala
I have been storing my stuff at this location for years, I loved the convenience and they were very helpful with my last months payment as I had moved across the country. Would highly recommend to others.
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October 2023 by Kim Thach
Extra clean, excellent customer service. We rented a small unit 7 years ago. Now we have come back, and not much has changed.Erica is super nice and patient. Even though we had so many questions, she answered them thoroughly step by step. She even tried to print out the facility's map for us. Though it came out small, she still kept trying a few more times. If I have to put them all in a few words, I would say:Professional - Patient - Honest - SincereThank you!??
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October 2023 by Tony H
Been renting with them for over 20 years and don’t plan on stopping any time soon. Since day one, the staff have always been super friendly and attentive to our needs, especially Erica, John, Nicholas, Jesse, and Laura. The security at the storage complex is top-tier, so not once have we ever had to worry about the safety of our units. If you have any needs at all for extra space to store some of your belongings, do not hesitate to store with Extra Space Walnut, we strongly recommend!
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October 2023 by Valentin Barajas
Thomas and Erica were extremely helpful. Answered all our questions and didn’t hesitate to go the extra step. 5/5 would recommend.
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September 2023 by Cindy Lopez
Miss Erica helped my husband and I, her kindness and professionalism made us rent here. Congratulations, she is very good at her job.
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September 2023 by Rosalie Caldera
The manager was very helpful and polite. She took the time to make sure everything was explained.
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July 2023 by Dave Tobin
It was a smooth process throughout. Erica was our guide and she was incredibly helpful with all the details necessary to know. The whole process of moving became a bit easier with this visit.
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July 2023 by ernie huerta
Erica is amazing. Great at her service for her customers and very helpful . I needed assistance and she went above and beyond.Thanks Ericka.
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June 2023 by Samuel Chung
An absolutely clean facility! Erica is the friendliest person! She answers all your questions and takes care of everything quickly with a smile on her face. It was my first time there, but I felt like a long time customer. (a HUGE night and day difference compared to other places)
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June 2023 by Kate Chen
Be aware!! They raise rate immediately after your first contract of four months, even they claimed that the rate is fixed on their website. They raise my rate $70 more per month into my original contract. However, their website is still showing $110/month. In addition, they didn’t even stated in the contract that the rate is promotional nor provide the expired date, which is unacceptable.
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June 2023 by S K
Just rented a space here. Great customer service. Erica was so wonderful. I was unsure about what size unit I needed because I was driving by and was not planning to rent today. Erica was patient enough to show me several different units so I could make a decision and I rented a10x15 space.All done very quickly no time wasted. The space is very clean units are very clean. I am glad I stopped by...and rented.
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May 2023 by David
I lost the keys to my lock, so I let the manager Erica know about it within minutes she was on her way to cut it open and assigned me a new one, she has been really helpful and the place is always clean. Highly recommend
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May 2023 by Fabian G
Have been with extra space for a number of years now and the staff is always so helpful including the young woman in charge in Walnut Office on Valley. Always excellent in customer service and professional!
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May 2023 by Valerie Guillan
Laura was awesome! She was able to help me throughout the entire process of renting my storage unit. She was also able to show me a map of where my unit would be so I could pick my preference. Thanks for the assistance!!
