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November 2023 by Skaberella T.
Customer service is the absolute worst. Don't ever bother doing drive up ordering at this location.
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August 2023 by Steven S.
I was in the other day, and I had to replace a few things in my house from the Pajaro flood I needed some sinks, faucets, vanities, some ceiling fans. things like that. she asked me lots of questions which made it so easy for me to purchase all the things I needed so I wouldn't have to come back for onesie, twoies items. Michelle helped me through my whole shopping process went to parking lot to get a bigger cart even helped me get someone to load my items into my van. This is why I like to shop at the store the customer service is just fantastic. thank you, Home depot and thank you, Michelle
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June 2023 by Sylvia M.
The store is very clean the customer service was great gentleman Eric helped us on the floor to cut our plastic rug overall this is a great store to shop at
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April 2023 by Christopher S.
One of the better Home Depots and I've been to quite a few. This one has the following good about it:* Rolling carts available and not have to hunt for them* standard Depot layout means you aren't searching to find everything because it's not in the right location (like the capitola location!)* things are in stock and in order* big garden section* easy parking though a little awkward of a layout* not very crowdedThe checkout has limited self checkout with usually one lane of cashier so that's a little frustrating to checkout but definitely enjoy this one over capitola
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December 2022 by Tyson C.
I wouldn't usually rent a tool from Home Depot, but I had a free $75 credit on my pro rewards account for one, so I decided to drive from Santa Cruz to Watsonville to get a floor sander instead of paying for one locally. Picking up the tool I asked how to assemble and use it, since I've never used one before. I am a contractor though, with experience using many tools over the last 30 years. After driving twenty miles to my job I assembled the sander as I was told and tried to turn it on. Wouldn't turn on. It took a minute or so to realize that the way I was told to turn it on (press button and hold the two buttons on the handles, was the only way it wouldn't turn on.) When it did finally turn on it grabbed the floor pivoted like a tornado, hit me in the arm launching me against a wall, came back around like a twisting bull and almost took my head off before crashing in the middle of the room. The thing banged me up good, and sprained ankle, but I was just feeling lucky it didn't do me real injury, or maybe worse go through one of the freshly sheet rocked walls. Thinking this couldn't be Normal, I called Home Depot. Immediately the associate said "you forgot to pick up the sanding pad." Again, I've never used the tool and was showed how to assemble it without the pad between the grips and the sanding disc while in the store. Without the pad the grips grabbed the floor causing near catastrophe. I was advised to go buy a pad from a rental place nearby. It would take more time to hunt down the pad than to drive back to Watsonville so I headed back. . Once there I told them what had happened and asked that the rental be free since they had wasted over an hour of my time and ten or twenty bucks of gas and wear on my truck driving back and forth. Considering my hourly rate that would make the whole thing frustrating, but a wash. Not only were they unconcerned whether I'd been hurt (no one even asked a simple, wow sorry are you okay?) they blamed it on me saying "If you don't know to operate a tool it can be dangerous." Seriously!? It was not operator error; it was the useless Home Depot associates who are both not experienced enough to know how the tool they are renting is assembled AND don't know when to say, "You know I don't know how that goes together, let me get someone who does." The irony is I know a lot about construction and spend much of my time in Home Depot answering other customers questions because the associates are so useless and I feel bad for people. They offered me 15% off my rental and at this point I'm a little embarrassed to say I pretty much lost my s**** asked for a manager and then the store manager. The store manager is named Perla, who refused to even give her last name because she didn't want it on this review. She was absolutely unsympathetic and didn't even apologize for her associate telling me how to assemble the tool incorrectly. She stubbornly refused to give me more than 50% off the tool rental (which was supposed to be 'free' because of my pro rewards coupon. This would price my rental at $35. Clearly Home Depot didn't care about my safety, or my time, maybe they cared about making money? I told the store manager, "I spend a thousand dollars a week here and your not going to give me the last $35 off this tool rental?" She would not. What about their reputation? Did they care at all about customer service? She could care less about threats of bad reviews. You would think avoiding a poor review would be worth $35 to such a large corporation. Well I'd already wasted enough time. Back to work. After an extra late day for me it was back to Watsonville for the third time. Time missing out with my kids. Thanks Home Depot. Unlike Home Depot I take responsibility for my mistakes and in this case my mistake was trusting any kind of competence fromHoe Depot. I didn't pass along this costly mistake to my clients. My mother raised me to vote, but beyond that she taught me
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October 2022 by Andy B.
