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July 2024 by Steven Benish
I purchased a bull bar for my vehicle from this business via Amazon. The item was poorly made and defective.
It was supposed to be custom fit for my vehicle but didn't fit at all. Part of the postal required cutting pieces off of the vehicle to even get to the point of realizing this. I returned the item. The seller refunded me 89 out of 170 dollars, saying i damaged a defective item and they can't resell it.
They charged a 50% restocking fee?
To restock a defective item that they should not be trying to resell anyway?
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May 2024 by Daniel M.
These people suck in communication. Tried for several days calling all through out the day. No answer or straight to voice mail. They sent my step bars with no instructions. I think some of the parts are incorrect. Y’all order from who you want too but personally I would not use this company.
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August 2023 by Brady Bargar
These guys are grade A Thief's and go by the name Stehlen on Amazon. Beware!!!
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January 2023 by Jennifer McCollum
Bought parts for my vehicle which obviously were NOT compatible. Several red flags once I googled this company doing the same thing to many people. There were no instructions for installation, poor English on Amazon return label (at my expense) and no communication from the company when identifying they sent the wrong parts. The return process paperwork suggests they expect a high # of incorrect parts to be shipped and they take the chance people won't return due to return shipping cost. Beware.
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March 2022 by K B
They sell scam products and hang up when you call them about the products. I'll be seeing you real soon tough guy
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February 2022 by Tori Fleming
The 800 number listed on the website is for the company I work for and is not associated with JL Concepts in any way. I keep getting complaint calls for JL Concepts. PLEASE REMOVE OUR PHONE NUMBER ASAP.
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July 2020 by Donn Rust
I bought Nerf Bars for my Expedition. They were delivered in great shape and look fantastic on my truck
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April 2020 by Tony Pizzo
Bought $600 head lights and company wants me to send them the broken one before sending me an replacement. So they want me to drive with missing head light and risk getting into an accident. Won’t do business with them again.
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March 2020 by Don Ellis
I sent an item back and they never refunded my money ! poor communication!!! I will be contacting the Better Business Bureau !!!
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February 2020 by Gary Watson
Running boards purchased were not as described to fit my truck. Missing mounting brackets. Also when shipped back only provided one label for 2 boxes. I had to pay out of pocket to return useless items. Seller on Amazon. Be careful.
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December 2019 by Holly Shouse
just received my nerf bars that I purchased for my 2016 Dodge Ram, no instruction on how to install brackets, stated that bars were marked passenger side, and driver side! yeah that"s not there either. I work for the biggest and #1 Dealership in Missouri. Who sells a product with no instructions?
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August 2019 by Philip Conklin
Moisture in headlights and I have had them in for a month. I drove at night once and the headlights are way to the left, come to find out there's no horizontal adjustment. It's too late to return them so I'm stuck with junk. Hopefully I can get a shop to adjust them
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February 2019 by Von Allan
took the money for the sale, never got the part! WATCH OUT FOR THIS ONE! NEVER GIVE HER/HIM MONEY UNTIL YOU HAVE THE PART! F+
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January 2019 by Joe Ramirez
Customer service?....thought every business had this? Guess not
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December 2018 by michelle prince
ANOTHER "BUSINESS" THAT COULD CARE LESS ABOUT THE CUSTOMER! TERRIBLE!
