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January 2023 by Suzan H.
I had been looking for a chest freezer but found the majority were damaged in shipping; plus all stores had no stock of 7 cubic ft.I was referred to Baker Bros & within 3 days the 7 cubic ft was found & delivered to their store & was delivered on the 3rd day; I was able to check the freezer for damages prior to free delivery. It was so easy to get my freezer, when I thought it would not be possible to buy one undamaged. I am so happy & will not purchase appliances anywhere else. Baker Bros delivers actual customer service, which is rare to find these days. I can't thank them enough for making my purchase very easy for me.
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December 2022 by Lori Deal
I bought a new dishwasher at Baker brothers and have them install it at my house. They saved me a house fire. My dishwasher was probably eight or nine years old and I had already fixed it myself several times the last time I ran it. It had a bit of a burning smell, and I thought maybe it was the motor or some thing. I took it out and left it for the city to pick up. All the electrical outlets and electrical panel were replaced three years ago or so I thought! Baker Brothers install guys put several new flat plugs for the dishwasher and garbage disposal so that the dishwasher would fit better twitch the counter. They noticed that the outlet had a burn mark on it and needed replacing. I am so grateful they found l it had never been replaced as it should’ve been. They saved me from a probable house fire as the outlet was already turning black. I plan to check all my other outlets to make sure that everything is replaced. I can’t recommend them highly enough. I am grateful and feeling very blessed.
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December 2022 by Carolyn Yacovone
Debbie is wonderful and so helpful. I’m so glad they continue their business. The installer were knowledgeable and proficient. I’m so glad I found Baker Brother
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December 2022 by Lori D.
I bought a new dishwasher at Baker brothers and have them install it at my house. They saved me a house fire. My dishwasher was probably eight or nine years old and I had already fixed it myself several times the last time I ran it. It had a bit of a burning smell, and I thought maybe it was the motor or some thing. I took it out and left it for the city to pick up. All the electrical outlets and electrical panel were replaced three years ago or so I thought! Baker Brothers install guys put several new flat plugs for the dishwasher and garbage disposal so that the dishwasher would fit better twitch the counter. They noticed that the outlet had a burn mark on it and needed replacing. I am so grateful they found l it had never been replaced as it should've been. They saved me from a probable house fire as the outlet was already turning black. I plan to check all my other outlets to make sure that everything is replaced. I can't recommend them highly enough. I am grateful and feeling very blessed.
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August 2022 by Mary D.
Is there anyone more knowledgeable about appliances than Debbie Baker? I don't think so. I went into Baker Bros determined not leave without purchasing a Speed Queen top loading washer. She gave us details about each model that made my head spin (no pun intended!). We selected, she processed the order and scheduled the delivery. The delivery dudes showed up within the delivery window. They were fast, clean and efficient. I'll never purchase an appliance at a big box store again. As long as Baker Bros is around....they have a lifelong customer!
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June 2022 by Diane S.
Wowza.... Debbie was simply amazing, our experience buying a new washer flawless. Our washer was on it's last leg, yesterday we called Baker Bros, they had our desired washer in stock. Today we showed up and Debbie was not only extremely knowledgeable, she processed our order quickly and helped us load the washer on our truck all within 15 minutes. We will definitely be back for our refrigerator and future dryer purchase too.
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June 2022 by Erika Brunson
My boyfriend and I got an oven from them. The owner is so sweet and so helpful!! and the delivery people were very smart and new what they were doing. They also converted our oven for us! Best place by far to get any appliance from!
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March 2022 by jason ress
Huge selection courteous and knowledgeable staffDIG-IT HAULING and junk removal
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December 2021 by Ashley L.
I wish I had the same great experience shown in the other reviews. I really do. We've purchased a washing machine from them before (installed ourselves). November 30th I spoke with Carolyn and placed an order for a dishwasher. We had a nice conversation, everything went smoothly. She let me know she'd give me a call the following Monday, and we'd schedule the install for Tuesday or Thursday. I was ready to pay; she said they don't accept payment until after install. Okay, works for me! Monday comes and goes. No call. I call Tuesday 3x in the morning. Google and Yelp show they're open, so I figure they're just busy. Finally on 4th try she answers. She sounds confused when I say who I am and why I'm calling. She goes to check my order and says it's under a different name. Okay? She also says the installer put a question mark next to Thursday (whatever that means). None of this is promising. She asks for my number so she can call me back to confirm the install date. Shouldn't you have that when I placed the original order? I feel like they sold the dishwasher to someone else, and they weren't being upfront with me. I already knew I wasn't going to get a call back. So no call back. No explanation. No apology. Nothing.
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July 2021 by Gary Wilson
A nice staff with years of knowledge.We're happy
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June 2021 by K P.
They did such a good job with this cooktop. All my appliances are dying. So far they brought over a refrigerator during covid and this cooktop. I love this cooktop. Debbie is amazing and Dave did a fantastic job installing this cooktop.
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April 2021 by !!-Nathan Henquinet
excellent service, 100% recommend over any big box store.
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March 2021 by Karen B.
This is the second time I have used Baker brothers, the first time was to replace a stove/oven and microwave in our rental house in Hollister. Debbie made it so easy, I didn't even have to go to the store. I simply gave her the model numbers and she knew exactly what to replace it with. When it came time to replace my kitchen appliances this year I made the quick drive to Watsonville because I wanted to meet Debbie and her sister. They are two very nice and pleasant women to work with and they know their stuff. I HIGHLY RECOMMEND BAKER BROTHERS for all your appliance needs. I will be back!
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March 2021 by James H.
Came to this store because of the other reviews and it did not disappoint! Debbie helped answer all of my questions and was very professional without being pushy. There was no sense that I was "just another sale," from anyone there. Delivery was on time, and they got it through our narrow doorways and installed in less than an hour. Will definitely be back when the need arises for any appliance and will always refer people here. They have earned the business and each of these five stars. Keep up the good work!
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December 2020 by Stacie Felldin
Amazing customer service. Highly recommended.
