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November 2023 by Cyfer Perez
Big shout out to Benji and Angela for helping me out after having a terrible morning, woke up to go to work, stopped for a snack, came outside my ladder was gone, I’d sit and cry about it but most likely a homeless guy smoked the damn thing before I could report it stolen. Benji and Angela took their time to help me out and was really friendly from the moment I walked in and the moment I walked out. Definitely shopping at this location again under different circumstances. 5 stars to both of you! ????
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November 2023 by Roman Rios
Great little hardware store in the middle of Watsonville, lots and lots of stuff for your home repair not so heavy on the industrial stuff though. But very convenient and great people.
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September 2023 by Takeem Lumpkin
About two or so weeks ago I was discriminated against in this store. I wasn't in the store 5 minutes before I was accosted made to empty everything from my pockets in front of other customers which was embarrassing. I knew they were following me but I wasn't stealing so I did not care. TheY said that I had put items in my pocket but I only took one thing off of the shelf and clearly put it back....they found nothing but my own possessions in my pocket and hardly apologized. And prior to that when I brought my drill which was $20 over priced they refused to make me an Ace Member. This store made me feel as though I was unwanted and unwelcome
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September 2023 by mitch wada
Lots of inventory but seems unorganized
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May 2023 by Michael S.
I had a very unpleasant experience at the Ace Hardware store in Gilroy yesterday. I called the store and asked if they carried Mother Earth Soil. the person that answered said yes. I asked the price and size of bags, He checked and said $12.99 for 1.5 cu. ft. bag. I drove to the store and asked to purchase 4 bags of the soil. When the person at the register rang it up he said the price was upwards of $112 and change. I told him the price was marked $12.99. I complained that the label was marked $12.99. The clerk, (I believe was Carlos the manager) said he would consider selling it to me at the $12.99 price. We went to see the price they were marked at. An employee had removed all of the prices in the meantime. the manager then said that he could only give me a 10% discount. If the prices were correct why did the employee remove all of the prices? I felt like this was wrong and that they should have honored the stores mistake in pricing. Most stores would have in my opinion. I left the store without the soil that I wanted to purchase. I traveled from San Juan Bautista to Gilroy to make the purchase all for nothing. I will never shop at this Ace store again. I have shopped at many of the stores in Watsonville owned by the same brothers, I may never shop there again. 5/18/23
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May 2023 by Rex Rackley
Outstanding customer service!
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March 2023 by rashelle seeger
Always a friendly face and the most helpful staff.
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March 2023 by Andres B.
Great people great help hard to find a good hardware store with some old timers and some real knowledge. Keep doing what you're doing you're making a difference.
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November 2022 by K H
Great service. I was having one of those days where you can look right at something and not see it, and in my short visit I think I pestered every single employee to come point at something right in front of my face so I could find it, but the folks working there were patient and helpful every time I asked. Thanks for a good experience!
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July 2022 by Kathleen O'Neill
Amazing selection, friendly and helpful staff. Thank you!
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April 2022 by Edgar Chavez
Amazing amount of supplies store organization is great as well
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March 2022 by Mario B Ledesma
Friendly and very helpful if you ask for help.
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February 2022 by Rosa Mendoza
My favorite breakfast restaurant, totally recommend Branding Iron. Paula and staff are always good ♥.
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November 2021 by Issiah Davis
Always eager to help. Very friendly staff and knowledgeable. Highly recommended
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September 2021 by Edgar Sanchez
Always find what I need, especially those hard to find nuts, bolts, screws and various hardware pieces. Ace really is the to go place.