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February 2024 by M D
Renovation is nice, staff is friendly depending on what time or day you walk in. Bathrooms are nice. Store is clean and always stocked. Bought a bag of microwave rice one time to find out it was opened and spoiled when I got home. I know I should’ve checked it when I grabbed it, but I was in a hurry. But shouldn’t the workers be checking too? Also, there’s several employees that are just rude or aren’t very welcoming, specifically in cashier and hot deli. You can tell by the looks on their faces that they either hate their job or their work environment is unpleasant. Raw deli is super friendly, though. I’ve worked customer service so I brushed it off at first, but being rude and sassy is ridiculous. I’ve even been shorted on change after I double checked my receipt with my own calculator on my phone. I came back to this store 3 times in the same day asking for rotisserie chicken. A worker told me they were in the oven and would be ready in an hour. I left and when I come back the same worker tells me there’s none? Not that they all sold out, just that there was none with no further explanation. Unfortunately even though this is the closest grocery store to me, and they have self checkout which is super convenient, I’ve opted to just go to different stores that are even farther away that provide more satisfactory customer service. So if you’re doing a quick run don’t be afraid to come in, just don’t expect anything above bare minimum.
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January 2024 by carlos garcia
The best always, very friendly and great service ?
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January 2024 by Sp Yuan
Nice, Friendly and super Clean.
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December 2023 by Daisy Feng
I would label this store as "Non-Asian-friendly" since, as an Asian, the African American female cashier consistently exhibits an unfriendly attitude, appearing to disdain Asians and giving disdainful looks. We didnt owe her; we were there to shop. If we had a membership card, I wouldn't have to interact with her at the cashier line. I now understand why "self checkout" is so popular, because employees who discriminate shouldn't hold such positions. I would give a rating of zero if possible.
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November 2023 by Vanessa Chaudhari
I shop here out of convenience, but absolutely dislike this store. I come around 8 AM and there is only self-checkout every time and it can be such a pain when you are purchasing a week worth of grocery or buying alcohol. And some of the staff still have the nerve to give you attitude. The produce is not fresh and definitely overpriced.
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September 2023 by Lily
Very clean, organized and well priced store with very helpful cashier!
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August 2023 by The one the only Toast
I have been shopping here for over a decade. I used to really enjoy it. Good deals on Friday and with clippable coupons. Well today an employee did not honor the free bread policy between 4-7pm. I went to get bread there was only cold breads so I grabbed one and figured i didn't mind because it'd be free. Well, when I went to pay in self checkout I alerted the cashier that the bread was cold and I wanted to get it free, she ran off to the bakery in the back and came back moments later with hot bread. Mind you, bread that was not on the floor for sale. And told me it's only if hot bread isn't available. Well, hate to tell you but if the bread isn't out for me to grab and you have to go get it and bag in behind the bakery then it's not AVAILABLE is it?This is blatantly deceptive as well because the sign just says if it's not hot it's free, limit one per customer. It does not say "if we can manage to find one hot for you it isn't free". Isn't the whole point of giving away the cold breads for free to ensure the bread is fresh later in the day and not the old stuff from the morning? Because she just put the cold bread back where I got it in the basket, meaning it'll be sold later after 7pm for the same 2.50 when it's near day old bread.Makes no sense. I've only used the free bread option 3 times in the DECADE I've shopped at vons and never once has an employee told me if they could find a hot one I can't have the free cold one. Absolutely deceptive and quite rude how she just shoved hot bread at me when I told her i just wanted the free one that was being advertised.Hope you are happy to lose a long term customer over a dollar fifty because I also had a clipped coupon that took a dollar off the regular price as i was already planning to buy a bread. I regularly spent 150 ish a week at vons locations, I will no longer shop at any vons. I don't buy from businesses who don't honor their promotions. If you as a business think the two dollar bread is worth losing a customer who has generationally shopped at vons locations (my parents shopped vons my entire childhood) and on my own shopped vons for over a decade (used to encourage my own children to shop there, won't any more) then go right ahead. Personally, I was willing to buy it to begin with but figured I'd use the promotion since it was avaliable, now i understand its just a lie to make customers think vons cares about freshness when they don't because that bread went back in the basket for sale.Thank you. Have a great day. I really miss the old employees who were friendly.
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August 2023 by Vince Monreal
A good grocery store. I was surprised at the deals here. Maybe it’s because we’re from out of town., but my family liked the store and the produce that was here. The location was good with plenty of parking. Next time we’re in town., we would have no problem coming to another vons. Look forward to our next visit.
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July 2023 by Robret Reginald
Very disappointed that the "cold" drinks in the store aren't even cold especially on days like this. First the fridge for the Monster energy drink is broken and has been broken for weeks!!!!!! And also the refrigerator next to the door is a terrible placement. The drinks aren't even getting cold because of the hot air coming from the outside. this store should invest in some fridges with doors!!!!
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July 2023 by Maggie Lin
When we were checking out(7/4,9: 30 pm),the employees whispered “Chinese people suck”.This is blatant racism, we will never come back again. If there was an option for zero stars, I would use it.
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July 2023 by Tricia H Perez
Nice store, but the deli worker needs some hygiene training. Picked up dropped chicken off floor with gloves and then proceeded to toss freshly cooked chicken with same gloves. She said she used her other hand to pick up chicken off the floor, but saw her use both in the chicken. Needless to say we walked out after letting the worker know.
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July 2023 by Amethyst Chan
I would only went to this location once. The attitude of some of the staffs in checkout area (suspect one of them is the supervisor), were really horrible. For a second I thought I owed them money.Is there any rules that require employees to have a poker face?Only 2 or 3 employees who are sorting the goods were friendly and smiled to the customers. I point 1 stars to this location for whose work hard and still be friendly to customers. Otherwise I would point 0 because this is the worst Vons I went in South California even though it said this locations has served for almost 40years.
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July 2023 by Gringo Amigable
Been shopping here for almost 30 years. They remodeled and moved everything around. I asked a cashier and an assistant manager (I think) where they'd put the refrigerated pickles. Both said they didn't know, pointed to various parts of the store, and said to go look there, or there. No let me call somebody to help, no let me ask somebody who knows. Just a wave of the arm. Sigh.
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May 2023 by tai L
The flower department is never staffed, told me she will show up in 5 minutes but I waited for 20 minutes and she still didn't show up
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April 2023 by Joe Aguirre
Like always, they have a clean shopping cart waiting for you, and the store is always nice and clean, Vons associates are always curtious and polite