-
January 2024 by Cyrus Mo
WARNING: AVOID MAKING ANY PURCHASES WITH THIS COMPANY!!!During the Christmas season of 2022, I purchased a couple of sets with what seemed like a fantastic deal. The coupons accompanying the purchase boldly claimed they never expired. However, today, on 12/15/2023, when attempting to redeem the coupons, I was informed by the cashier that they were no longer accepting them due to a change in ownership. Shockingly, the new management decided to discontinue honoring the previously guaranteed coupons.This situation is not only frustrating but also feels like a complete joke and, more importantly, a scam. There was no communication regarding the ownership change, leaving consumers like me to bear the brunt of this unexpected loss.To make matters worse, when seeking resolution, the cashier suggested contacting the old owner for a refund. Unfortunately, the provided phone number on the coupon proved futile as no one answered despite repeated attempts—four calls yielded the same result.This entire experience raises serious concerns and strongly indicates deceptive practices. Consumers should exercise extreme caution when dealing with this company, as it appears to be operating in a manner that is both unprofessional and unethical.
-
January 2024 by Sandra Swanson
Don't recommend using this place if you want your car detailed. Paid $180 for detail and hand wax. Picked up car and it looked like it was just a normal run car through machine and wipe down. At pick up, Had to have them clean areas that were missed and car felt like just had the spray wax, not hand wax. After leaving found more areas they neglected. No good.Waste of money...
-
October 2023 by 佳纯
I gave a second try today, and unfortunately, extremely disappointed like last time. Spend almost $150, and the car still dirty. Will never come back again.
-
October 2023 by Arielle Z.
This carwash is the absolute worst. You absolutely cannot withhold someone's car keys because you're trying to upcharge them from the price listed on your website to a new price the owner made up on the spot. That's false advertisement AND literal theft. The cops should have been called and you would have had to return the keys immediately. $10 is not equivalent to the value of a car. I will be reporting you to the BBB. You can't hold a car for $10 ransom. BEWARE OF THIS CARWASH!!!
-
October 2023 by Michael T.
I check the website for Fairway Garden Hand Car wash to see how much the cost was for Headlight Restoration and on the site it showed $50.00. I get to the car wash and ask what was the price for the headlight restoration and he tells me $60, and I told him the price on the Fairway Garden Car wash website was $50, I didn't access to website so, I had someone from home come to the location and I pulled up the website and showed him the $50.00 price and he smiled and said ok. I took a screen shot on my phone, see attached photo. The friend with the website access let and I went to pay and the guy that I showed the $50 price on the website was talking to the cashier "proclaimed supposedly owner" ask for for $60 and I advised the website shows $50 and I showed him my screen shot and he refused to accept the screen shot and wanted me to pull up the website on my phone and show him, advised could only show him screen shot and ask if he could check their website and he refused, stating I have to show him on my phone if I wanted that discount, which is was not listed as a discounted price. I said really you can't just verify on your website and he said no. So, I got upset and did start using some profanities and so did he. I show him the price on their website, but now he is not going to give me the price because I used profanities. I paid the $50 but he refused to give me keys until I gave the additional $10, I went out side to cool off, returned and paid the $10 to get my keys, because it was starting to get out of control. Unbelievable, didn't think I was asking that much for him to verify on the computer 12 inches away from him. I mean, if you don't want to do your job, just go home.
-
October 2023 by Curtis A.
My car wash was very efficient and with the $5.00 coupon saved me money. Car wash was excellent, my car cleaned throughout.Keep up the good work.
-
September 2023 by Peter L.
No idea why the owner is in car wash business. People are lazy, quality is below par, not organized, no use to complaint...just have to wait. 1.5-2.0 hours for the car wash and yet not cleaned. Over priced in considering the quality and the service delivered. Don't waste your money, don't come to this place for car wash.
-
September 2023 by Megan P.
I brought my car in today on a Friday and they were somewhat busy but still got the job done within an hour or so. The time didn't matter so much to me as their establishment has a cute little koi pond and is next to a gas station for snacks. I haven't had the time to really deep clean my car and they did just that for the managers special for $65. They offered so many scents to spray down afterwards and the jasmine I picked smelled really good. I get the reasoning behind the bad reviews but I had a good experience and this seems like a small, family owned business compared to all the automatic car washes these days that just scratch up your paint. I definitely recommend at least giving them a try as their cheapest option is an $8.99 hand wash.
-
September 2023 by Jason Shah
Costs a decent amount but my car came out looking new! One thing new car scent smells like shaving cream and it won't go away..
-
September 2023 by JC Barrera
HELLO OWNER!DO YOU EVER READ ANY REVIEWS AND CARE ABOUT ANY CUSTOMERS?YOU SHOULD.This place has the habit of closing early that stated, so I usually call before coming in, today I called and by the time I got there they closed and didn't care about my complaints.I've been coming to this place for about four years just because is cheap and they do an ok job, but I can tell you that they could care less is you're a long-time great-tipper ($10 every time) with a membership, THEY JUST DON'T CARE.