Overall, I like the Home Depot. I'm old enough to remember what it was like the smaller lumberyards and hardware stores. And I've shopped around enough to know that their prices on appliances are the best you're going to find. The Watsonville store has its challenges. The work force seems to be, on average, younger and less experienced, and they seem to cycle through before they get a lot of experience. But they want to help, and the key staff at returns and contractor checkout tend to be seasoned and effective communicators. Temper your expectations and know what you're doing and you'll do well here.
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April 2022 by Dawn M.
First one star ever. My diagnosis here....Bad work sub-culture. Poor managerial supervision and toxic group dynamics. I will NEVER go back here. I purchased 2 fruit trees on Saturday and I asked them to hold them overnight so I could return with a truck. The next day I noticed that 1 of the trees had wilted and I asked if I could get some water to water it before I took it on a long windy ride and stressed the plant further. This seemed reasonable to me. But you would think I had asked for the moon. The floor worker sent me to the garden store. Okay. The cashier at the garden store said I don't know where there is water but called the manager on my request. Okay so far. I asked him to help me water the tree. That's when things get weird. No, they can't bring out a hose (we are surrounded by several hundred 1 and 5 gallon pots that clearly must be watered). Ok how about a bucket of water.? Impossible. "We only water on certain days" Me: okay, I can drive to the supermarket a few blocks away and you are telling me I need to do that. Really? Wow." All of this was in a modulated conversational tone. Then he accused me of insulting him - I guess an older boomer woman saying "wow" is some kind of micro-aggression. By then I was surrounded by his posse of 3 guys and felt bullied. Suddenly a simple request to water a plant had turned into a confrontation and then he said "you ARE a "KAREN" and I don't have to listen you" and walked away being congratulated by the guys for standing up to an unreasonable customer. I'm sure the tale will grow in telling. Confirmation bias? Gang dynamics? Sexism?Ageism? Other-ism of some kind anyway. I truly do not know what was going on here but it felt pretty threatening. BTW the K-word should not be thrown around lightly by macho men. It is likely to unite a posse of aging feminists who will take their business elsewhere.
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February 2022 by Wendy L.
If you had minus stars- that's what their customer service would get!!! All the young kids dont ask if you need help or know whats in the store. They just talk with one another and won't even look up. Pisses me off how much time i have wasted looking for stuff inthe Watsonville store. DONT SHOP HERE. The other store dont have a problem helping. Watsonville store sucks bad!!!!
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January 2022 by Vanessa V.
i want to express my appreciation for the excellent customer service which i have received from the rental department i have always been pleased with the service i get from luis he's awesome very helpfull and always has a possitive attitude
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January 2022 by Soledad M.
Horrible customer service. Waited 30+ mins only for the employee to skip us for another customer. Every other employee just walks past us avoiding any type of contact.
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December 2021 by John H.
Isabella if that's her name cause she had her name tag flipped so you can't view it, in pro services is ridiculous an very unprofessional all the way down to her ugg slippers an her very long nails, I came in an not only waited 20 mins for her to come to pro services but also got attitude I wouldn't even get at a gas station kept rolling her eyes at me an I haven't even said anything yet kept using her phone on instagram right in my face while playing with her hair an laughing at the messages she's receiving while being completely rude with me didn't even say Goodmorning just a very unnecessary What do you NEED? Her customer service was obviously non existent an she does need some proper training as well as a social communication course. Highly recommend a different Home Depot.
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November 2021 by Sue C.
I have never been to a Home adroit with these many staff. It's amazing to see that many in their orange aprons until you reach to each & everyone of them and they're all clueless. A corner looked like a high school reunion of the staff on their phones & chatting! Please train your staff. I've never been to HDepot like this.
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September 2021 by Kirk P.
I desired a nice plant for my garden and got nowhere with the garden associate named, "Carla!" She could care less about good service than to her god the phone. I waited to buy and she was absolutely no help. So I went to the desk with several associates gathered around doing nothing and she radioed for help and no one showed up. Home Depot, your hiring process must be just to find someone with a pulse. I'll never go back...
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July 2021 by Sam R.
Since HomeDepot Watsonville reached out to me, I'll update my review. The staff is more interested in looking at their smart phones and talking to each other at the self checkout then assisting customers. They avoid customers at all cost or talk among themselves. I was being nice before being reached out by the HomeDepot Watsonville. In the future I'll go anyplace else than this place.
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July 2021 by Betty B.
Refeigerator ordered 3 weeks ago. They've scheduled 2 delivery dates and no show both times. Now they are putting off & saying Sat They say no control over delivery? ??? No accountability or follow up . Store manager unhelpful. If it's even delivered Sat that's 4 weeks now!! Don't purchase an appliance from Home depot!