-
August 2023 by Fernando Navarro
Horrible experience. I came yesterday August 8th 2023, I was only going to get a quick car wash. But the ticket writer talked me into getting the $75 manager special., so I paid my $75 for the manager's special and I sat there and waited about an hour for my car to be washed. And then the general manager Pedro comes to tell me that I have to bring my car back the next day Because they don't have time to wash it. I included a couple pictures so you can see how dirty my car still is. I'm only out here visiting California from Redmond, Washington. And I'm scheduled to leave August 9th 2023, I come back to the car wash The next day and I explain that I don't have time to leave my car and get it washed any more. , I have a long drive back to Washington. I ask for my refunds so I can be on my wand they inform me that they do not do refunds on manager special car washes. I informed the ticket writer and the office clerk that there has been nothing done to my car, I was sent home by the general manager. Because they did not have time to wash my car. And all I wanted was a refund. So after going back-and-forth with the ticket writer and the general manager, they decide to only give me half of my money back. I still don't understand why they kept half of my money when they did not provide any services. I was sent home because they had no time to provide the service that I paid for and I was asked to come back the next day. Which makes no sense., do not go to this car wash, they will scam you!
-
July 2023 by Ut Keng Cheong
Literally happens minutes ago - I had the unfortunate experience of taking my car to this unprofessional Fairway Garden Carwash for what I hoped would be a routine cleaning. However, what transpired was an absolute nightmare that has left me fuming with anger and disappointment.To start, upon arriving at the car wash, the staff seemed uninterested and lacked basic customer service skills. No warm greetings, no smiles – just a stark reminder that they were only there to collect my money. But the worst was yet to come.After waiting for what felt like an eternity, I finally received my car back from the wash. At first glance, everything seemed fine. But as I walked around, I noticed a long, deep scratch on the wheel of my car that was definitely not there before. I immediately turned around to confront the staff about the damage they had done, but to my dismay, they flat-out denied any responsibility.It was apparent that the scratch was fresh, and given that I had just handed over my car to them, there is no doubt that their carelessness caused the damage. But instead of owning up to their mistake, they chose to be defensive and dishonest. This kind of behavior is not only unprofessional but also downright infuriating.I demanded to speak to a manager, hoping for a resolution, but even the manager seemed disinterested and unwilling to accept any blame. They brushed me off and insinuated that the scratch must have been there before, which is simply untrue.I left the car wash feeling defeated and cheated. Not only did I have to deal with the emotional stress of seeing my car damaged, but the staff's apathy and denial only added insult to injury. It is abundantly clear that they do not value their customers or take responsibility for their actions.I would strongly advise against bringing your car to Fairway Garden Carwash. Save yourself the frustration, money, and potential damage to your vehicle. There are plenty of other reputable car washes that genuinely care about their customers and would never dream of denying responsibility for their mistakes.In summary, my experience at this carwash was utterly disappointing and disheartening. I will never return, and I implore anyone reading this to think twice before trusting this establishment with their precious vehicles. Avoid at all costs!
-
July 2023 by Ut Keng C.
Literally happens minutes ago - I had the unfortunate experience of taking my car to this unprofessional Fairway Garden Carwash for what I hoped would be a routine cleaning. However, what transpired was an absolute nightmare that has left me fuming with anger and disappointment.To start, upon arriving at the car wash, the staff seemed uninterested and lacked basic customer service skills. No warm greetings, no smiles - just a stark reminder that they were only there to collect my money. But the worst was yet to come.After waiting for what felt like an eternity, I finally received my car back from the wash. At first glance, everything seemed fine. But as I walked around, I noticed a long, deep scratch on the wheel of my car that was definitely not there before. I immediately turned around to confront the staff about the damage they had done, but to my dismay, they flat-out denied any responsibility.It was apparent that the scratch was fresh, and given that I had just handed over my car to them, there is no doubt that their carelessness caused the damage. But instead of owning up to their mistake, they chose to be defensive and dishonest. This kind of behavior is not only unprofessional but also downright infuriating.I demanded to speak to a manager, hoping for a resolution, but even the manager seemed disinterested and unwilling to accept any blame. They brushed me off and insinuated that the scratch must have been there before, which is simply untrue.I left the car wash feeling defeated and cheated. Not only did I have to deal with the emotional stress of seeing my car damaged, but the staff's apathy and denial only added insult to injury. It is abundantly clear that they do not value their customers or take responsibility for their actions.I would strongly advise against bringing your car to Fairway Garden Carwash. Save yourself the frustration, money, and potential damage to your vehicle. There are plenty of other reputable car washes that genuinely care about their customers and would never dream of denying responsibility for their mistakes.In summary, my experience at this carwash was utterly disappointing and disheartening. I will never return, and I implore anyone reading this to think twice before trusting this establishment with their precious vehicles. Avoid at all costs!
-
July 2023 by Ken H
Great prices, loyalty rewards, and they're workmanship is great, especially when you go for the more elaborate washes. Don't expect too much from the lower tier washes but their prices are fair, so no big complaints there. The turtles are fun to watch while you wait.
-
July 2023 by rbet97
Brought car hear for wax & detail n these guys made it look like new! These guys stayed in business throughout pandemic when others couldn't so that's saying something. Definitely will keep coming here.
